Experienced Skills Strategy Manager for Customer Success – AI-Enabled Workforce Transformation and Talent Development Expert

About blithequark and the Role

At blithequark, we are pioneering a new era in workforce transformation and talent development, leveraging the power of AI to drive business impact. We are seeking a highly skilled and experienced Skills Strategy Manager to join our Customer Success team, serving as a strategic advisor to our enterprise clients and helping them accelerate their workforce transformation in the age of AI. This role combines skills strategy, AI enablement, and program leadership, making it an exciting opportunity for individuals with a background in management consulting, industrial-organizational psychology, talent strategy, or human capital transformation.

As a Skills Strategy Manager at blithequark, you will have the opportunity to work with a range of clients, including Fortune 500 companies, and help them achieve measurable business impact through the application of our skills intelligence platform and AI capabilities. You will advise on talent strategy, co-create custom assessments, and turn skills data into actionable insights that shape strategic decisions. If you have a passion for leveraging AI to drive outcomes and a background in management consulting, industrial-organizational psychology, talent strategy, or human capital transformation, this role is for you.

Key Responsibilities

As a Skills Strategy Manager at blithequark, your key responsibilities will include:

• Acting as a Skills Strategist for enterprise clients, advising executives on workforce transformation, AI readiness, and skills-first talent models.
• Leveraging AI capabilities within blithequark to co-design custom skills assessments, learning pathways, and transformation programs that align to relevant business priorities.
• Providing data-driven, AI-powered recommendations that connect skills insights to tangible business outcomes, such as productivity, agility, and reskilling speed.
• Leading cross-functional internal and client teams to ensure on-time, high-impact deployments and driving sustained engagement through targeted interventions, change management strategies, and program optimization.
• Building and maintaining trusted relationships with C-suite and senior program leaders, delivering strategic updates and quarterly business reviews that inspire action and reinforce the value of blithequark's AI-powered platform.
• Serving as a customer advocate to influence product innovation and roadmap, contributing to internal playbooks, best practices, and scalable delivery models, and mentoring peers on consultative and AI-enabled success practices.

Essential Qualifications

To be successful in this role, you will need:

• 6+ years of experience in Management Consulting, Human Capital Transformation, or related advisory roles.
• Proven project management skills, with the ability to coordinate cross-functional teams, manage complex projects, and drive structured execution that ensures customer value realization.
• Strong data-driven communication skills, with the ability to influence executives and drive business outcomes.
• A native or fluent English speaker, with excellent written and verbal communication skills.
• A growth mindset, with a passion for continuous learning and experimenting with AI tools.
• Resilience, grit, and adaptability, with the ability to operate confidently through ambiguity and challenging customer situations.
• Ability to travel up to 30% of the time.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Background in I/O Psychology with client-facing experience.
• Experience working in fast-paced, high-growth environments.
• Experience in Strategic Customer Success, Account Management, or related roles.
• Proven success managing large, complex enterprise accounts (ACV $100K+).
• Familiarity with workforce analytics, predictive modeling, or AI-driven decision support.

Skills and Competencies

To be successful in this role, you will need to possess a range of skills and competencies, including:

• Strong analytical and problem-solving skills, with the ability to analyze complex data sets and drive insights.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
• Strong project management skills, with the ability to coordinate cross-functional teams and drive structured execution.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.
• Strong business acumen, with a deep understanding of the business implications of AI and workforce transformation.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Skills Strategy Manager, you will have access to a range of training and development programs, including:

• Comprehensive onboarding program, with training on our skills intelligence platform and AI capabilities.
• Ongoing professional development opportunities, including training on industry trends and best practices.
• Access to a range of online courses and resources, including AI and machine learning training programs.
• Opportunities for career advancement, including promotion to senior roles or specialization in specific areas of expertise.

Work Environment and Company Culture

At blithequark, we are proud of our company culture, which is built on a foundation of mutual respect, inclusivity, and diversity. We believe that our employees are our greatest asset, and we are committed to providing a work environment that is supportive, collaborative, and empowering. As a Skills Strategy Manager, you will be part of a dynamic and fast-paced team, with opportunities to work with a range of clients and stakeholders.

Our company culture is characterized by:

• A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that is welcoming and inclusive to all employees.
• A culture of innovation and experimentation, with a focus on leveraging AI and machine learning to drive business outcomes.
• A collaborative and supportive work environment, with opportunities for feedback, coaching, and development.
• A focus on employee well-being, with access to a range of benefits and programs to support physical and mental health.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a range of perks and benefits to support our employees' well-being and success. These include:

• Competitive salary and bonus structure, with opportunities for career advancement and promotion.
• Comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings and stock options.
• Access to a range of perks and programs, including flexible working hours, remote work options, and professional development opportunities.
• Opportunities for recognition and reward, including employee recognition programs and bonuses for outstanding performance.

Conclusion

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for the Skills Strategy Manager role at blithequark. This is a unique opportunity to join a fast-growing and innovative company, with a focus on leveraging AI to drive business outcomes. With a range of benefits, perks, and opportunities for growth and development, we believe that blithequark is the ideal place to build a successful and rewarding career. Apply now to join our team and help shape the future of workforce transformation and talent development.