**Experienced Full Stack Insurance Customer Service Representative – Remote Work Opportunity**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team as a Remote Insurance Customer Service Representative. As a key member of our customer-facing team, you will play a vital role in providing top-notch support to our clients, helping them navigate their insurance needs and find the best solutions for their personal and financial goals. **About blithequark** blithequark is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Our team is dedicated to providing exceptional customer experiences, and we're looking for talented individuals like you to join our ranks. **Job Overview** As a Remote Insurance Customer Service Representative, you will be responsible for providing full life-cycle customer service, assisting customers in understanding their coverages, and helping them select the right products and services to meet their needs. This is an excellent opportunity for you to start your career, and with our industry-leading training, you'll be well-equipped to succeed. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management. **Key Responsibilities** * Handle inbound and outbound contacts in a courteous, timely, and professional manner * Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services * Listen to customers, understand their needs, and resolve customer issues * Research systems to find missing information; coordinate with other departments to resolve issues as applicable * Utilize systems and technology to complete account management tasks * Accurately document and process customer orders in appropriate systems * Follow all required scripts, policies, and procedures * Comply with requirements surrounding confidential information and personal information * Escalate customer issues to the appropriate staff and managerial for resolution as needed * Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes * Adhere to all attendance and work schedule requirements **Candidate Qualifications** We're looking for positive, driven, and confident individuals who are passionate about delivering exceptional customer experiences. Ideal candidates for this position are highly motivated, energetic, and dedicated. To be considered for this role, you must: * Be 18 years of age or older * Have a high school diploma or equivalent * Possess excellent organizational, written, and oral communication skills * Be able to type swiftly and accurately (20+ words a minute) * Have basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Have a basic understanding of Windows operating system * Be highly reliable with the ability to maintain regular attendance and punctuality * Be able to evaluate, troubleshoot, and follow-up on customer issues * Possess an aptitude for conflict resolution, problem-solving, and negotiation * Be customer service oriented (empathetic, responsive, patient, and conscientious) * Be able to multi-task, stay focused, and self-manage * Have strong team orientation and customer focus * Be able to thrive in a fast-paced environment where change and ambiguity are prevalent * Possess excellent interpersonal skills and the ability to build relationships with your team and customers **Preferred Qualifications** While not required, we prefer candidates with: * One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment * State or Federal work experience **Conditions of Employment** * Must be authorized to work in the country where the job is based * Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint * Must be willing to submit to drug screening **Compensation and Benefits** At blithequark, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Some of the benefits we offer include: * Paid Time Off: Earn PTO and paid holidays to take the time you need * Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars! * Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location * Retirement Savings: Secure your future with retirement savings programs, where available * Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges * Life Insurance: Access life insurance options to safeguard your loved ones * Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities * Paid Training: Learn new skills while earning a paycheck * Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement * Casual Dress Code: Be comfortable while you work **Physical Requirements** This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. **Reasonable Accommodation** Consistent with the Americans with Disabilities Act (ADA), it is the policy of blithequark to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. **Diversity and Equality** At blithequark, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at blithequark are based solely on a person's merit and qualifications. blithequark maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling blithequark's commitment to a diverse and equal-opportunity work environment. **About blithequark (Parent Company)** blithequark helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. blithequark assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (blithequark) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. blithequark's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. blithequark has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, blithequark ensures clients do more for less. blithequark is the holding company for a diverse lineup of tech-enabled business services operating companies. **Disclaimer** The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. If you're ready to join a company that recognizes your contributions and supports your growth, blithequark is the place for you. Apply today! Apply for this job