Experienced Technical Support and Customer Service Representative for Remote Work Opportunities in a Dynamic and Inclusive Environment

Introduction to blithequark

Imagine being part of a forward-thinking global organization that values a people-first culture, inclusivity, and a sense of belonging. At blithequark, we are committed to providing exceptional customer experiences and tech-powered innovation to the world's best-known brands. As a remote Technical Support and Customer Service Representative, you will join a diverse team of game-changers from over 70 countries, united in our passion for delivering outstanding customer service. With our continued growth, we are seeking talented individuals to join our purpose-driven team and contribute to our mission of helping businesses thrive through exceptional customer experiences.

A New Career Powered by You

Are you looking for a "work from home" career change that offers a genuine sense of belonging and opportunities for growth? Do you want to be part of a company that earns awards for being one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" every year? Then a remote Technical Support and Customer Service Representative position at blithequark is the perfect fit for you. Our organically diverse team is proud to be united as game-changers, and we are committed to supporting each other's success and well-being.

Career Growth and Personal Development

This remote work opportunity will allow you to reimagine your career journey and develop lifelong friendships. At blithequark, we invest in our game-changers, providing all the training, technologies, and ongoing support needed to succeed. With real career growth potential, about 80% of our managers and leaders have been promoted from within. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. Our programs include:

• Comprehensive training programs to enhance your skills and knowledge
• Leadership development opportunities to help you grow into a leadership role
• Mentorship programs that support your rewarding career journey
• Access to a wide range of online courses and resources to help you develop new skills

Key Responsibilities

As a Technical Support and Customer Service Representative working from home, your key responsibilities will include:

• Providing inbound customer support using a call flow guide
• Resolving technical issues related to hardware, software, and client products
• Tracking, documenting, and retrieving information in databases
• Offering additional products and/or services to customers
• Delivering expert customer experiences with a smile
• Collaborating with internal teams to resolve customer issues
• Participating in ongoing training and development programs to enhance your skills and knowledge

Essential Qualifications

To be successful in this role, you will need:

• A strong focus on building customer relationships
• 1+ year of customer service experience
• Technical support experience preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Previous experience working in a remote or virtual environment
• Technical certifications or training in a related field
• Experience with customer relationship management (CRM) software
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to learn new technologies and systems quickly
• Strong customer service skills and ability to deliver exceptional customer experiences
• Ability to work independently and as part of a team

Career Growth Opportunities

At blithequark, we are committed to helping our game-changers grow and develop in their careers. With opportunities for advancement and professional growth, you can expect to:

• Develop new skills and knowledge through our comprehensive training programs
• Take on new challenges and responsibilities as you grow in your role
• Advance into leadership positions or specialized roles
• Participate in mentorship programs and receive guidance from experienced professionals

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and dynamic work environment. As a remote Technical Support and Customer Service Representative, you can expect to:

• Work from the comfort of your own home in a quiet, distraction-free environment
• Collaborate with a diverse team of game-changers from around the world
• Participate in virtual team-building activities and social events
• Receive ongoing support and feedback from your manager and colleagues

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package and a range of perks and benefits, including:

• A base salary range of $15-$18/hr.
• Medical, dental, and vision insurance
• Comprehensive employee assistance program (EAP)
• 401(k) retirement plan
• Paid time off and holidays
• Paid training days
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities

Conclusion

If you are a motivated and customer-focused individual looking for a new career challenge, we encourage you to apply for this exciting opportunity. As a remote Technical Support and Customer Service Representative at blithequark, you will have the chance to work with a dynamic and inclusive team, develop new skills, and advance your career. Don't miss out on this opportunity to reimagine your career and join a company that truly values its game-changers. Apply today and discover why blithequark is the employer of choice for over 440,000 game-changers around the globe.

How to Apply

To apply for this role, please submit your application through our website. We accept applications on an ongoing basis and encourage military veterans to apply. If you have any questions or need assistance with the application process, please don't hesitate to contact us.

Equal Employment Opportunity

blithequark is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

Request a Reasonable Accommodation

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