Experienced Online Customer Experience Advisor - Hybrid Role in Arizona for a Dynamic Automotive Sales and Finance Company

Welcome to blithequark: Where Customer Experience Meets Innovation

Imagine working for a company that is revolutionizing the way people buy and own vehicles. At blithequark, we are passionate about creating a seamless and transparent car buying experience for our customers. As the largest privately owned used car sales, finance, and servicing company in the nation, we are committed to making a positive impact on the lives of our customers and employees. With a strong presence across the country, including dealerships and reconditioning centers, we are dedicated to providing exceptional service and building long-lasting relationships with our customers.

About the Role: Online Customer Experience Advisor

We are seeking a highly motivated and customer-focused individual to join our Online Customer Experience Team as an Online Experience Advisor. As an Online Experience Advisor, you will play a critical role in providing exceptional customer service to our online customers, responding to their inquiries, and guiding them through the car buying process. Your goal will be to build trust, establish relationships, and provide a world-class customer experience that sets us apart from the competition.

Key Responsibilities:

• Utilize our online database to service potential customers and generate dealership appointments
• Focus on efficient and effective communication to ensure the highest success rate in appointment setting and sales volume
• Communicate with potential customers using all blithequark platforms, including text, chat, and email
• Set the first impression that will illustrate the type of buying experience the customers want and respond accordingly
• Develop professional relationships with customers and dealerships to identify vehicle needs
• Fully explain the steps of the sales process to customers
• Ensure a successful transition of the customer to a retail location for the finalization of the sales experience
• Maintain positive working relationships with immediate team members and the company's Sales team/dealership employees
• Conduct business within blithequark policies and procedures

Who We're Looking For:

We are seeking individuals who are passionate about delivering exceptional customer service, are goal-oriented, and have a mind for detail. If you are a team player with excellent verbal and written communication skills, and are able to work in a fast-paced environment, we want to hear from you. Our ideal candidate is someone who is enthusiastic about their work, is passionate about meeting and exceeding goals, and is committed to providing a world-class customer experience.

Essential Qualifications:

• High School Diploma or GED required; Associate's degree preferred
• Excellent verbal and written communication skills
• Ability to work in a team environment and maintain positive working relationships with colleagues
• Goal-oriented and motivated to meet and exceed sales targets
• Ability to work in a fast-paced environment and adapt to changing situations

Preferred Qualifications:

• Previous experience in customer service or sales
• Knowledge of the automotive industry
• Experience working with online platforms and databases
• Strong problem-solving and analytical skills

What We Offer:

At blithequark, we are committed to providing our employees with a comprehensive benefits package, opportunities for growth and development, and a positive and supportive work environment. Our benefits include:

• Medical, dental, and vision insurance
• 401(K) and company-paid life insurance policy
• Short and long-term disability coverage
• Tuition reimbursement
• Wellness program with self-guided coaching and journeys, cash incentives, and discounts on medical premiums
• Competitive pay and opportunities for growth and advancement
• Paid time off, including wellness days, holidays, and vacation time
• Game room, in-house gym, and social events

Our Culture:

At blithequark, we are proud of our culture and our commitment to our employees. We believe in providing a positive and supportive work environment that encourages growth, development, and innovation. Our employees are our greatest asset, and we are committed to providing them with the tools and resources they need to succeed. We are a Great Place to Work Certified company, and we are proud of our awards and recognition, including Comparably Awards for Best Company for Diversity, Best Company Culture, and Best Company Leadership.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we want to hear from you. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. We can't wait to hear from you and explore how you can join our team and contribute to our mission of providing a world-class customer experience.

Equal Opportunity Employer:

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a positive and supportive work environment that is free from discrimination and harassment. We are a drug-free and tobacco-free workplace and require all employees to undergo a background and drug screening process as a condition of employment.