**Experienced Full Stack Payroll Customer Success Manager – Global Payroll and HRIS Services**

Are you a seasoned customer success professional with a passion for payroll and HRIS solutions? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark is seeking an experienced Full Stack Payroll Customer Success Manager to join our Global Payroll and HRIS Services Team. As a key member of our team, you will play a critical role in building and nurturing strong, long-term relationships with our customers. You will be responsible for delivering exceptional customer experiences, driving customer satisfaction and success, and helping shape the future of our payroll and HRIS products. If you're a motivated, customer-centric professional with a passion for payroll and HRIS solutions, we want to hear from you! **About blithequark** blithequark is a pioneering HR platform that's revolutionizing the way modern organizations navigate global employment. Our mission is to make it easy for businesses of all sizes to recruit, pay, and manage international teams. With a future-focused work culture and a passion for innovation, we're committed to building a world-class HR platform that empowers businesses to succeed on a global scale. **What this job can offer you** As a Full Stack Payroll Customer Success Manager at blithequark, you'll have the opportunity to: * Develop deep expertise in our payroll and HRIS products and services * Build and nurture long-term relationships with customers, driving customer satisfaction and success * Collaborate across departments to shape the future of our payroll and HRIS solutions * Identify opportunities to optimize customer experience, including introducing additional features or services that align with customer needs * Work closely with our Payroll and Sales teams to ensure the right expectations are set for payroll customers * Educate and train customers on key payroll information and processes to set them up for success * Monitor account and customer health, preventing churn, and managing escalations, particularly those related to payroll issues **Key Responsibilities:** * Develop deep understanding and expertise for blithequark Payroll and HRIS product(s) and services * Take responsibility for the entire customer journey, and grow them into long-term partners with a direct focus on payroll services * Long-term customer relationship management, ensuring the success and satisfaction of payroll customers * Own client retention & expansion, within payroll products and services * Identify upselling & cross-selling opportunities, manage campaigns and product promotion, and introduce new payroll features to our client/complementary products (EOR, Contractor Management, Talent, Equity, and HRIS) * Monitor customer complaints and provide assistance to solve any concerns or problems related to our Global Payroll (PAY) and HRIS product(s) * Gather customer feedback regularly and share with our Payroll, Product, Sales, Global Operations, Finance, Legal, and Growth teams, with a focus on payroll product and customer experience enhancements * Work closely with the Payroll and Sales team to help ensure the right expectations are set for payroll customers * Educate and train customers on key payroll information and processes to set them up for success * Monitor account and customer health, preventing churn, and managing escalations, particularly those related to payroll issues **What you bring** * Expertise in customer-facing roles such as CSM or Account Management within the international Payroll/HR tech space, ideally in a payroll product and tech-focused environment * Strong knowledge of global payroll software, systems, and tools, with an understanding of HR/payroll compliance and regulations * Proven ability to onboard, grow, retain, and develop customer relationships, driving customer satisfaction and success * Skilled in building strong relationships with key stakeholders across all levels of customer and internal organizations to align on business goals * Experience leading and executing cross-departmental projects, with solid organizational abilities to manage multiple priorities and complex projects simultaneously * Strong problem-solving skills with a proactive approach to resolving customer issues and delivering tailored solutions * Excellent verbal and written communication skills, with the ability to convey complex ideas clearly, influence stakeholders, and deliver impactful presentations or product demonstrations * Passion for identifying opportunities to optimize customer experience, including introducing additional features or services that align with customer needs * Adept at monitoring account health by analyzing usage metrics, identifying gaps, and implementing strategies to ensure customer retention and satisfaction * Self-driven and autonomous, with the ability to take ownership of tasks, work independently, and manage priorities with minimal supervision * Experience in working in fast-paced environments **Remote Compensation Philosophy** blithequark's Total Rewards philosophy is to ensure fair, unbiased compensation and fair pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. **Benefits** * Work from anywhere * Flexible paid time off * Flexible working hours (we are async) * 16 weeks paid parental leave * Mental health support services * Stock options * Learning budget * Home office budget & IT equipment * Budget for local in-person social events or co-working spaces **How you'll plan your day (and life)** We work async at blithequark, which means you can plan your schedule around your life (and not around meetings). You will be empowered to take ownership and be proactive. When in doubt, you will default to action instead of waiting. Your life-work balance is important, and you will be encouraged to put yourself and your family first, and fit work around your needs. **How to apply** Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at blithequark. If you don't have an up-to-date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status, and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer, it's essential to us that our workforce reflects people of all backgrounds, identities, and experiences, and this data will help us to stay accountable. We thank you for providing this data, if you choose to. At blithequark, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about blithequark's AI guidelines, check see here. Please note we accept applications on an ongoing basis. Apply for this job