Experienced Senior Customer Success Manager – Strategic Partnership Development and Customer Value Growth at blithequark

Introduction to blithequark

Imagine being part of a pioneering organization that is revolutionizing the way data is utilized to power safe and fair decisions. blithequark is at the forefront of this movement, leveraging innovative technology and a robust data platform to help customers assess risk, ensure safety and compliance, and build trusted workplaces and communities. With a customer base of over 100,000, including renowned companies such as DoorDash, Coinbase, Lyft, Instacart, and Airtable, blithequark is a force to be reckoned with in the industry. Recognized on the Forbes Cloud 100 2024 List and as a Y Combinator 2024 Breakthrough Company, blithequark is the ideal place for talented professionals to grow and thrive.

About the Team and Role

As a Senior Customer Success Manager at blithequark, you will be an integral part of a dynamic customer success team that drives product adoption, growth, value, and partnership with our customers. Your success in this role will be measured by your ability to deepen existing relationships through strategic alignment and quickly win the trust of key customer stakeholders. You will collaborate with fellow professionals who succeed through collaboration, grit, and constant learning, and partner directly with the customer’s leadership team to act as a trusted advisor and advocate, ensuring the overall health of your accounts.

Key Responsibilities

• Build and maintain strong, trust-based relationships with customers at various organizational levels to strengthen strategic partnerships.
• Provide thought leadership and develop strategic plans to facilitate account expansion and drive customer value.
• Proactively navigate customer challenges, managing and escalating issues as necessary to ensure timely resolution.
• Collaborate with Account Management to assess account health and identify opportunities for growth and expansion.
• Coordinate cross-functionally with internal teams, including Engineering, Product, Sales, Support, and Executives, to advocate for customer needs and ensure successful outcomes.
• Act as the voice of the customer within blithequark, providing visibility into customer goals, feedback, and challenges.
• Develop and apply a deep understanding of blithequark's products and processes, aligning them with customer programs to achieve positive business outcomes.

Essential Qualifications

To excel in this role, you will need:

• Minimum of 3+ years of experience in customer success, account management, or sales roles, with a proven track record of success.
• Experience in the SaaS or Human Resources industry is highly desirable, although not essential.
• A strong customer-centric mindset, viewing customer success as your own success, and a proven ability to build and maintain robust relationships with customers at various organizational levels.
• Excellent written and verbal communication skills, capable of simplifying complex topics clearly and concisely, and the ability to collaborate effectively with internal teams and external stakeholders.
• A consultative approach to problem-solving, effectively managing customer expectations, and demonstrated ability to navigate challenges and drive positive business outcomes.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience working with cross-functional teams, including sales, marketing, and product development.
• Knowledge of the latest trends and technologies in customer success, sales, and marketing.
• Certification in customer success or a related field, such as CSMP or CSMC.
• Experience with CRM software, such as Salesforce, and other customer success tools.

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Strategic thinking: Ability to develop and implement strategic plans to drive customer value and growth.
• Communication skills: Excellent written and verbal communication skills, with the ability to simplify complex topics clearly and concisely.
• Collaboration and teamwork: Ability to work effectively with cross-functional teams, including sales, marketing, and product development.
• Problem-solving and adaptability: Ability to navigate challenges and drive positive business outcomes, with a flexible and adaptable approach to changing circumstances.
• Customer focus: Strong customer-centric mindset, viewing customer success as your own success, and a proven ability to build and maintain robust relationships with customers at various organizational levels.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Senior Customer Success Manager, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development training and certification programs.
• Mentorship and coaching from experienced professionals.
• Opportunities for career advancement and promotion.
• Access to the latest industry trends and technologies.
• A collaborative and dynamic work environment that encourages innovation and creativity.

Work Environment and Company Culture

At blithequark, we pride ourselves on our collaborative and dynamic work environment, which encourages innovation and creativity. Our company culture is built on the values of transparency, trust, and customer focus, and we are committed to creating a workplace that is inclusive, diverse, and supportive. As a Senior Customer Success Manager, you will be part of a team that is passionate about delivering exceptional customer experiences and driving business growth.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a salary range of $128,000 to $151,000, depending on location and experience. In addition to your salary, you will also be eligible for a range of perks and benefits, including:

• 100% medical, dental, and vision coverage.
• Up to $25K reimbursement for fertility, adoption, and parental planning services.
• Flexible PTO policy.
• Monthly wellness stipend and home office stipend.
• Opportunities for career advancement and professional development.

Conclusion

If you are a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for the Senior Customer Success Manager role at blithequark. With our commitment to transparency, trust, and customer focus, we offer a unique and rewarding work environment that is perfect for talented professionals who are passionate about delivering exceptional customer experiences and driving business growth. Don't miss this opportunity to join our team and take your career to the next level. Apply now and become a part of the blithequark family!