Experienced Senior Customer Success Manager – Enterprise Software Solutions and Technical Account Management

Welcome to blithequark

Imagine a world where technology empowers people to achieve more, where innovation knows no bounds, and where customer success is the ultimate goal. At blithequark, we're dedicated to making this vision a reality. As a leader in the tech industry, we're passionate about creating solutions that automate workflows, provide actionable insights, and drive measurable business outcomes. Our mission is to help businesses thrive, and we're looking for talented individuals to join our team and help us take it to the next level.

About the Role

We're seeking a highly motivated and detail-oriented Senior Customer Success Manager to join our Enterprise Success team. Ideally based in Bentonville, AR, you will be responsible for the overall success of one of our largest retail customers and report directly to the VP of Enterprise Success. As a Senior Customer Success Manager, you will oversee and coordinate projects for a single existing client account, developing and executing strategic plans that align with our clients' and blithequark's objectives.

Key Responsibilities

In this role, you will:

• Develop and oversee programs and projects specific to the assigned client account, ensuring alignment with their goals and objectives.
• Monitor program performance, track key metrics & product usage, and report progress to both the client and senior management.
• Identify and mitigate risks, resolving issues proactively to ensure successful program execution.
• Own technical discovery and qualification for opportunities to increase customer adoption and utilization of blithequark's products.
• Oversee technical projects ranging from the roll-out of new capabilities, software upgrades, coordination of support requests, integrations, and rollouts of new applications and use-cases.
• Identify and present to our client how our mobile data capture and augmented reality solutions can improve current business processes.
• Influence our product strategy by effectively communicating feedback from our client and working with the product teams to develop new product features.
• Support key partners working closely with our client with product and use-case expertise.
• Coordinate cross-functional teams and facilitate effective communication between internal teams and the client.

Who You Are

To succeed in this role, you're a high-performing customer-obsessed problem solver with a strong technical foundation and a strategic mindset. You thrive in cross-functional environments, navigating between business, product, design, and engineering teams with ease. You bring:

• 7+ years of experience in presales, technical consulting, solutions engineering, software engineering, or program management in a fast-paced tech environment.
• A strong technical foundation and a strategic mindset, with the ability to understand customer needs and develop solutions to meet them.
• Excellent communication skills, able to explain complex technical topics for stakeholders at all levels, and advanced written and verbal communication skills, including presentations and proposals for both business and technical audiences.
• Hands-on experience working with enterprise software systems, ideally within the mobile ecosystem.
• A Bachelor's degree in Computer Science, Engineering, or a related field preferred.
• Ideally based in Bentonville, AR, or Dallas, TX (with willingness to travel frequently to Bentonville).

Essential Qualifications

In addition to the above, you:

• Are a natural passion for technology and previous experience working in a fast-growing and innovative tech company with a high degree of autonomy.
• Have a proven track record of success in a similar role, with a strong understanding of customer success principles and practices.
• Are analytical and data-driven, with a passion for understanding how technology can drive measurable business outcomes.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working with blithequark's products or similar technologies.
• Knowledge of the retail industry and its challenges.
• Certifications in customer success or related fields.

What We Offer

At blithequark, we're committed to creating an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we're proud to be a safe space for all. As a member of our team, you can expect:

• An attractive individual equity plan in a high-growth company.
• A smart, people-first culture that values innovation and collaboration.
• Flexible, office, hybrid, or home working arrangements to suit your needs.
• Innovation hackathons and team outings to foster creativity and camaraderie.
• Festive/end-of-year all-company celebrations to recognize our achievements.
• Your birthday off to relax and recharge.
• Learning and development opportunities to help you grow in your career.
• Top-notch tech pack to enable you to do your most productive work.
• Brand new optimized-for-hybrid working HQ in Zurich as well as local offices in hotspots around the world.
• Specific benefits related to the location you are joining.

Career Growth Opportunities

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Senior Customer Success Manager, you'll have opportunities to:

• Develop your skills and expertise in customer success and technical account management.
• Take on new challenges and responsibilities as our company continues to grow and evolve.
• Collaborate with cross-functional teams to develop new products and solutions.
• Participate in innovation hackathons and other initiatives to drive innovation and creativity.

Work Environment and Company Culture

At blithequark, we're proud of our inclusive and diverse culture. We believe that our employees are our greatest asset, and we're committed to creating an environment that empowers them to succeed. Our culture is built on the following values:

• Customer obsession: We're dedicated to delivering exceptional customer experiences and driving measurable business outcomes.
• Innovation: We encourage creativity, experimentation, and innovation in everything we do.
• Collaboration: We believe that collaboration and teamwork are essential to achieving our goals.
• Diversity and inclusion: We're committed to creating an inclusive environment that values diversity and promotes equal opportunities for all.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that includes a salary, bonus, and equity. We also provide a range of perks and benefits, including flexible working arrangements, innovation hackathons, and team outings. Our benefits package includes:

• Health, dental, and vision insurance.
• 401(k) or retirement plan matching.
• Flexible spending accounts (FSAs) for health and dependent care.
• Life insurance and disability benefits.
• Paid time off and holidays.

Conclusion

If you're a motivated and detail-oriented customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Senior Customer Success Manager at blithequark, you'll have the chance to work with a talented team, develop your skills and expertise, and contribute to the success of our customers. Don't miss out on this opportunity to join a fast-growing and innovative tech company and take your career to the next level. Apply now to become a part of our dynamic team and help us shape the future of customer success!