Senior Customer Success Manager – Driving Exceptional Client Experiences and Business Growth at blithequark

Introduction to blithequark

blithequark is a global B2B SaaS product company recognized for its customer-centric approach and highly rated products in the secure business collaboration market. With over 2,000,000 users from 175,000 companies globally, blithequark is on a mission to create more prosperity in the world by accelerating high-stakes business decisions. The company achieves this by delivering intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours.

About Our Products

blithequark offers two flagship products: blithequark Virtual Data Room and blithequark Board. blithequark Virtual Data Room is a web-based cloud platform used by companies in various industries to ensure secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals. blithequark Board, on the other hand, is a cloud platform with web and mobile applications used by board members, CEOs, executives, and corporate secretaries to streamline governance and improve high-stake decisions in a fast, secure, and compliant way.

The Role of a Senior Customer Success Manager at blithequark

Delivering an exceptional customer experience is key at blithequark. The Customer Success team has been crucial in driving a high level of customer satisfaction and securing the company's Market Leader status on G2 for 5 consecutive years. As a Senior Customer Success Manager, you will join the Customer Success team in the USA and play a vital role in leading renewals, onboarding, and account expansion for high-value B2B clients, including some of the most strategic names in the North American portfolio.

Key Responsibilities

• Research and study new clients to identify their expected value from the product and future potential growth opportunities
• Conduct kick-off (onboarding) trainings for new clients
• Manage a portfolio of roughly 200 accounts – including 30% high-touch – with structured follow-ups, clear prioritization, and proactive engagement across the entire customer journey
• Execute renewals and expansions proactively, based on account usage, growth potential, and business insights
• Conduct exit interviews with churned clients
• Drive customer advocacy initiatives by securing satisfied client reviews, testimonials, or case studies
• Participate in special projects to improve the customer success playbooks or introduce new customer success activities

What You Bring to the Table

To be successful in this role, you should have:

• Full professional proficiency in English (C1)
• At least 5 years of experience as an Account Manager or a CSM in B2B, preferably in SaaS
• Proven track record managing a book of business of 50+ accounts, with a strong ability to plan, organize and prioritize effectively
• Experience driving MRR/ARR growth through renewals, upsells, or cross-sells
• Experience in leading commercial conversations with the client (e.g., pricing, discounting, upselling)
• Customer-driven personality with empathetic and emotional intelligence skills
• Excellent communication, interpersonal, and presentation skills

Nice to Have

• Familiarity with data rooms, board portals, or secure collaboration tools
• Experience in sales
• Proficiency in Spanish

Our Assessment Process

Our assessment process typically involves:

• Screening call with the Talent Acquisition Specialist (30 mins)
• Competency-based interview with the Talent Acquisition Specialist (60 mins)
• Roleplay with the Hiring Manager (60 mins)
• Hiring Manager interview (60 mins)

What We Offer

At blithequark, we highly value our people and empower them with all the resources and support to help them reach their full potential. We offer:

For Your Best Work

• Remote-first model with teams distributed globally
• Home office set up budget
• High-end laptop, monitor and any additional IT equipment needed
• Reimbursement of co-working space expenses

For Your Well-being

• 100% employer-paid health insurance for US employees with a 401(k) match program
• Mental health activities reimbursement
• Reimbursement of participation in sports competitions
• 20 business days of annual leave
• Unlimited health-related time off

For Your Growth

• Individual Development Plan based on your career interests
• Generous budget for learning and development activities
• Professional and self-development books and subscriptions compensation
• blithequark's support of your passion as a speaker or writer
• Internal growth and internal mobility opportunities

Extra Perks

• Team-building offline events
• Budget for local gatherings in global locations
• Generous internal referral program

Our Culture

At blithequark, we are committed to our core values of Commitment, Excellence, Collaboration, Trust, and Care. We believe that these principles are essential in creating a team where talents feel at ease and work to the best of their abilities. We are looking for like-minded individuals who share our values and are passionate about delivering exceptional customer experiences.

Equal Opportunity Employer

blithequark is an equal opportunity employer and values a diverse, inclusive workforce. We provide equal employment opportunity for all applicants and employees, regardless of their race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.

Conclusion

If you are a motivated and customer-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for the Senior Customer Success Manager role at blithequark. Join our team and be part of a dynamic and growing company that values its people and is committed to making a positive impact in the world.