**Experienced Construction Customer Success Manager – Driving Revenue Growth and Customer Satisfaction at blithequark**

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark as a Construction Customer Success Manager, where you'll play a critical role in retaining and expanding our construction-portfolio customers. At blithequark, we're committed to empowering our customers to achieve their desired business outcomes through our innovative cloud solutions. As a Construction Customer Success Manager, you'll be responsible for ensuring ongoing adoption of our construction solutions, building lasting relationships with our customers, and driving revenue growth for our construction portfolio. If you're a results-driven, customer-centric professional with a proven track record of success in a customer-facing role, we encourage you to apply for this exciting opportunity. **About blithequark** blithequark is a leading provider of cloud solutions for the construction industry. Our mission is to empower construction professionals to work more efficiently, effectively, and safely. We're committed to delivering exceptional customer experiences, driving business growth, and making a positive impact on the communities we serve. **Key Responsibilities** As a Construction Customer Success Manager at blithequark, you'll be responsible for: * Retaining and expanding our construction-portfolio customers through exceptional customer service, proactive issue resolution, and strategic account planning * Ensuring ongoing adoption of our construction solutions, including training, onboarding, and ongoing support * Building lasting relationships with our customers, understanding their business needs, and identifying opportunities to drive revenue growth * Collaborating with cross-functional teams, including sales, marketing, and product development, to ensure alignment and drive business outcomes * Developing and executing customer success plans, including regular check-ins, progress updates, and strategic account planning * Analyzing customer data and market trends to identify opportunities for growth and improvement * Staying up-to-date on industry trends, best practices, and emerging technologies to ensure our customers are equipped to succeed in a rapidly changing market **Requirements** To be successful in this role, you'll need: * At least 3 years of experience in a customer-facing, Business-to-Business role, with a proven track record of success in customer success, account management, or a client-facing role * A 3-year degree or equivalent experience in a related field, such as business administration, marketing, or a related field * Excellent communication, interpersonal, and problem-solving skills, with the ability to build strong relationships with customers, colleagues, and stakeholders * Experience working in a remote environment, with the ability to travel up to 35% of the time, with access to blithequark offices * Strong analytical and problem-solving skills, with the ability to analyze customer data and market trends to identify opportunities for growth and improvement * Proficiency in CRM software, with experience using tools such as Salesforce or HubSpot **Benefits** As a Construction Customer Success Manager at blithequark, you'll enjoy a comprehensive benefits package, including: * Significant emphasis on discretionary annual cash bonuses, with opportunities to earn up to [X]% of your annual salary * Commissions for sales roles, with opportunities to earn up to [X]% of your annual sales targets * Stock or long-term incentive cash grants, with opportunities to earn up to [X]% of your annual salary * Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Construction Customer Success Manager, you'll have access to: * Regular training and development opportunities, including workshops, webinars, and conferences * Mentorship and coaching from experienced professionals in the industry * Opportunities to take on new challenges and responsibilities, with a focus on career growth and development * A dynamic and supportive work environment, with a focus on collaboration, innovation, and continuous improvement **Work Environment and Company Culture** At blithequark, we're proud of our dynamic and supportive work environment, which is built on a foundation of collaboration, innovation, and continuous improvement. Our team is passionate about delivering exceptional customer experiences, driving business growth, and making a positive impact on the communities we serve. As a remote employee, you'll have the flexibility to work from anywhere, with access to blithequark offices and a range of collaboration tools to stay connected with your team. We're committed to creating a work environment that's inclusive, diverse, and supportive of all employees, with a focus on work-life balance and employee well-being. **How to Apply** If you're a motivated, customer-centric professional with a passion for delivering exceptional customer experiences and driving business growth, we invite you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant supporting materials to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives. Apply for this job