Experienced Customer Success Manager for Enterprise Accounts – Driving Business Growth and Customer Satisfaction through Strategic Relationship Building and Innovative Solutions

Welcome to blithequark: Where Passion Meets Innovation

At blithequark, we're dedicated to empowering our customers to achieve their full potential. We believe in fostering long-term relationships, delivering exceptional experiences, and driving business growth through our cutting-edge solutions. As a Customer Success Manager for Enterprise Accounts, you'll play a vital role in ensuring our customers maximize the value of our products and services, while contributing to the company's continued success and shaping the future of the industry.

About the Role: Customer Success Manager, Enterprise

As a Customer Success Manager for Enterprise Accounts at blithequark, you'll be responsible for managing and developing a portfolio of high-touch, complex customer accounts. You'll work closely with our largest and most successful trade service companies in North America, ensuring they're leveraging our software to its full potential. Your expertise will directly influence the company's revenue growth, and your innovative approach will help shape the future of the service industry.

Key Responsibilities:

• Develop and manage a portfolio of approximately 35 Enterprise customer accounts, each with unique and complex needs.
• Regularly engage with customers to gather intelligence on their current product usage, identify areas of improvement, and coach them on best practices to maximize value.
• Build and maintain senior-level relationships with customer accounts, delivering a premium and high-caliber experience that exceeds expectations.
• Collaborate with customers to solve complex problems using out-of-the-box solutions, strategically increasing product value and driving business growth.
• Identify opportunities to continuously improve the customer experience, both in our product and processes, and contribute to the development of new solutions.
• Analyze user engagement data to identify actionable insights, reporting on key performance indicators (KPIs) and making data-driven decisions to optimize customer success.
• Organize customers into appropriate segments for up-selling and cross-selling opportunities, driving revenue growth and expanding our customer relationships.
• Mentor and support new hires and members of the non-Enterprise Success Team, sharing expertise and best practices to ensure a cohesive and high-performing team.

Qualifications and Skills:

To succeed as a Customer Success Manager for Enterprise Accounts at blithequark, you'll need:

• At least 4 years of combined experience in account and/or project management, with a strong focus on customer-facing roles.
• Proven ability to multi-task, manage multiple projects simultaneously, and maintain strong attention to detail in a fast-paced environment.
• A self-starter mentality, with the ability to thrive in an entrepreneurial setting, lead, motivate, and work collaboratively with others.
• Demonstrated capacity for project management, data analysis, and problem-solving, with a strong interest in driving business growth and customer satisfaction.
• Intelligent, quick-thinking, and solution-oriented, with excellent communication, organizational, and interpersonal skills.
• Ability to adapt to changing circumstances, prioritize tasks, and manage time effectively, with less than 15% travel required nationwide.

Career Growth and Development:

At blithequark, we're committed to supporting your career growth and development. You'll have access to:

• Comprehensive onboarding programs, leadership training, and ongoing learning opportunities to enhance your skills and knowledge.
• Flexible time off, recognition, and support for autonomous work, allowing you to balance your professional and personal life.
• Opportunities to work on complex, high-impact projects, driving business growth and customer satisfaction, and contributing to the company's continued success.
• A collaborative, dynamic work environment that fosters innovation, creativity, and teamwork, with a strong focus on employee well-being and satisfaction.

Our Culture and Values:

At blithequark, we celebrate individuality, uniqueness, and diversity. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We're committed to creating an inclusive, equitable, and supportive work environment that allows everyone to thrive.

What We Offer:

When you join blithequark, you're not just accepting a job – you're making a career move. We offer a comprehensive compensation package, including:

• Competitive salary range, with a expected salary range for this role of $85,700 USD - $114,600 USD for candidates residing in the United States.
• Annual bonus, equity, and a holistic suite of benefits, including flexible time off, recognition, and support for autonomous work.
• Holistic health and wellness benefits, including company-paid medical, dental, and vision, FSA and HSA, 401k match, and telehealth options.
• Support for employees at all stages of life, including parental leave, fertility services, surrogacy, and adoption reimbursement, on-demand maternity support, pet insurance, legal advisory services, and more.

Join Our Team:

If you're passionate about driving business growth, customer satisfaction, and innovation, we encourage you to apply for this exciting opportunity. At blithequark, we're committed to fair and equitable compensation, and we celebrate individuality, uniqueness, and diversity. Don't miss the chance to join our dynamic team and contribute to the company's continued success. Apply now and take the first step towards an exciting and rewarding career with blithequark.