**Experienced Customer Success Manager – Leadership Intelligence Platform Deployment and Client Satisfaction**

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in a dynamic, entrepreneurial environment where innovation and client success are paramount? If so, we invite you to join blithequark, a premier leadership advisory firm, as our Customer Success Manager. **About blithequark** blithequark is a trusted advisor to CEOs, boards, and investors, helping them make informed decisions about their most critical business priorities. Our team of over 175 extraordinary individuals is dedicated to amplifying the positive impact of our clients on the world. We're introducing our new Leadership Intelligence Platform, a suite of SaaS applications designed to enhance client interactions, and we're seeking a dynamic Customer Success Manager to lead this transformation. **What You'll Do** As our Customer Success Manager, you'll oversee the deployment and integration of our Leadership Intelligence Platform at our largest clients. You'll act as a liaison between clients and our internal product development team, providing essential insights and feedback to facilitate continuous improvement of the platform. Your primary focus will be on driving client success and satisfaction, thereby enhancing blithequark's reputation and strengthening client relationships. **Key Responsibilities** * **Client Adoption and Satisfaction** + Ensure the successful adoption of the Leadership Intelligence Platform at our major clients + Guide client and internal teams transitioning to the new leadership SAAS platform via demos, workshops, etc. + Collaborate with clients' technical teams to address integration challenges, providing ongoing support and training + Monitor and report on platform performance and usage at clients, using data-driven insights to recommend improvements + Achieve a customer satisfaction score of 90% or higher from key clients * **Stakeholder Relations** + Build and maintain strong relationships with key stakeholders at client organizations, acting as the primary point of contact for platform-related inquiries + Conduct regular check-ins and reviews with clients to ensure satisfaction and address concerns + Develop and implement strategies to enhance client engagement and retention + Achieve a client retention rate of 95% or higher within the first year + Develop strong relationships with blithequark Client Managers (CMs) and Associate Client Managers (ACMs) for effective collaboration + Engage with blithequark consultants to understand their roles and contributions to client success * **Operations and Efficiencies** + Gather and analyze client feedback to identify areas for platform improvement + Collaborate with the CPO and development team to prioritize and implement enhancements based on client needs + Ensure effective documentation and communication of feedback to relevant teams **You Bring** * Excellent communication and relationship-building skills * 5+ years of experience in customer success, account management, or related roles, preferably within a SaaS or technology environment * Bachelor's Degree; Business or STEM-related degree preferred * Proven experience in customer success, client management, or a related field, preferably within a SaaS environment * Technical acumen, with experience in API integrations and technical support * Ability to analyze data and a results-oriented mindset with a focus on delivering high-impact, actionable insights * Entrepreneurial mindset with a focus on innovation and client success * Demonstrated ability to own, manage, and complete projects with high-quality results * Collaborative team player who partners with senior leadership and cross-functional teams * Commitment to integrity, ethical data use, and confidentiality **Why Join blithequark?** * **Opportunity to become the best**: Our clients are the best of the best, so we have to be too. You'll learn and grow as part of a team of exceptional people, working in an environment of generosity and gratitude. * **Freedom to choose**: Our firm is different, you'll have the freedom and flexibility to chart your own career path within a firm full of opportunities. Plus, there is zero commute time – our team all work from their home offices. * **Do meaningful work**: Our clients are leading world impact, and you will influence that daily. * **Have your voice and talents recognized**: We are a flat organization that values proactivity and ability over bureaucracy and tenure. All our decisions and actions are guided by our Values and Credo – to help leaders amplify their positive impact on the world. **Compensation** * Certain US jurisdictions require blithequark to include a reasonable estimate of the salary range for this role. We are built on a culture of freedom and flexibility, we operate fully remotely, and our team members balance deeply energizing, high-intensity work, with flexible schedules to support life outside of work. Our compensation model reflects these values. Compensation for this role in the United States includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution, and a comprehensive benefits package. You should reasonably expect a base salary of $120,000 - $135,000. In addition, we offer an annual discretionary performance bonus. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace across all of our global locations. We welcome applicants of all backgrounds and ensure equal employment opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Our global policies and practices are designed to support an environment of respect and equity for all. If you're a motivated and results-driven professional who is passionate about delivering exceptional customer experiences and driving business growth, we invite you to apply for this exciting opportunity to join blithequark as our Customer Success Manager. Apply for this job