Experienced Multilingual Customer Care Associate for French Market – Delivering Exceptional Support in Fast-Paced Tech Environment

Welcome to blithequark

blithequark is on a mission to revolutionize the global food system by leveraging cutting-edge technology to optimize the way food is sold, ordered, distributed, and financed. Our innovative, AI-focused software connects distributors with their customers, enabling them to operate efficiently and waste-free. This ambitious goal requires a talented team of individuals who are passionate about making a difference. If you're ready to join a dynamic and forward-thinking organization, we want to hear from you.

About the Role

As a Customer Care Associate at blithequark, you will play a vital role in delivering exceptional support to our French customers. You will be the primary point of contact for customers via chat, email, and WhatsApp, providing timely and effective solutions to their queries and concerns. This is not a traditional ticket-factory role; instead, you will have the opportunity to solve real problems for real food businesses, collaborating with cross-functional teams to continuously improve our product and service.

Key Responsibilities

• Act as a trusted point of contact for French customers, providing multilingual support via chat, email, and WhatsApp
• Collaborate with external agents, coaching and supporting quality in your market to ensure seamless customer experiences
• Troubleshoot issues with confidence, escalating complex problems clearly and efficiently when needed
• Identify patterns in recurring issues and share ideas to fix them at the root, contributing to the continuous improvement of our product and service
• Support the adoption of new tools and workflows, particularly automation and AI, to enhance our customer support capabilities

What You Bring to the Table

To succeed in this role, you will need to possess a unique combination of skills, experience, and personal qualities. These include:

• Fluency in French and English (C1+ in both written and spoken), with excellent communication skills that are clear, warm, and structured under pressure
• A minimum of 2+ years of experience in customer-facing roles within high-speed, tech-enabled environments, with a proven track record of delivering exceptional customer support
• Comfort managing multiple stakeholders and tools, including Intercom, Salesforce, and internal systems, with a strong ability to adapt to new technologies and workflows
• A curious and tech-adaptable mindset, with a willingness to embrace change and pick up new tools quickly
• Empathetic and solution-focused, with a deep care for customer outcomes and team impact, and a strong commitment to building trust in every interaction

Why Join blithequark?

At blithequark, we offer a unique and dynamic work environment that is built on a foundation of trust, collaboration, and mutual respect. Our team is global, tight-knit, and passionate about making a difference in the food industry. By joining us, you will become part of a community that:

• Values diversity, equity, and inclusion, and is committed to ensuring that our technology is available and accessible to everyone
• Embraces a culture of continuous learning and growth, with opportunities for professional development and skill-building
• Recognizes and rewards outstanding performance, with a competitive compensation package and benefits that reflect our commitment to our employees' well-being
• Is dedicated to building a lasting company that makes a positive impact on the world, with a strong focus on sustainability, social responsibility, and environmental stewardship

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of opportunities for professional development, including training programs, mentorship, and coaching. Our goal is to help you build a long-term career with us, and we are dedicated to supporting your growth and success every step of the way.

Work Environment and Company Culture

Our work environment is dynamic, collaborative, and fast-paced, with a strong focus on teamwork and communication. We believe in empowering our employees to take ownership of their work, and we encourage creativity, innovation, and experimentation. Our company culture is built on a foundation of trust, respect, and open communication, and we are committed to creating a positive and inclusive work environment that values diversity and promotes equality.

Compensation, Perks, and Benefits

We offer a competitive compensation package that reflects our commitment to our employees' well-being and success. Our benefits include:

• A comprehensive health insurance package that covers you and your loved ones
• A generous retirement savings plan that helps you build a secure financial future
• A flexible work arrangement that allows you to balance your work and personal life
• A range of perks and discounts that make your life easier and more enjoyable
• A annual bonus scheme that rewards your hard work and contributions to the company

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we want to hear from you. Please submit your application, including your resume and a cover letter that tells us about your experience, skills, and motivations. We can't wait to welcome you to the blithequark team and start working together to make a difference in the food industry.

blithequark is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.