Experienced Customer Project Manager – Complex Project Delivery and Customer Satisfaction Expertise

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences through our innovative solutions and services. As a leader in our industry, we recognize the importance of talented professionals who can drive our mission forward. We are seeking a dynamic and experienced Customer Project Manager to join our team in Lisbon, Portugal, to play a pivotal role in managing complex customer projects from inception to completion, ensuring high levels of customer satisfaction and successful project outcomes.

Job Overview

In this critical role, you will be responsible for overseeing multiple projects simultaneously, ensuring that each project is delivered on time, within budget, and to the required quality standards. Your expertise in project planning, execution, and management will be essential in driving project success and building strong relationships with our customers. You will work collaboratively with our R&D teams to prioritize work items, manage project dependencies, and ensure proactive communication with customers to mitigate risks and assumptions.

Key Responsibilities

• Develop and execute comprehensive project plans, including scope, quality, timelines, deliverables, and budget, across multiple projects
• Manage change and project scope to minimize additional unfunded work and maximize funded change requests
• Build and maintain strong customer relationships, understanding their business challenges and priorities across multiple accounts
• Collaborate with R&D teams to create and prioritize work items in the product backlog, aligning with customer plans and commitments
• Proactively communicate with customers to ensure a shared understanding of project status, risks, and assumptions, using a combination of reports and verbal communication
• Support the culture of continuous improvement within Professional Services to improve project outcomes for our customers and blithequark
• Manage project dependencies and impediments, particularly dependencies met by customers
• Proactively manage costs versus budget to ensure project profitability

Requirements and Qualifications

To be successful in this role, you will need to possess a unique blend of technical, business, and interpersonal skills. The ideal candidate will have:

• A degree in Electronic Engineering, Software Engineering, or Computer Science
• Significant experience in managing multiple software projects in a customer-facing role
• Experience in managing customer expectations and building strong relationships
• Excellent communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders
• Familiarity with Agile development methodologies and roles, particularly Product Owner and Scrum Master
• Ability to quickly learn and understand complex technical concepts, with a background in consumer video or broadband technologies
• Negotiation skills to agree on scope and timelines with customers
• Experience using Atlassian tools (Jira, Confluence) and Microsoft Project
• Strong leadership skills to help guide and motivate R&D teams
• Fluency in English

Essential Skills and Competencies

In addition to the above requirements, the successful candidate will possess:

• Strong project management skills, with the ability to prioritize tasks, manage timelines, and allocate resources effectively
• Excellent problem-solving and analytical skills, with the ability to identify and mitigate risks
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with customers, stakeholders, and team members
• Ability to work in a fast-paced environment, with multiple projects and priorities
• Strong business acumen, with the ability to understand customer needs and priorities

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Customer Project Manager, you will have access to:

• Comprehensive training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A collaborative and supportive work environment that encourages innovation and creativity
• Regular feedback and coaching to help you achieve your goals and objectives

Work Environment and Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment. We believe that our differences drive our creativity and innovation, and we are committed to:

• Cultivating a workforce that embraces and celebrates diversity
• Supporting equality and maintaining an inclusive work environment
• Developing and enhancing career opportunities for all employees
• Providing a healthy work-life balance, with flexible working arrangements and employee wellness programs

Compensation and Benefits

At blithequark, we offer a competitive compensation and benefits package, including:

• A competitive salary and bonus structure
• Comprehensive health and wellness programs
• Flexible working arrangements, including remote work options
• Opportunities for professional growth and development
• A dynamic and inclusive work environment

Conclusion

If you are a motivated and experienced Customer Project Manager looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With your expertise and passion for delivering exceptional customer experiences, you will play a critical role in driving our mission forward. Join our team and be part of a dynamic and inclusive work environment that values diversity, innovation, and creativity.

Apply now to take the first step in your new career journey with blithequark.