Experienced Integrations Expert for Enhanced Customer Experience and ERP/HRIS Integration Solutions

Welcome to blithequark

At blithequark, we are revolutionizing the way modern finance teams operate in the age of AI. We believe that AI is not just the next big wave, but the new foundation for how businesses get done. We are investing in this future and in the people who are bold enough to build it. Our mission is to empower finance teams to save time and money through seamless and automated coding and syncing of their financial information.

blithequark is a financial operations platform designed to provide an all-in-one solution for companies, combining payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence. Our platform enables teams to reclaim their time and reinvest in what matters. With over 40,000 businesses using our platform, we have saved $10B and 27.5M hours for our customers.

Founded in 2019, blithequark powers the fastest-growing corporate card and bill payment platform in America, enabling over $80 billion in purchases each year. Our investors include prominent venture capital firms and angel investors who have been founders or executives of leading companies.

blithequark has been named to several prestigious lists, including Fast Company's Most Innovative Companies, LinkedIn's Top U.S. Startups, Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine's 100 Most Influential Companies. We are proud of our achievements and are committed to continuing to innovate and improve our platform.

About the Role

We are looking for an experienced Integrations Expert to join our Customer Experience team, specializing in ERP and HRIS integrations. As an Integrations Expert at blithequark, you will be the final escalation point for complex sync and configuration issues, owning high-sensitivity cases across platforms like NetSuite, QuickBooks, Sage Intacct, Xero, and Workday. This role is a hybrid of advanced technical troubleshooting, customer-facing support, and internal systems improvement.

As a Senior member of our Customer Experience team, you will handle the most ambiguous and systemic failures, lead live debugging sessions with customers and cross-functional partners, and shape the playbooks that define blithequark's integration support excellence. You will be responsible for democratizing this troubleshooting to a broader team and contributing to the development of our platform.

Success in this role requires comfort with the unknown, a bias toward action, and a proven track record of building structure, relationships, and momentum from a blank slate. You will be stepping into a role with solid foundations but an evolving charter, and you will have the opportunity to make a significant impact on our platform and our customers.

Key Responsibilities

• Support Excellence: Serve as the expert point of contact for ERP/HRIS integration escalations via chat, email, and live Zoom support.
• Advanced Troubleshooting: Resolve 85–95% of escalated sync/configuration issues without engineering intervention.
• Systems Leadership: Scope platform gaps, propose architectural fixes, and advocate for system-level improvements in collaboration with Product, Engineering, and Implementation teams.
• Documentation Ownership: Lead documentation for edge cases and systemic issues, updating playbooks, error indexes, and Guru cards.
• Enablement & Mentorship: Run enablement sessions and mentor IC5 Integration Specialists across ERP workflows and tools.
• Roadmap Input: Identify recurring customer friction and platform constraints, contributing to product discovery and tool prioritization.

Requirements

To be successful in this role, you will need:

• 2–4 years of experience supporting ERP/HRIS integrations or working in B2B SaaS customer support/solutions roles.
• Proven success resolving complex sync/config issues in at least one of the following ERPs: NetSuite, Sage Intacct, QuickBooks (Online/Desktop), or Xero.
• Proven ability to use customer insights and support data to influence product improvements.
• Strong judgment under ambiguity with the ability to make decisions on the fly and coach others.
• Comfortable with configuration consoles, admin panels, and cross-system troubleshooting.
• Excellent written and verbal communication skills, able to explain system behavior to both technical and non-technical audiences.
• Comfort with using support tooling (Zendesk, Salesforce, or equivalent) and working cross-functionally with Product, Sales, and Engineering teams.
• Basic familiarity with APIs, file formats (e.g., CSV, JSON), and accounting software integrations.
• Curiosity, adaptability, and a customer-first mindset.
• Willingness to lead customer-facing calls and drive action in cross-functional settings.

Nice to Haves

The following skills and experiences are nice to have:

• Experience using Zendesk (macros, triggers, custom objects).
• Familiarity with SQL or interpreting JSON/API payloads.
• Background in FinTech, accounting, or HR software environments.
• Prior enablement or technical training experience.

What Success Looks Like

Success in this role will be measured by:

• Autonomously leading and resolving high-sensitivity ERP/HRIS escalations.
• Training and mentoring peers through enablement sessions or doc ownership.
• Shaping blithequark's integration experience through platform insights and feedback loops.
• Being recognized as a system expert across 1–2 ERP platforms internally.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As an Integrations Expert, you will have the opportunity to:

• Develop your technical skills and expertise in ERP and HRIS integrations.
• Work with a talented team of professionals who are passionate about innovation and customer experience.
• Contribute to the development of our platform and make a significant impact on our customers.
• Participate in training and development programs to enhance your skills and knowledge.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in:

• Collaboration and teamwork to achieve common goals.
• Open communication and transparency in all aspects of our business.
• Embracing diversity and promoting inclusion in our workplace.
• Recognizing and rewarding outstanding performance and contributions.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• 100% medical, dental, and vision insurance coverage for you and your dependents.
• 401k matching program to help you save for your future.
• Flexible PTO policy to ensure you have time to relax and recharge.
• Fertility HRA to support your family planning needs.
• WFH stipend to support your home office needs.
• Wellness stipend to promote your physical and mental well-being.
• Parental Leave to support your family during important life events.
• Relocation support to help you move to our offices in NYC or SF.
• Pet insurance to protect your furry friends.

Conclusion

If you are a motivated and experienced Integrations Expert looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a member of our Customer Experience team, you will have the chance to make a significant impact on our platform and our customers, while developing your skills and expertise in ERP and HRIS integrations. Don't miss out on this opportunity to join a talented team of professionals who are passionate about innovation and customer experience. Apply now to become a part of the blithequark team!