**Experienced Customer Onboarding Coordinator – Seamless Customer Journey Specialist for blithequark**

At blithequark, we're revolutionizing the way professionals work by providing intuitive, streamlined technology that helps organizations thrive. As a leading innovator in our field, we're ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc. Our mission is to build a seamless intersection between legal and business by creating a world-class platform to help professionals scale. We're seeking an experienced Customer Onboarding Coordinator to join our team and play a critical role in ensuring our customers have a smooth and successful experience with our product. This is an exciting opportunity to work with a passionate team of professionals who are dedicated to helping organizations thrive. **Job Summary:** As a Customer Onboarding Coordinator at blithequark, you will be responsible for overseeing, managing, and monitoring various aspects of the customer pathway from post-sale through implementation and after launch of our product. This role ensures customers are correctly aligned with expectations, are implemented properly, and receive high-quality support throughout their journey. The position involves close collaboration with customers, partners, and internal teams to ensure seamless communication, alignment, and successful adoption of blithequark's product. **Responsibilities:** - Validate certified implementation partner's statements of work and ensure customers are assigned to an appropriate partner. - Track and monitor internal data to ensure up-to-date and accurate information is provided by partners and customers. - Review sales calls and partner/customer calls to ensure correct information is being communicated and expectations are aligned. - Check in with customers during the implementation process to address questions and maintain satisfaction. - Maintain relationships and lead communication channels between customers, partners, and internal teams during escalations. - Monitor progress to ensure implementation issues and roadblocks are resolved effectively. - Ensure partner and customer expectations are aligned throughout the process. - Validate customers have been launched successfully with the product. - Monitor customer usage and flag at-risk customers for intervention. - Collect satisfaction scores and identify successful customer stories showcasing blithequark's value. **Qualifications:** - 6+ years of experience in customer success, account management, or implementation coordination roles, ideally in SaaS or technology solutions. - Experience working post-sale with cross-functional teams (sales, customer success, and implementation partners). - Proven track record of managing partner relationships and ensuring contractual/statement-of-work compliance. - Proficiency in data tracking, reporting, and analysis to monitor partner and customer progress. - Strong organizational and time management skills to handle multiple customers and partners simultaneously. - Legal experience is a plus! **Skills and Competencies:** - Excellent communication and interpersonal skills to build strong relationships with customers, partners, and internal teams. - Strong analytical and problem-solving skills to identify and resolve implementation issues and roadblocks. - Ability to work in a fast-paced environment and prioritize multiple tasks and projects simultaneously. - Strong attention to detail and organizational skills to ensure accurate and up-to-date information is provided to customers and partners. - Ability to adapt to changing priorities and deadlines. - Strong customer service skills to ensure high-quality support is provided to customers throughout their journey. **Career Growth Opportunities and Learning Benefits:** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Onboarding Coordinator, you'll have the opportunity to work with a talented team of professionals who are passionate about helping organizations thrive. You'll also have access to a range of learning and development opportunities, including training programs, mentorship, and professional certifications. **Work Environment and Company Culture:** Our office is located in the heart of Chicago, and we offer a dynamic and collaborative work environment that's perfect for professionals who are passionate about innovation and customer success. We're a rapidly growing company that's committed to helping organizations thrive, and we're looking for talented individuals who share our vision and values. **Compensation, Perks, and Benefits:** We offer a competitive salary range of $80,000-90,000, as well as a comprehensive benefits package that includes medical, dental, and vision insurance, paid time off, and a 401(k) plan. We also offer a range of perks and benefits, including a dynamic and rapidly growing company culture, a centrally located open office building, and top-of-the-line company swag. **How to Apply:** If you're a motivated and experienced professional who is passionate about customer success and implementation coordination, we'd love to hear from you! Please submit your resume and a cover letter to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience. **Equal Employment Opportunity:** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to providing a workplace that's inclusive and respectful of all employees, and we're proud to be an equal opportunity employer. If you need assistance or accommodation due to disability, or if you have concerns related to blithequark's equal employment opportunities, please contact us at [insert contact information]. Apply for this job