Experienced Customer Service Learning and Development Specialist for Blithequark - Delivering Exceptional Training and Coaching in a Fast-Paced Environment

Introduction to Blithequark

Blithequark is a retail and technology company that was founded on the principle of challenging the status quo in the luxury goods market. Our mission is simple yet ambitious: to create high-quality products that rival those of leading luxury brands, but at a significantly lower price point. This approach is rooted in our core values, which prioritize customer satisfaction, high-quality materials, essential design, transparency, and environmental and social responsibility. At blithequark, we believe that everyone deserves access to premium products without the hefty price tag, and we're committed to making that vision a reality.

Our Story and Values

Blithequark's story began with a vision to disrupt the traditional luxury goods market. We recognized that the high prices associated with luxury brands were not solely due to the quality of the products, but also because of the hefty margins and inefficiencies in the supply chain. By streamlining our operations, leveraging technology, and focusing on sustainable practices, we aim to offer our customers the best possible products at prices that are fair and transparent. Our values are the cornerstone of our business, guiding every decision we make and every interaction we have with our customers and partners.

These values include:

• Customer First: We prioritize customer satisfaction above all else, ensuring that every interaction with blithequark is positive and memorable.
• High Quality: We are committed to using only the finest materials and adhering to the highest production standards, resulting in products that are not only beautiful but also durable and long-lasting.
• Essential Design: We believe in the power of simplicity and elegance, curating our products to ensure they are both functional and aesthetically pleasing.
• Always a Better Deal: Through innovation and transparency, we strive to offer our customers and partners the best possible deals, ensuring mutual benefit and long-term relationships.
• Environmentally and Socially Conscious: We recognize the impact of our operations on the environment and society, and we are dedicated to sustainable practices, fair wages, and ethical sourcing.

Our Team and Success

At blithequark, you'll have the opportunity to work alongside a team of world-class talent from renowned institutions and companies such as Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, and Nike. Our team is passionate, driven, and committed to excellence, and we're looking for like-minded individuals to join our journey.

Job Overview

Blithequark is seeking a highly energetic and customer-focused Learning and Development Specialist to support the growth and development of our Customer Care team. As a key member of our team, you will be responsible for designing, delivering, and evaluating training programs that enhance the skills and knowledge of our customer service representatives. The ideal candidate will have a deep understanding of customer service principles, adult learning theories, and instructional design methodologies, as well as experience in coaching and facilitating learning experiences.

Key Responsibilities

The successful candidate will be responsible for:

• Designing, building, and iterating engaging learning experiences using multiple modalities (in-person, virtual, self-paced, blended) to support new hire onboarding, skill development, and ongoing training for our Customer Care team.
• Standardizing and customizing curriculum across programs, ensuring materials remain consistent, relevant, and high-quality.
• Serving as a subject matter expert on customer service workflows and systems, providing expertise and guidance to peers and team members.
• Leading the end-to-end new hire onboarding experience, enabling agents to ramp quickly and perform with confidence from day one.
• Delivering training sessions using a variety of techniques, including storytelling, role-play, scenario-based learning, and microlearning.
• Conducting knowledge checks, quality audits, and refresher sessions to assess learning retention and close skill gaps.
• Providing individual and group coaching with actionable feedback that reinforces skills and improves customer experience outcomes.
• Tracking and analyzing new hire performance, attrition, and learning outcomes to drive continuous program improvement.
• Leveraging customer feedback and data to refine training programs, reducing dissatisfaction and increasing retention.
• Implementing innovative, data-driven learning solutions that enhance engagement, reduce dissatisfaction, and increase customer retention.

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's degree or equivalent experience in a related field.
• 4-6 years of experience in training, learning, or talent development roles, preferably in a customer-facing environment.
• Experience designing and delivering instructor-led training (ILT), virtual instructor-led training (VILT), web-based training (WBT), microlearning, and social learning programs.
• Strong facilitation and coaching skills, with the ability to adapt to different audiences and contexts.
• Technical and operational fluency with content management systems (CMS), learning management systems (LMS), and hands-on experience using generative AI tools to support learning design and delivery.
• Strong data literacy, with the ability to interpret performance metrics and translate insights into actionable training improvements.
• Proven ability to prioritize, problem-solve, and manage multiple projects in a fast-paced environment.
• Ability to give and receive feedback constructively and communicate effectively in writing.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience in contact center operations and workflows.
• Certification in instructional design, facilitation, or adult learning principles.
• Experience delivering performance feedback and coaching at all levels.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our team members. As a Learning and Development Specialist, you will have access to a range of training and development opportunities, including:

• Professional certification programs in instructional design, facilitation, and adult learning principles.
• Leadership development programs to enhance your coaching and mentoring skills.
• Opportunities to work on cross-functional projects and collaborate with other teams.
• Regular feedback and coaching to support your career growth and development.

Work Environment and Company Culture

Blithequark is a dynamic and fast-paced work environment that values innovation, creativity, and collaboration. Our company culture is built on the principles of transparency, accountability, and mutual respect, and we're committed to creating a workplace that is inclusive, diverse, and supportive. As a member of our team, you can expect:

• A collaborative and dynamic work environment that encourages creativity and innovation.
• A culture that values transparency, accountability, and mutual respect.
• Opportunities to work on challenging and meaningful projects that make a real impact on our customers and business.
• A comprehensive range of benefits, including health insurance, retirement savings, and paid time off.

Compensation, Perks, and Benefits

Blithequark offers a competitive compensation package that includes a salary range of $73,000 - $102,000 USD, depending on experience and qualifications. In addition to your salary, you will be eligible for a range of benefits, including:

• Health insurance and retirement savings plans.
• Paid time off and holidays.
• Opportunities for professional development and growth.
• A dynamic and supportive work environment that values collaboration and innovation.

Conclusion

If you're a motivated and customer-focused Learning and Development Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a key member of our team, you will play a critical role in shaping the skills and knowledge of our Customer Care team, driving business results, and delivering exceptional customer experiences. Don't miss out on this chance to join a dynamic and innovative company that is committed to making a real difference in the lives of our customers and employees. Apply now to take the first step in your journey with blithequark!