Experienced Engineering Manager for Customer Success – Technical Leadership and Delivery Expertise in Cloud-Based Risk Management Solutions

Introduction to blithequark

blithequark is at the forefront of revolutionizing financial risk management with its cutting-edge, cloud-based RiskOps platform. As a pioneer in safeguarding global commerce, blithequark empowers digital trust in every transaction and payment type, securing the transition to a cashless world. With a strong foundation in machine learning and artificial intelligence, blithequark's technology protects over 900 million people in 190 countries, making it a trusted partner for the world's largest banks, processors, and retailers. As a Series D company with a valuation of over $1.5B, blithequark continues to innovate and expand its reach, driven by a team of talented professionals who share a passion for delivering exceptional customer experiences.

About the Role

We are seeking an experienced and hands-on Engineering Manager to lead the execution of technical solutions in our customer delivery projects. This critical role is at the intersection of engineering rigor and real-world problem-solving, responsible for customizing and integrating blithequark's platform into the complex environments of some of the world's largest financial institutions. As an Engineering Manager, you will lead one or more engineering teams focused on client implementations, bringing together product understanding, technical leadership, and people management to ensure high-quality, efficient delivery. You will act as a technical reference and a servant leader, ensuring your team is equipped, trained, and set up for success—both technically and professionally.

Mission and Objectives

The Engineering Delivery team's mission is to enable repeatable, scalable, and high-quality technical implementations by embedding best practices, ensuring alignment with our product standards, and building technical teams that are both customer-focused and delivery-oriented. As an Engineering Manager, your objectives will include leading technical delivery, being hands-on, supporting the team, bridging the field and the product, driving engineering standards, continuously improving, and collaborating cross-functionally.

Key Responsibilities

• Lead technical delivery: Own the engineering execution of client implementations from design to deployment, ensuring scalability, stability, and maintainability of custom solutions.
• Be hands-on: Act as a Technical Lead where needed—participating in solution design, code reviews, and critical debugging, especially for complex or high-risk client needs.
• Support the team: Hire, coach, and grow software engineers and technical consultants; build a high-performing, motivated, and accountable team culture.
• Bridge the field and the product: Understand customer requirements and constraints; propose scalable solutions that align with blithequark's product and architecture guidelines.
• Drive engineering standards: Implement and uphold best practices, technical quality controls, and delivery consistency across regions and teams.
• Continuously improve: Contribute to the evolution of delivery frameworks, toolkits, and reusable components that accelerate integration efforts.
• Collaborate cross-functionally: Work closely with Product, Risk & AI, and Project Management teams to align on priorities, unblock issues, and coordinate execution.

Essential Qualifications

• Technical depth: 5+ years of software engineering (Java preferred) or DevOps experience, with deep knowledge of modern software development practices.
• Leadership experience: 2+ years leading technical teams in customer-facing environments, ideally with global or distributed teams.
• Client orientation: Proven experience delivering complex integrations in demanding, regulated environments, ideally in Financial Services.
• Process mindset: Ability to define and evolve engineering practices that improve execution predictability, quality, and speed.
• Strong communication skills: Adept at translating technical concepts for both technical and non-technical stakeholders.
• Empowering leadership: A track record of coaching and developing engineers, driving ownership and accountability.

Preferred Qualifications

• Familiarity with system integration, data pipelines, and real-time event processing.
• Understanding of project management lifecycles (Agile, Scrum, etc.).
• Experience working in a product-led company delivering client-specific customizations.
• Leading teams of 6–12 engineers in a matrix and delivery-focused setup.

Skills and Competencies

To succeed in this role, you will need to possess a unique blend of technical, leadership, and interpersonal skills. These include:

• Strong technical expertise in software engineering, DevOps, or a related field.
• Proven leadership and management skills, with experience in leading technical teams.
• Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• A strong customer-centric mindset, with a focus on delivering high-quality solutions that meet customer needs.
• Ability to work in a fast-paced, dynamic environment, with a focus on continuous improvement and innovation.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop their careers. As an Engineering Manager, you will have access to a range of training and development opportunities, including:

• Technical training and certification programs.
• Leadership development programs.
• Mentorship and coaching from experienced professionals.
• Opportunities to work on complex and challenging projects.
• A culture of continuous learning and innovation.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and collaborative work environment. Our company culture is built on a foundation of:

• Innovation and creativity.
• Customer-centricity and focus on delivery.
• Collaboration and teamwork.
• Continuous learning and improvement.
• Diversity, equity, and inclusion.

Compensation, Perks, and Benefits

As a valued member of our team, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive salary and bonus structure.
• Comprehensive health and wellness benefits.
• Retirement savings plan and matching program.
• Flexible work arrangements and remote work options.
• Professional development and training opportunities.
• Access to cutting-edge technologies and tools.

Conclusion

If you are a motivated and experienced Engineering Manager looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With our commitment to innovation, customer-centricity, and continuous learning, we offer a unique and rewarding work environment that will help you grow and develop your career. Join our team and be part of shaping the future of financial risk management.

Apply now to take the first step towards an exciting and rewarding career at blithequark.