Experienced Customer Success Manager – Fintech and Payments Industry Expert for Latin America Region

Welcome to blithequark

At blithequark, we are revolutionizing the way businesses operate across borders by providing a seamless and efficient global financial platform. With a mission to connect the world's underserved businesses to a rising global economy, we have established ourselves as a leader in the fintech industry. Our community of over 2,500 colleagues worldwide is dedicated to serving customers and partners in over 190 countries and territories. By removing the complexity from financial workflows, including global payments, compliance, multi-currency, workforce management, working capital, and business intelligence, we empower businesses to work efficiently worldwide and grow with confidence.

About the Role

We are seeking a highly motivated and experienced Customer Success Manager to join our team in Sao Paulo, Brazil. As a Customer Success Manager at blithequark, you will play a crucial role in enabling small and medium-sized businesses (SMBs) and professional businesses in the region to pay and get paid globally using our fast, flexible, secure, and low-cost solutions. Your primary responsibilities will include working with our larger customers to co-build their growth strategy, increasing market penetration by adapting our product and services portfolio, and implementing innovative initiatives for long-tail growth within leading online verticals in the world.

Key Responsibilities

• Build long-term relationships with blithequark partners in the Latin America region, managing a portfolio of 80-100 accounts
• Engage in onboarding, retention, and cross-selling to increase the payee population of partners under your portfolio
• Develop a growth plan in sync with other customer success managers from global partners with local presence in Latin America to build a local agenda and improve blithequark brand awareness and market share in the region
• Identify business opportunities, build go-to-market plans, develop solutions that match customers' needs, and successfully implement the roadmap
• Collaborate closely with product and marketing teams to enhance our product portfolio for the region
• Analyze business performance, identify areas for improvement, and develop data-driven solutions to drive profitable growth
• Develop business success stories and case studies to demonstrate the value of blithequark's solutions
• Drive events, below-the-line activities, and represent blithequark in industry forums to drive awareness and establish thought leadership

Requirements

To be successful in this role, you should have:

• At least 2 years of account management, business development, or other relevant experience in the fintech/payments industry
• A bachelor's degree, preferably in business or industrial engineering
• Fluency in English and Portuguese
• Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impacts
• Strong written and verbal communication skills, with the ability to present business cases to key stakeholders
• Data-oriented, with a high level of attention to detail and strong analytical and business reasoning skills
• A record of accomplishment in meeting and exceeding business targets
• Ability to make decisions in a changing environment, anticipate future needs, and drive results
• High level of organization, focus, and ability to work under pressure

What We Offer

At blithequark, we offer a dynamic and challenging work environment that is perfect for talented and motivated professionals. As a Customer Success Manager, you will have the opportunity to:

• Work with a leading fintech company that is revolutionizing the way businesses operate across borders
• Collaborate with a talented team of professionals who are passionate about delivering exceptional customer experiences
• Develop your skills and expertise in the fintech industry, with opportunities for career growth and professional development
• Enjoy a competitive compensation package, including salary, benefits, and perks
• Work in a hybrid environment that offers flexibility and work-life balance

Our Culture

At blithequark, we are committed to providing a diverse and inclusive workplace that values and respects all employees. We believe in:

• Acting as our customers' partners on the inside, learning what they need, and creating solutions that help them succeed
• Being fearlessly accountable in everything we do, taking ownership of our actions, and driving results
• Continuously improving, striving for a higher standard than our last, and embracing a culture of innovation and experimentation
• Building each other up, helping each other grow, and fostering a sense of community and teamwork

How to Apply

If you are a motivated and experienced customer success professional who is passionate about the fintech industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We are an equal opportunity employer and welcome applications from diverse candidates.

Equal Opportunities

blithequark is committed to providing a diverse and inclusive workplace that values and respects all employees. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment regardless of their race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.