**Senior Customer Success Architect - West**

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we're excited to introduce you to this incredible opportunity to join blithequark as a Senior Customer Success Architect in the West region. At blithequark, we're revolutionizing the way companies understand and interact with their customers. Our cutting-edge digital analytics platform empowers businesses to capture data they can trust, uncover clear insights about customer behavior, and take faster action. As a Senior Customer Success Architect, you'll play a critical role in helping our customers unlock the full potential of our platform and drive business growth. **About blithequark** blithequark is a global leader in digital analytics, with over 4,300 customers worldwide, including some of the world's most innovative and forward-thinking companies. We're proud of our commitment to diversity, equity, and inclusion, and we strive to create an environment where every employee feels valued, respected, and empowered to succeed. **The Role & Team** As a Senior Customer Success Architect, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. You'll work closely with our customers to understand their unique challenges and develop tailored solutions that meet their needs. Your expertise will be invaluable in helping our customers navigate the complexities of data management and taxonomy design, and in ensuring that they get the most out of our platform. **Key Responsibilities:** * Serve as a trusted technical advisor for our customers, providing guidance on data management and consultative support on customer taxonomy and tech stack. * Possess a mastery of blithequark's products in order to provide strategic consultation in taxonomy design, instrumentation, and data governance. * Be an expert in the Digital Optimization System in order to successfully guide our customers as they integrate blithequark into additional data flows and business processes. * Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services. * Collaborate cross-functionally with teams like blithequark's Product, Engineering, Platform Support, and Customer Success Manager to streamline internal processes and improve data management experience for our customers. * Potential travel is once per quarter. **You'll be a great addition to the team if you have:** * Execution and customer service-oriented skills, able to effectively prioritize and complete customer deliverables on-time and drive outcomes. * Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies. * Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company. * Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners. **At a minimum, you need to have:** * At least 5 years of customer-facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts. * Competent in API / SDK concepts, programming languages, and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs). **What We Offer** * Excellent medical, dental, and vision insurance coverages, with 100% employer-paid premiums for employee medical, dental, vision on select plans. * Flexible time off, paid holidays, and more. * Generous stipends to spend on what matters most to you, whether that's wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more. * Excellent parental benefits, including 12-20 weeks of paid parental leave, Carrot Fertility Benefits/Adoption/Surrogacy support, and Back-up Child Care support. * Mental health and wellness benefits, including no-cost employee access to Modern Health coaching & therapy sessions and high-quality physician office experience via One Medical membership (select U.S. locations only). * Employee Stock Purchase Program (ESPP). **Other Fun Facts about blithequark** * We were recognized in the Newsweek Excellence Index 2024. * Our customers love us! They've said we're the #1 product analytics solution for 15 quarters in a row on G2. * We're focused on growth. Check us out in Deloitte's 2023 Technology Fast 500™. * We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world. * We invest in our people. We offer mentorship programs, management training, and wellness initiatives. * We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off. * We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL. * We're a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo. * Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom. **Equal Employment Opportunities** blithequark provides equal employment opportunities (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. **Salary Range** Based on legislation in various states, the salary range for this position is as follows: * Colorado: $148,000 - $222,000 total target cash (inclusive of bonus or commission) * California (outside of San Francisco Bay Area): $148,000 - $222,000 total target cash (inclusive of bonus or commission) * Washington state: $148,000 - $222,000 total target cash (inclusive of bonus or commission) **How to Apply** If you're a motivated and experienced professional who's passionate about delivering exceptional customer experiences, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to the blithequark team! **Staying Safe - Protect Yourself From Recruitment Fraud** We're aware of individuals and entities fraudulently representing themselves as blithequark recruiters and/or hiring managers. blithequark will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the blithequark recruiting team will come from an @amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions. Apply for this job