**Experienced Customer Service Associate – Home Security Solutions Support**

At blithequark, we are more than just a home security company! We are a team of dedicated professionals who are passionate about making a difference in the lives of our customers and our employees. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service. **Job Summary:** We are seeking an experienced Customer Service Associate to join our team at blithequark. As a Customer Service Associate, you will play a crucial role in supporting our customers by handling their inquiries, resolving their issues, and providing them with exceptional service. This role is 100% remote, and its primary duties will include taking calls, responding to emails, and managing customer accounts. **Key Responsibilities:** * Engage with customers to facilitate the maintenance of accounts and guiding call traffic * Maintain a streamlined workflow for managing tickets, voicemails, reports, and call queues * Serve as an authentic voice to help resolve our customers' needs * Provide exceptional customer service through phone, email, and chat support * Resolve customer complaints and issues in a timely and professional manner * Collaborate with internal teams to resolve complex customer issues * Stay up-to-date with product knowledge and company policies to provide accurate information to customers * Meet or exceed customer satisfaction targets and key performance indicators (KPIs) **Requirements:** * High School diploma or equivalent * Prior customer-facing experience in a call center or customer service environment * Excellent communication and de-escalation skills * Proven ability to work independently in a remote environment * Proficiency in Microsoft Office Suite * Self-motivated and a dedicated and disciplined mindset * Proficiency in working independently as well as collaboratively within a team * Proven ability to stay organized and manage multiple tasks and priorities * Ability to work in a fast-paced environment and adapt to changing situations **Preferred Qualifications:** * Experience in the home security industry or a related field * Knowledge of security systems and technologies * Certification in customer service or a related field * Bilingual or multilingual skills * Experience with CRM software and other customer service tools **What blithequark Offers:** * Comprehensive paid training program to ensure you have the skills and knowledge needed to succeed in your role * Ongoing support and coaching to help you grow and develop in your career * Opportunities for career advancement and professional growth * Competitive salary and benefits package, including medical, dental, vision, 401k, and life insurance coverage * Paid Time Off (PTO) program and paid holidays * Employee Assistance Program (EAP) to support your mental and physical well-being * Recognition and rewards for outstanding performance and contributions to the company * Collaborative and dynamic work environment with a team of dedicated professionals **Why Join blithequark:** * We are a dynamic and innovative organization that is committed to excellence and making a difference in the lives of our customers and employees * We believe in investing in our employees and providing them with the tools and resources they need to succeed * We offer a comprehensive benefits package and competitive salary to ensure our employees are valued and appreciated * We are a recognized leader in the home security industry, with a reputation for excellence and customer satisfaction * We are committed to creating a positive and inclusive work environment where everyone feels valued and appreciated **How to Apply:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you! **Equal Opportunity Employer:** blithequark is an Equal Opportunity Employer / Veterans / Disabled. We celebrate diversity and are committed to creating an inclusive environment for all employees. **About blithequark:** At blithequark, we are more than just a home security company. We are a team of dedicated professionals who are passionate about making a difference in the lives of our customers and our employees. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service. **Why blithequark is a Great Place to Work:** * We are a dynamic and innovative organization that is committed to excellence and making a difference in the lives of our customers and employees * We believe in investing in our employees and providing them with the tools and resources they need to succeed * We offer a comprehensive benefits package and competitive salary to ensure our employees are valued and appreciated * We are a recognized leader in the home security industry, with a reputation for excellence and customer satisfaction * We are committed to creating a positive and inclusive work environment where everyone feels valued and appreciated **Join Our Team:** If you are looking for a rewarding career in the home security industry, blithequark is the place for you. We offer a comprehensive benefits package, competitive salary, and opportunities for career advancement and professional growth. Join our team and be part of an organization that is committed to making a difference and creating a safe and secure environment for every home we serve. Apply for this job