**Customer Service Representative - Remote – blithequark Store**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark as a Customer Service Representative. At blithequark, we're revolutionizing the way people manage their health and wellness by providing a comprehensive and data-driven virtual health platform. Our mission is to empower individuals, providers, employers, health plans, government organizations, and communities to optimize individual and population-wide well-being by driving positive behavior change. As a Customer Service Representative, you'll play a vital role in helping us achieve this vision by providing top-notch support to our members and partners. **About blithequark** blithequark is a leading digital health company that's committed to making high-quality care more accessible and affordable for everyone. Our comprehensive platform is designed to help people unify and manage all their health in one place, making it easier for them to take control of their well-being. With a strong focus on innovation, collaboration, and customer satisfaction, we're creating a healthier, happier world – one person at a time. **Job Summary** As a Customer Service Representative at blithequark, you'll be responsible for answering inbound calls from members and providers, inputting data, and providing exceptional customer service. You'll handle inbound customer service inquiries and problems via the telephone and email while accurately recording communications and consistently meeting high-quality standards. This is a remote position, and you can be located anywhere within the United States. **Essential Job Functions** * Identify, evaluate, and prioritize caller needs, questions, and concerns * Formulate plans of resolution and respond appropriately and efficiently * Maintain and restore customer satisfaction and partner with other teams as needed * Perform problem analysis, problem determination, and recommended resolutions to callers in accordance with standard protocol * Proactively educate callers on program benefits * Meet or exceed established call center metrics, attendance standards, and quality levels * Use computer tools to accurately process and document information * Develop rapport with callers and adjust communication style accordingly * Provide accurate information about blithequark programs and services * Escalate issues internally and follow up on escalated issues **Qualifications** * High School Diploma * Prior experience in a customer service-related field is preferred * Great communication skills * Ability to multi-task * General working knowledge of Microsoft Word and Outlook * Computer keyboard proficiency and internet navigation skills required * Ability to work effectively with others in a team environment * Ability to thrive in a fast-growing, always-changing environment **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment * Proficiency in computer software and technology * Strong customer service skills and a customer-centric mindset * Ability to work independently and as part of a team * Strong attention to detail and organizational skills **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages collaboration and innovation * A comprehensive benefits package, including health insurance, retirement savings, and paid time off * A competitive salary and bonus structure **Work Environment and Company Culture** Our remote work environment is designed to promote flexibility, productivity, and work-life balance. As a Customer Service Representative, you'll have the freedom to work from anywhere within the United States, as long as you have a reliable internet connection and a quiet, distraction-free workspace. Our company culture is built on the values of innovation, collaboration, and customer satisfaction. We're a team of passionate, dedicated professionals who are committed to making a meaningful impact in people's lives. **Compensation, Perks, and Benefits** We offer a competitive salary and bonus structure, as well as a comprehensive benefits package that includes: * Health insurance * Retirement savings * Paid time off * Flexible work arrangements * Professional development opportunities * A dynamic and supportive work environment **How to Apply** If you're a motivated, customer-focused individual who is passionate about making a difference in people's lives, we invite you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about our company culture, values, and benefits. To apply, please click on the link below: Apply to this job We can't wait to hear from you! Apply for this job