Experienced Residential Customer Experience Specialist I – Delivering Exceptional Support and Solutions to Valued Customers at blithequark

Introduction to blithequark

At blithequark, we firmly believe that our people are the driving force behind our success. As a local member of each community we serve, our team lives, works, and volunteers alongside our customers, fostering a deep understanding of their needs and aspirations. We're passionate about being involved and contributing to the progress and success of each of our communities, and we pursue these passions with dedication and enthusiasm. Our leaders have created a workplace where everyone feels valued, heard, and supported, both in their professional and personal lives.

About the Role

We're on the hunt for talented and caring individuals to join our team as Residential Customer Experience Specialists. If you're looking for a fast-paced, dynamic, and fun career that allows you to make a real difference in people's lives, then we've got the perfect opportunity for you. As a Residential Customer Experience Specialist I at blithequark, you'll be the face and voice of our company, providing exceptional support and solutions to our valued customers. You'll be responsible for handling a wide range of customer inquiries, resolving issues, and delivering outstanding service that exceeds our customers' expectations.

Key Responsibilities

• Process incoming orders for new installations, including provisioning services, scheduling with customers, and completing billing for services rendered.
• Complete change of service requests, open service orders, and make changes to accounts as needed.
• Receive and initiate calls from current customers who are reporting trouble issues, open trouble tickets, and resolve service issues in a timely and efficient manner.
• Respond to calls and written inquiries from potential or existing customers, addressing their questions and concerns with professionalism and courtesy.
• Provide an exceptional customer experience, ensuring that every interaction with blithequark is positive, helpful, and memorable.

Essential Qualifications

To be successful in this role, you'll need to possess a high school diploma or equivalent, as well as at least 1 year of previous customer service experience, preferably in a phone-based environment. You should be a well-spoken communicator who can confidently provide solutions via phone, email, or live chat, and a problem solver who can see things from the customer's perspective and help them feel assured and supported.

Preferred Qualifications

• A natural instinct for our core values: Honest, Local, Exceptional, and Hassle-Free.
• A profile of examples or published work that demonstrates your skills and experience in customer service.
• General troubleshooting ability and experience with problem-solving in a logical and methodical manner.
• Ability to learn and grasp new concepts quickly, and to work through problems in a self-directed and independent way.

Skills and Competencies

To excel in this role, you'll need to possess a range of skills and competencies, including:

• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
• Strong problem-solving and analytical skills, with the ability to think critically and creatively.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• Strong attention to detail, with the ability to maintain accurate records and follow procedures.
• Ability to work independently, as well as part of a team, and to be flexible and adaptable in a changing environment.

Career Growth and Development

At blithequark, we're committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including mandatory training for 10 to 12 weeks, which will provide you with the skills and knowledge you need to succeed in this role. We also offer tuition assistance, quarterly wellness challenges, and a range of other benefits that will help you to achieve your goals and pursue your passions.

Work Environment and Company Culture

Our workplace is dynamic, supportive, and inclusive, with a strong focus on teamwork, collaboration, and mutual respect. We believe in recognizing and rewarding our employees' achievements, and we offer a range of perks and benefits that will make you feel valued and appreciated. From free internet and discounts on our services, to a generous Earned Time Off (ETO) program and a range of health and wellness initiatives, we're committed to helping you to achieve a healthy work-life balance and to thrive in your career.

Compensation and Benefits

We offer a competitive salary and benefits package, including medical, vision, and dental coverage, a 401(k) retirement plan with a 5% match, and a range of other perks and benefits that will help you to achieve your goals and pursue your passions. We're also committed to providing opportunities for career growth and development, and to helping our employees to achieve their full potential.

Conclusion

If you're a people-focused individual who is passionate about delivering exceptional customer service, then we want to hear from you. As a Residential Customer Experience Specialist I at blithequark, you'll have the opportunity to make a real difference in people's lives, and to be part of a dynamic and supportive team that is dedicated to excellence. So why not apply today, and take the first step towards an exciting and rewarding career with blithequark?

blithequark is an Equal Opportunity Employer, and we're committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion are critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from a wide range of backgrounds and perspectives.