Experienced Customer Success Engineer – Technical Advisor for Enterprise Cybersecurity Solutions at blithequark

Introduction to blithequark

At blithequark, we are revolutionizing the cybersecurity landscape with our cutting-edge software supply chain security and threat intelligence solutions. As a pioneer in the industry, we are committed to empowering organizations worldwide to achieve cybersecurity maturity. Our mission is to provide end-to-end insights that enable development teams to release software securely, IT teams to purchase software safely, and Security Operations Centers (SOCs) to detect, isolate, and respond to threats effectively.

With the increasing number of notable breaches, such as SolarWinds, CircleCI, and 3CX, software supply chain security has become a top priority for organizations developing or purchasing software. blithequark is uniquely positioned to address this critical area of risk, delivering unparalleled software package analysis speed and intelligence. Our vision is clear: to arm every company with the necessary tools and expertise to ensure the security and integrity of their software supply chain.

About the Role

We are seeking an exceptional Customer Success Engineer to join our team at blithequark. As a Customer Success Engineer, you will serve as the primary technical advisor for a portfolio of enterprise customers, owning deployment success, system health, and technical adoption throughout the customer lifecycle. Your expertise will be instrumental in ensuring our solutions deliver measurable security value by proactively identifying risks, optimizing performance, and enabling deeper product usage.

In this highly collaborative and customer-facing role, you will partner with Customer Success Managers, Solution Architects, Product, and Engineering teams to drive technical outcomes that support retention and expansion. Your strong technical foundation, clear communication, and proactive mindset will be critical to ensuring long-term customer success.

Key Responsibilities

• Own technical onboarding and deployment, ensuring customers are configured correctly and reach time-to-value quickly
• Conduct regular technical reviews to assess system health, identify risks, and provide proactive optimization guidance
• Guide adoption and integration usage by sharing best practices, facilitating enablement sessions, and helping customers unlock the full value of licensed features
• Collaborate with Support and Engineering to troubleshoot technical issues, triage escalations, and ensure timely resolution
• Partner with Customer Success Managers and Account Executives to align technical progress with account goals and renewal readiness
• Maintain customer-specific technical documentation, including runbooks, architecture diagrams, and environment notes
• Participate in customer meetings and QBRs, providing insight into usage metrics, technical performance, and growth opportunities
• Collect and share structured customer feedback with Product and Engineering to inform roadmap decisions
• Travel to customer sites as needed (up to 5–10%; primarily remote)
• Other duties as assigned

Essential Qualifications

• 5–6 years of experience in a customer-facing technical role, such as Customer Success Engineering, Technical Account Management, Solutions Engineering, or Support Engineering
• Hands-on experience deploying or supporting cybersecurity, application security, or software composition analysis (SCA) tools in enterprise environments
• Strong ability to communicate complex technical concepts clearly and effectively to both technical and non-technical stakeholders
• Proven success in building trusted customer relationships and collaborating across cross-functional teams including Product, Support, and Sales
• Skilled in troubleshooting technical issues, managing escalations, and driving resolution in live customer environments
• Experience conducting technical health checks, onboarding deployments, or usage enablement is a strong plus
• Bachelor’s degree in a technical field or equivalent practical experience

Preferred Qualifications

• Experience working with cybersecurity solutions, threat intelligence, or software supply chain security
• Knowledge of cloud-based technologies, such as AWS, Azure, or Google Cloud
• Familiarity with DevOps tools, such as Jenkins, Docker, or Kubernetes
• Certifications in cybersecurity, such as CompTIA Security+ or CISSP
• Experience with project management methodologies, such as Agile or Scrum

Skills and Competencies

• Strong technical skills, including proficiency in programming languages, such as Python, Java, or C++
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• Proactive and results-driven, with a strong focus on delivering exceptional customer experiences
• Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
• Strong problem-solving skills, with the ability to troubleshoot complex technical issues

Career Growth Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Customer Success Engineer, you will have opportunities to expand your technical skills, develop your expertise in cybersecurity and software supply chain security, and take on new challenges as you progress in your career. Our comprehensive training programs, mentorship opportunities, and tuition reimbursement program will support your ongoing learning and professional development.

Work Environment and Company Culture

blithequark is a dynamic and innovative company, with a strong focus on collaboration, creativity, and customer satisfaction. Our team is passionate about delivering exceptional results, and we are committed to creating a positive and inclusive work environment that supports the well-being and success of all employees. We offer flexible working arrangements, including remote work options, and a comprehensive benefits package that includes competitive compensation, health insurance, retirement savings, and more.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a base salary range of $120,000 - $130,000, bonus, stock awards, and extensive healthcare coverage. Our comprehensive benefits package also includes:

• Competitive compensation packages (base, bonus, and equity)
• HRA - blithequark covers your Medical deductible through reimbursements
• Employer paid dental, vision, disability, and life insurance
• Voluntary Buy up Life Insurance for you and your dependents
• 401k: Traditional and Roth
• Flexible Spending Accounts (health and dependent)
• Flexible PTO-take time when you need it
• Quarterly (3 day) Wellness Weekends
• Access to Udemy Business for professional development and continuous learning across a wide range of courses
• Pet insurance
• Hospital Indemnity insurance and Accident insurance
• Employee Assistance Plan (EAP)- offering mental health, financial, and legal resources
• Remote Work Stipend to cover the cost of your internet and cell phone cost
• All employees receive a complimentary membership to the Calm app, promoting mental well-being, and stress reduction
• Volunteer Time allowance of 8 hours yearly to support the 501c of your choice
• Opportunities for advancement
• Innovative and collaborative work environment

Conclusion

If you are a motivated and experienced technical professional, with a passion for cybersecurity and customer success, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Success Engineer, you will play a critical role in delivering exceptional customer experiences, driving technical outcomes, and contributing to the growth and success of our company. Join our team and be part of a dynamic and innovative organization that is shaping the future of cybersecurity.