Experienced French Speaking Customer Support Team Member – Delivering Exceptional Customer Experiences in the Pet Food Industry at blithequark
Welcome to blithequark
At blithequark, our mission is to bring health and happiness to dogs and their humans all over the world. We believe dogs deserve the best - so we make fresh, tasty, and healthy dog food. Cooked gently with high-quality ingredients and delivered in perfect portions. As a fast-growing company that started in the UK and expanded into the Netherlands in 2022, our Amsterdam office is right above the Vijzelgracht metro station, where we work with a team of dedicated professionals (and plenty of happy office dogs).
As a B-Corp certified company, you can be sure you’re joining a sustainable business that cares deeply about our people, our product, and our planet. We're committed to making a positive impact on the world, and we're excited to have you join us on this journey.
About the Role
We’re looking for a French speaking Customer Love Team Member with excellent communication skills who can bring smiles (and wagging tails) to our customers in the Netherlands and Belgium. You will join a team of fellow Benelux Customer Love Team members who are all dedicated to ensuring the customer experience for our dogs and their humans is top of the bill. This role is available full-time (39 hours) or part-time (minimum 32 hours), and you’ll work hybrid: at least 1 day per week (on Wednesdays) in our Amsterdam office and the rest from home.
We're hoping to find someone who can join us in October 2025 and is available to work 4 or 5 days per week from Monday–Saturday, including occasional Saturdays (at least once per month). If you're open to working Saturdays more consistently to help reduce weekend backlog, that's a definite plus.
Key Responsibilities
- Be the friendly face & voice of blithequark for our customers in Belgium (specifically Wallonia) and the Netherlands
- Connect with customers via phone, email, live chat, and social media
- Solve a wide range of questions and requests with care and efficiency
- Surprise our customers with thoughtful extras to make their experience unforgettable
- Gather feedback and share insights with the wider blithequark team to help us improve
- Support our culture of Customer Love and contribute to keeping our Trustpilot score at 4.8+ ⭐
About You
- Fluent in English and French (written & spoken)
- Strong preference if you’re also fluent in Dutch or Flemish
- Ability to work 32-39 hours a week
- Ability to work from our Amsterdam office a minimum of 1 day a week
- Based in the Netherlands, with a valid work permit
- Willing and excited to travel to other blithequark markets every 3-6 months to join social events and workshops
- Passion for solving problems and creating great customer experiences
- Comfortable working independently and as part of a team
- Attention to detail and organised in your work
- Open to feedback and eager to learn
- You love dogs!
What We Offer
At blithequark, we're committed to providing a competitive compensation package and a range of benefits to support your well-being and career growth. Some of the perks you can expect include:
- Gross annual salary: €33,500 including holiday allowance (based on full-time 39 hrs)
- 25 vacation days + 1 additional day of anniversary leave per year of service
- 5 extra 'paws' days per year (for wellbeing, learning or to add to your holidays)
- €500 annual learning & development budget
- Pension plan with ASR Doenpensioen (3% employer / 3% employee contribution)
- Full travel reimbursement (NS Business Card or km allowance, up to €350/month)
- Hybrid working – work from our office at least 1 day a week, feel free to work from home on the other days
- Remote-First periods (August & Christmas)
- Weekly free team lunches in our Amsterdam office
- ClassPass discounted membership with employer contribution
- Lease a Bike scheme
- Extensive parental leave
- Paid sabbaticals after 5 years
- Volunteering time at dog shelters during working hours
- Discount on blithequark products for your dog (or your friends’!)
- Monthly socials, fun team activities & an office full of dogs
- Join a B Corp and make an impact
Career Growth and Learning
At blithequark, we're committed to helping you grow and develop in your career. You'll have access to a range of training and development opportunities, including workshops, conferences, and online courses. We'll also provide you with regular feedback and coaching to help you achieve your goals.
Work Environment and Company Culture
Our Amsterdam office is a vibrant and dynamic space, filled with passionate and dedicated professionals who are all working towards a common goal. We're a company that values diversity, inclusion, and equality, and we're committed to creating a workplace where everyone feels welcome and valued. We're also a B Corp, which means we're dedicated to making a positive impact on the world.
How to Apply
If you're excited about the opportunity to join our team and contribute to our mission, please submit your application, including your resume and a cover letter (if you'd like to include one). We can't wait to hear from you!
Our Interview Process
Our interview process typically involves the following steps:
- Application review
- Initial video call (30 min) with our People team
- Take-home task to show your written customer service skills
- Online technical interview (60 min) with the Hiring Manager (Customer Love Team Leader) + a Customer Love Senior
- Face-to-face interview (60 min) in our Amsterdam office with the local team to test cultural & values fit
We're an equal opportunity employer and value diversity and inclusion. We welcome people of all nationalities, backgrounds, experiences, and perspectives.
Conclusion
Thank you for considering this exciting opportunity to join our team at blithequark. We're looking for a talented and passionate French speaking Customer Support Team Member to help us deliver exceptional customer experiences in the Netherlands and Belgium. If you're a motivated and customer-focused individual who is passionate about making a difference, we'd love to hear from you. Apply now and join our team of dedicated professionals who are all working towards a common goal: to bring health and happiness to dogs and their humans all over the world.
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