Experienced Customer Success Manager – Life Sciences Industry Expert for Strategic Client Partnerships and Growth

Welcome to blithequark: Revolutionizing Healthcare through Data-Driven Insights

At blithequark, we are driven by a profound mission to make access to the best healthcare information a fundamental human right. Our innovative platform is designed to inform every doctor interaction globally, promoting health equity and fostering trust in healthcare systems. By harnessing the power of data and AI technology, we unlock groundbreaking medical insights and convert them into actionable outcomes, resulting in optimal patient care and an equitable drug development lifecycle. Visit our website to delve deeper into our vision and how we're making a difference in the lives of millions.

Join Our Customer Success Team: Empowering Clients, Driving Growth

blithequark's Customer Success team is at the forefront of building lasting relationships with our existing clients, ensuring they derive maximum value from our platform. We are now seeking an experienced Customer Success Manager to join our team, focusing on the Life Sciences sector. This role is pivotal in overseeing end-to-end account relationships, managing new client implementations, onboarding users, and proactively engaging with customers to identify and deliver value through our solutions.

Key Responsibilities:

• Serve as the primary point of contact for all client engagements, ensuring alignment with objectives and expectations.
• Partner with key stakeholders to drive adoption, engagement, and strategic alignment of our platform within their organization.
• Conduct regular business reviews to track KPIs, identify opportunities for growth, and mitigate risks.
• Plan and execute user training sessions, ensuring adoption by equipping clients with best practices tailored to their specific use cases and needs.
• Empower users with self-service capabilities while providing hands-on support when needed, adopting a "teach-to-fish" approach.
• Navigate multiple complex projects across various business units within a client’s organization.
• Track program performance metrics and analyze reports to identify trends, gaps, and opportunities.
• Develop and deliver executive-level presentations summarizing impact, progress, and ROI.
• Proactively monitor customer sentiment, identifying early warning signs of risk and strategically de-escalating critical situations.
• Serve as a trusted advisor, advocating for client needs internally while balancing business objectives.
• Collaborate with engineering, product, and support teams to resolve client challenges efficiently.
• Provide structured feedback to inform the product roadmap and improve the customer experience.
• Drive to increase key performance indicators such as Monthly Active Users (MAUs), Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Annual Recurring Revenue (ARR).

About You: The Ideal Candidate

We are looking for a Customer Success Manager who is passionate about delivering value to clients on a global scale, particularly within the Life Sciences industry. The ideal candidate will have a proven track record of solving business problems, supporting and developing relationships with large accounts, and driving strategic project work. You should be comfortable navigating complex projects, managing strategic relationships, and communicating effectively at all levels.

Essential Qualifications:

• 5+ years of experience working in Customer Success, Account Management, or Client Services for an Enterprise SaaS company.
• Experience working in or with Life Sciences is highly desirable, with a plus for Medical Affairs or Clinical experience.
• Proven experience with project management of high-priority and complex accounts.
• A strong communicator and presenter with a drive to own relationships and strategy within a set list of accounts.
• A track record of success in a results-driven, fast-paced environment.

Preferred Qualifications:

• Advanced degree in Life Sciences, Business Administration, or a related field.
• Certifications in project management or customer success.
• Experience with data analysis and interpretation.
• Familiarity with AI technology and its applications in healthcare.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Success Manager, you will have access to comprehensive training programs, mentorship opportunities, and a clear path for career advancement. Our dynamic and innovative environment encourages continuous learning, ensuring you stay at the forefront of industry trends and technologies.

Work Environment and Company Culture

blithequark prides itself on a culture that is inclusive, diverse, and vibrant. We believe in fostering an environment where every team member feels valued, respected, and empowered to contribute their best work. With flexible work hours, the opportunity to work from anywhere, and pre-planned company-wide wellness holidays, we prioritize your well-being and work-life balance.

Compensation, Perks, and Benefits

This role offers a competitive salary range of $100,000 to $120,000 per year, based on experience, plus a variable commission based on personal performance and stock options. Additionally, blithequark provides a full suite of health insurance options, generous paid time off, retirement options, health and charitable donation stipends, and impactful Business Resource Groups.

Conclusion: Join the blithequark Team

If you are a motivated and strategic individual looking to make a significant impact in the Life Sciences industry, we invite you to apply for the Customer Success Manager position at blithequark. As part of our team, you will be at the forefront of revolutionizing healthcare through data-driven insights, working with leading biotech and life sciences companies, and contributing to a mission that improves healthcare globally. Apply now to embark on this exciting journey and take your career to new heights.