Experienced Customer Onboarding Coordinator – Implementation Management and Customer Success Specialist for SaaS Solutions at blithequark

Introduction to blithequark

blithequark is revolutionizing the future of legal work with its cutting-edge, cloud-based workflow tools. As a leader in the industry, blithequark has built a reputation for creating intuitive, streamlined technology that empowers professionals to manage their organizations and serve their clients more effectively. Our team of exceptional and passionate professionals is dedicated to helping organizations thrive, and our success has earned us a spot as one of the most innovative and fastest-growing technology companies in the country, as recognized by both Deloitte and Inc.

Our Mission

At blithequark, we are committed to building the seamless intersection between legal and business by creating a world-class platform that helps professionals scale. Our mission is to provide innovative solutions that make a meaningful impact on the way organizations operate, and we are looking for talented individuals to join our team and help us achieve this vision.

Job Summary

We are seeking an experienced Customer Onboarding Coordinator to oversee, manage, and monitor various aspects of the customer pathway from post-sale through implementation and after launch of our product. This critical role ensures that customers are correctly aligned with expectations, implemented properly, and receive high-quality support throughout their journey. The successful candidate will collaborate closely with customers, partners, and internal teams to ensure seamless communication, alignment, and successful adoption of blithequark's solutions.

Key Responsibilities

• Validate certified implementation partner's statements of work and ensure customers are assigned to an appropriate partner.
• Track and monitor internal data to ensure up-to-date and accurate information is provided by partners and customers.
• Review sales calls and partner/customer calls to ensure correct information is being communicated and expectations are aligned.
• Check in with customers during the implementation process to address questions and maintain satisfaction.
• Maintain relationships and lead communication channels between customers, partners, and internal teams during escalations.
• Monitor progress to ensure implementation issues and roadblocks are resolved effectively.
• Ensure partner and customer expectations are aligned throughout the process.
• Validate customers have been launched successfully with the product.
• Monitor customer usage and flag at-risk customers for intervention.
• Collect satisfaction scores and identify successful customer stories showcasing blithequark's value.

Essential Qualifications

• 6+ years of experience in customer success, account management, or implementation coordination roles, ideally in SaaS or technology solutions.
• Experience working post-sale with cross-functional teams (sales, customer success, and implementation partners).
• Proven track record of managing partner relationships and ensuring contractual/statement-of-work compliance.
• Proficiency in data tracking, reporting, and analysis to monitor partner and customer progress.
• Strong organizational and time management skills to handle multiple customers and partners simultaneously.
• Legal experience is a plus, but not required.

Preferred Qualifications

• Experience with cloud-based workflow tools and SaaS solutions.
• Knowledge of the legal industry and its unique challenges.
• Certification in customer success or a related field.
• Experience with data analysis and reporting tools.
• Strong communication and interpersonal skills.

Skills and Competencies

To be successful in this role, you will need to possess excellent communication, organizational, and time management skills. You should be able to work effectively in a fast-paced environment, prioritize multiple tasks, and maintain attention to detail. Strong analytical and problem-solving skills are also essential, as well as the ability to build and maintain relationships with customers, partners, and internal teams.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Onboarding Coordinator, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our organization. We offer a range of training and development programs, as well as opportunities for career advancement and professional growth.

Work Environment and Company Culture

blithequark is a dynamic and rapidly growing company that values innovation, collaboration, and customer satisfaction. Our team is passionate about making a difference in the legal industry, and we are committed to creating a work environment that is supportive, inclusive, and fun. We offer a range of benefits, including medical, dental, and vision insurance, competitive pay, and a comprehensive benefits package.

Compensation, Perks, and Benefits

The compensation range for this position is $80,000-90,000 per year, depending on experience and qualifications. We also offer a range of perks and benefits, including:

• Medical, dental, and vision insurance
• Competitive and fair pay
• Maternity and paternity leave
• Short and long-term disability
• Opportunity to learn from a dedicated leadership team
• Centrally located open office building
• Top-of-the-line company swag

Conclusion

If you are a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Onboarding Coordinator, you will play a critical role in ensuring the success of our customers and contributing to the growth and development of our organization. Don't miss out on this opportunity to join a dynamic and innovative team and take your career to the next level. Apply now to become a part of the blithequark team and help us shape the future of legal work.