Experienced Customer Care Representative – Remote Customer Service and Support Specialist for Dynamic Business Services

Welcome to blithequark: A Global Leader in Digital Business Services

At blithequark, we are passionate about delivering the most advanced, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways. With a global presence and a team of over 500,000 inspired and passionate individuals speaking more than 300 languages, we are committed to making a positive impact on our communities, clients, and the environment. Our mission is to simplify, accelerate, and secure the lives of people around the world, and we are looking for talented and dedicated professionals like you to join our team.

About the Role: Customer Care Representative – Remote

As a Customer Care Representative at blithequark, you will play a vital role in providing exceptional customer service and support to our clients. You will be the eyes and ears of our team, fielding customer inquiries, and finding innovative ways to respond to their questions, issues, and concerns. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. If you are passionate about delivering outstanding customer experiences, are comfortable working in a fast-paced environment, and are looking for a career that offers growth and development opportunities, then this role is for you.

Key Responsibilities:

• Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues that may arise
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call-related information for auditing and reporting purposes
• Provide feedback on call issues and suggest improvements
• Upsell products or services when required

Qualifications and Requirements:

To be successful in this role, you will need to have:

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems
• Customer service and/or sales experience preferred
• College degree preferred but not required

Key Competencies:

We are looking for individuals who possess the following key competencies:

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
• Communication: Outstanding communication, listening, and analytical skills
• Organizational Skills: Strong organizational and problem-solving skills
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience

Work from Home Requirements:

To work from home as a Customer Care Representative at blithequark, you will need to meet the following requirements:

• Must be able to provide a personal device (desktop, laptop, or tablet) with Windows 11 or later, Wired Ethernet LAN connection, Internet Connection (Satellite, wireless, and dial-up ISP are not permitted), and a minimum of 4GB RAM
• Internet Requirements:
  • Minimum subscribed download rate equal or exceeds 15.0 Mbps
  • Minimum subscribed upload rate equal or exceeds 5.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
  • Proof of internet speed required
• Clean and quiet workspace

Career Growth and Development Opportunities:

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Care Representative, you will have access to paid training, competitive wages, full benefits, paid time off, and employee wellness and engagement programs. You will also have the opportunity to work with a talented and diverse team of professionals who are passionate about delivering exceptional customer experiences. If you are looking for a career that offers challenges, opportunities, and a sense of fulfillment, then blithequark is the place for you.

Company Culture and Values:

At blithequark, we are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are dedicated to providing a workplace that is conducive to happiness and a healthy work-life balance. Our values include:

• Respect: We respect each other, our clients, and our communities
• Integrity: We act with integrity and transparency in all that we do
• Excellence: We strive for excellence in everything we do
• Teamwork: We work together as a team to achieve our goals
• Customer Focus: We are customer-focused and committed to delivering exceptional customer experiences

Compensation and Benefits:

As a Customer Care Representative at blithequark, you will be eligible for a range of benefits, including:

• Competitive wages
• Full benefits (medical, dental, vision, 401k, and more)
• Paid time off
• Employee wellness and engagement programs
• Paid training
• Opportunities for career growth and development

Conclusion:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, then we encourage you to apply for the Customer Care Representative role at blithequark. As a global leader in digital business services, we offer a dynamic and supportive work environment, opportunities for growth and development, and a range of benefits that recognize and reward your contributions. Join our team today and become part of a company that is passionate about making a positive impact on the world.