**Experienced Patient Customer Service Representative – Remote Opportunity with blithequark**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of patients? Do you thrive in a fast-paced environment and enjoy solving complex problems? If so, we invite you to join blithequark's Patient Billing Customer Service team as an Experienced Patient Customer Service Representative. As a valued member of our team, you will play a critical role in providing top-notch support to patients, healthcare providers, and insurance carriers, ensuring seamless communication and resolution of billing inquiries. **About blithequark** At blithequark, we are committed to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. Our team of dedicated professionals is passionate about making a difference in the lives of patients and their families. We believe in fostering a culture of innovation, collaboration, and continuous learning, where our employees can grow and develop their skills. Join us on our mission to revolutionize healthcare and make a lasting impact. **Responsibilities** As an Experienced Patient Customer Service Representative, you will be responsible for: * Answering 80+ inbound calls per day from patients, healthcare providers, and insurance carriers, providing empathetic and informed support to resolve billing inquiries and concerns. * Initiating payment plans for patients with outstanding balances, ensuring timely and efficient resolution of financial obligations. * Utilizing multiple resources to resolve patient inquiries while on the phone, demonstrating expertise and professionalism in a fast-paced environment. * Maintaining performance goals, meeting or exceeding productivity and quality standards. * Becoming proficient with processes after completing a structured training program, demonstrating adaptability and a willingness to learn. **Knowledge, Skills, and Abilities** To succeed in this role, you will need: * Ability to work and learn in a fast-paced environment, with a strong attention to detail and excellent organizational skills. * Excellent communication skills, with the ability to navigate multiple computer screens and applications. * Alpha-Numeric data entry proficiency, with a strong understanding of medical billing and insurance claims. * Ability to perform successfully in a team environment, with a focus on collaboration and continuous improvement. * Proficiency navigating multiple computer screens and applications, with a strong understanding of medical billing and insurance claims. **Qualifications** To be considered for this role, you will need: * High School Diploma or equivalent required. * Minimum 1+ year work experience required, with a strong background in medical billing, customer service, insurance claims, EOB, call center, or fast-paced environments. * Previous work in high-volume calls environments with several computer windows open highly desirable. * Previous interaction and communications with patients regarding medical information strongly preferred. **Technical/Other Requirements** To work remotely, you will need: * Internet download speed of at least 50 megabytes per second connectivity required. * Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port. * Dedicated area to perform duties without interference, with structured breaks and a structured environment. * Ability to manage time and tasks independently while maintaining productivity. **Why Join blithequark?** As an Experienced Patient Customer Service Representative at blithequark, you will enjoy: * Work from home opportunity, with a flexible schedule and remote work arrangements. * Quarterly variable bonus potential, with opportunities for growth and advancement. * Generous paid time off, with a focus on work-life balance and employee well-being. * Medical, Vision, and Dental Insurance Options, with Flexible Spending Accounts and 401(k) and Employee Stock Purchase plans. * No Charge Lab Testing, Fitness Reimbursement Program, and many more incentives. **Pay Range** The pay range for this role is $15.25-16.00 or State/Local minimum wage, if higher. All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. **Application Window Closes** The application window for this role closes on 6/25/2025. We encourage all qualified candidates to apply. **Shift and Differential** The shift for this position will be Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST). Offers shift differential – 11AM-8PM (EST) shift - 10% Shift Differential for residents in Eastern time zone. **Benefits** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. **Equal Opportunity Employer** blithequark is proud to be an Equal Opportunity Employer. We strive for inclusion and belonging in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. **Accessibility** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Disability_apply@blithequark.com. **Privacy Statement** For more information about how we collect and store your personal data, please see our Privacy Statement. **Apply Now** If you are passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of patients, we invite you to apply for this exciting opportunity. Join blithequark's Patient Billing Customer Service team and be part of a dynamic and innovative organization that is changing the face of healthcare. Apply for this job