Experienced Norwegian Speaking Game Chat Moderator – Online Community Management and Player Support Specialist

Introduction to blithequark

At blithequark, we are passionate about creating a vibrant and inclusive online gaming community where players can engage, interact, and enjoy their favorite games without worrying about their safety or security. As a leader in the gaming industry, we recognize the importance of maintaining a friendly and respectful environment, and that's where you come in. We are excited to offer an exceptional opportunity for a Norwegian Speaking Game Chat Moderator to join our team and play a vital role in ensuring our online community remains a positive and enjoyable space for all players.

Job Overview

As a Norwegian Speaking Game Chat Moderator at blithequark, you will be responsible for monitoring chat interactions, encouraging respectful communication, and enforcing community standards. Your primary goal will be to provide exceptional support to our players, address any issues or concerns they may have, and foster a sense of community and belonging. If you are passionate about gaming, have excellent communication skills, and are committed to delivering outstanding customer service, we want to hear from you.

Key Responsibilities

• Oversee in-game chat and player interactions to ensure adherence to community guidelines and safety measures, taking prompt action to address any violations or concerns.
• Actively engage with players to cultivate a respectful and inclusive community atmosphere, responding to inquiries, and providing support and guidance as needed.
• Quickly identify and address any inappropriate behavior or content, escalating issues to senior moderators or other teams when necessary, and maintaining detailed records of moderation actions.
• Assist players with inquiries related to chat moderation policies, providing clear and concise explanations, and ensuring that all players understand the community standards and expectations.
• Maintain detailed records of moderation actions and report significant incidents effectively, using data and insights to inform community management decisions and improve player experience.
• Collaborate with other teams, including community management, customer support, and game development, to improve player experience and community engagement initiatives, and to ensure that the online community remains a positive and enjoyable space for all players.
• Stay updated through ongoing training on moderation tools and best practices, attending workshops, webinars, and conferences to enhance your skills and knowledge, and to stay up-to-date with the latest trends and developments in online community management.

Essential Qualifications

• Fluency in Norwegian and English, with exceptional written and verbal communication skills, and the ability to communicate complex ideas and concepts in a clear and concise manner.
• Previous experience in online moderation, community management, or a related field, with a strong understanding of online community dynamics, and the ability to navigate complex social situations.
• Strong familiarity with gaming culture and community interactions, with a genuine passion for gaming, and a commitment to enhancing the community experience.
• Excellent problem-solving abilities, with the ability to respond calmly in high-pressure situations, and to think critically and creatively to resolve complex issues.
• Detail-oriented and responsible, with a strong sense of accountability, and a commitment to delivering high-quality results, even in challenging or ambiguous situations.
• Willingness to work flexible hours, including evenings and weekends, with a strong sense of adaptability, and the ability to thrive in a fast-paced and dynamic environment.

Preferred Qualifications

• Experience working with online moderation tools and software, with a strong understanding of technical concepts, and the ability to learn new systems and technologies quickly.
• Knowledge of gaming industry trends, with a strong understanding of player behavior, and the ability to anticipate and respond to emerging trends and challenges.
• Experience working in a team environment, with a strong sense of collaboration, and the ability to build strong relationships with colleagues, and to work effectively in a distributed team.
• Strong analytical and reporting skills, with the ability to collect and analyze data, and to use insights to inform community management decisions, and to drive continuous improvement.

Skills and Competencies

To be successful in this role, you will need to possess a unique combination of skills and competencies, including:

• Excellent communication skills, with the ability to communicate complex ideas and concepts in a clear and concise manner, and to build strong relationships with players, and other stakeholders.
• Strong problem-solving abilities, with the ability to think critically and creatively, and to respond calmly in high-pressure situations.
• Detail-oriented and responsible, with a strong sense of accountability, and a commitment to delivering high-quality results, even in challenging or ambiguous situations.
• Ability to work independently, with a strong sense of self-motivation, and the ability to thrive in a fast-paced and dynamic environment.
• Strong analytical and reporting skills, with the ability to collect and analyze data, and to use insights to inform community management decisions, and to drive continuous improvement.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop their careers, and to providing opportunities for learning and professional development. As a Norwegian Speaking Game Chat Moderator, you will have access to a range of training and development programs, including:

• Ongoing training on moderation tools and best practices, with a focus on enhancing your skills and knowledge, and staying up-to-date with the latest trends and developments in online community management.
• Opportunities for career advancement, with a clear path for progression, and the ability to move into more senior roles, or to specialize in a particular area of interest.
• Access to a range of learning resources, including workshops, webinars, and conferences, with a focus on enhancing your skills and knowledge, and staying up-to-date with the latest trends and developments in the gaming industry.
• A strong sense of community, with a collaborative and supportive team environment, and a commitment to helping you succeed, and to providing the support and resources you need to thrive.

Work Environment and Company Culture

At blithequark, we are proud of our company culture, and our commitment to creating a positive and inclusive work environment. As a Norwegian Speaking Game Chat Moderator, you will be part of a dynamic and fast-paced team, with a strong sense of camaraderie, and a commitment to delivering exceptional results. Our company culture is built around a set of core values, including:

• Respect, with a commitment to treating all players, and colleagues with dignity, and respect, and to creating a positive and inclusive work environment.
• Integrity, with a commitment to doing the right thing, even when it's difficult, and to upholding the highest standards of ethics, and integrity.
• Collaboration, with a commitment to working together, and to building strong relationships with colleagues, and other stakeholders.
• Innovation, with a commitment to staying ahead of the curve, and to embracing new ideas, and technologies.
• Fun, with a commitment to enjoying what we do, and to creating a positive, and enjoyable work environment.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a range of perks, and benefits, including:

• Competitive monthly salary, with a focus on recognizing, and rewarding outstanding performance.
• Monthly performance bonus, with a focus on driving continuous improvement, and delivering exceptional results.
• Fully paid training, with a focus on enhancing your skills, and knowledge, and staying up-to-date with the latest trends, and developments in online community management.
• Fully paid relocation package, including flight, airport transfer, and hotel, with a focus on making your transition to our team as smooth, and seamless as possible.
• Health insurance, with a focus on supporting your physical, and mental well-being, and providing access to a range of health, and wellness programs.
• Private health insurance, with a focus on providing additional support, and protection for you, and your loved ones.
• 2 extra salaries per year, with a focus on recognizing, and rewarding your hard work, and dedication to our team.
• And much more, with a focus on providing a comprehensive, and competitive compensation package, and a positive, and enjoyable work environment.

Conclusion

If you are passionate about gaming, have excellent communication skills, and are committed to delivering outstanding customer service, we want to hear from you. As a Norwegian Speaking Game Chat Moderator at blithequark, you will play a vital role in ensuring our online community remains a positive, and enjoyable space for all players. With a competitive compensation package, a range of perks, and benefits, and a commitment to helping you grow, and develop your career, this is an exceptional opportunity to join a dynamic, and fast-paced team, and to make a real difference in the gaming industry. So why not apply today, and take the first step towards an exciting, and rewarding career at blithequark?