Dedicated and Results-Driven Customer Service Representative for a Sustainable and Innovative Waste Management Company

Welcome to blithequark

At blithequark, our mission is to revolutionize the waste management industry by providing efficient, cost-effective, and sustainable solutions to our customers and communities. We are driven by a passion for creating a future where waste is a problem of the past. Our team is dedicated to leveraging technology, innovation, and expertise to make a positive impact on the environment. With a strong focus on customer satisfaction, we strive to deliver exceptional service and support to our clients, ensuring their needs are met and exceeded.

About Our Company Culture

blithequark is a dynamic and forward-thinking company that values its employees and prioritizes their growth and development. We foster a culture of trust, care, and passion, where our team members can thrive and make a meaningful contribution to our mission. Our core values include trust, care, passion, embracing challenges, humility, and accountability. We believe in creating a work environment that is inclusive, supportive, and empowering, where everyone can succeed and grow.

Job Summary

We are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer success team, you will be responsible for ensuring the timely delivery of our solutions, resolving customer issues, and acting as a bridge between our clients and internal teams. If you have a customer-first mentality, excellent problem-solving skills, and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Takes ownership of Tier 1-4 customer issues and follows problems through to resolution, keeping clients informed of progress and outcomes.
• Ensures the timely and successful delivery of our solutions according to customer needs and concerns.
• Communicates customer issues and requests to internal teams, aligning and escalating appropriately to ensure prompt resolution.
• Updates internal databases with approved customer changes and maintains accurate records.
• Utilizes all required customer success tools, including call center software, CRM, and internal communication tools, to deliver exceptional service and support.
• Correctly diagnoses and assesses customer issues, leveraging internal tools, supporting teams, and industry knowledge to resolve problems efficiently.

Essential Qualifications

• 2-3 years of experience in a call center or dispatch environment, with a proven track record of delivering exceptional customer service.
• Comfort with ambiguity and the ability to act without having all the information, using sound judgment and strong decision-making skills.
• Ability to learn new software and systems quickly, with a strong technical aptitude and willingness to adapt to new technologies.
• Passionate about business results and quality, with a strong sense of accountability, metrics, and ownership.
• Strategic thinker with the ability to grasp tactical details and prioritize tasks effectively.
• Excellent verbal and written communication skills, with the ability to articulate complex ideas and solutions clearly and concisely.

Preferred Qualifications

• Bachelor's degree in a related field, such as business, communications, or customer service.
• Experience working in a fast-paced, dynamic environment, with a proven ability to prioritize tasks and manage multiple projects simultaneously.
• Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions.

What We Offer

At blithequark, we offer a competitive salary range of $20.67 - $24 per hour, with a 3% bonus structure. Our hours of operation are 11am - 8pm EST, and we provide a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan. We also offer opportunities for professional growth and development, with a strong focus on employee training and education.

Work Environment and Company Culture

Our work environment is dynamic, supportive, and empowering, with a strong focus on teamwork and collaboration. We prioritize our employees' well-being and provide a range of perks and benefits, including flexible working hours, remote work options, and a comprehensive employee assistance program. Our company culture is built on trust, care, and passion, and we strive to create a work environment that is inclusive, supportive, and fun.

How to Apply

If you are a motivated and results-driven customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We thank all applicants for their interest in blithequark; however, only those selected for an interview will be contacted.

Equal Employment Opportunity

blithequark is an affirmative action and equal opportunity employer, committed to the full inclusion of all qualified individuals. We welcome applications from diverse candidates and are committed to creating a work environment that is inclusive, supportive, and empowering. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Reasonable Accommodations

blithequark is committed to providing reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. If you require a reasonable accommodation to apply for this role or to perform the essential functions of the job, please contact us to discuss your needs.

Conclusion

Thank you for considering this exciting opportunity to join blithequark as a Customer Service Representative. We are a dynamic and innovative company that is passionate about making a positive impact on the environment. If you are a motivated and results-driven customer service professional looking for a new challenge, we encourage you to apply for this role. We look forward to reviewing your application and discussing this opportunity further.