Experienced Customer Service Representative for Automotive Tool Industry - 12:30pm-9pm EST ($21.50) - Remote/Hybrid Opportunity

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and fostering strong relationships with our franchised distributors, District Managers, Regional Managers, and commercial customers. As a leading distributor of quality professional automotive equipment, tools, and toolboxes, we are committed to providing top-notch support and services to our customers. Our team is dedicated to ensuring seamless communication between the sales field and our corporate offices, and we are now seeking an experienced Customer Service Representative to join our dynamic team.

Job Overview

We are looking for a highly skilled and motivated Customer Service Representative to work on a remote or hybrid schedule, with a preference for hybrid. As a Customer Service Representative, you will be the critical link between our customers and our internal teams, providing accurate product information, pricing, and product availability. You will be responsible for handling inbound calls, troubleshooting issues, and providing technical support to our customers. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities

• Assist our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering.
• Handle all inbound calls from our internal and external sources, including giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.
• Provide technical support concerning information and specifications for products provided in our catalog and catalogs of our other suppliers.
• Provide features and benefits to our franchised distributors on our commissioned daily sale items.
• Perform suggestive selling of our product line through programs such as deep discounts, close-out items, and volume buy in conjunction to meeting individual and departmental sales goal initiatives.
• Input orders utilizing internal ordering software systems.
• Work cross-functionally with subject matter experts to resolve open questions.
• Other responsibilities as assigned.

Qualifications and Requirements

To be successful in this role, you will need to have:

• High school diploma or GED equivalent.
• Ability to work 12:30 PM - 9 PM Monday-Friday.
• ASE certification, automotive experience, tool experience, or related trade school degree a plus.
• On-the-job experience in working with general automotive mechanics a plus.
• 1+ years of call center experience or equivalent experience in dealing with customers.
• Suggestive sales experience preferred.

Required Competencies

• Basic use of PC and keyboard.
• Effective verbal and written communication skills.
• Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude.
• Ability to empathize with customer concerns while maintaining a professional demeanor.
• Ability to learn quickly on the job.
• Ability to multi-task in a fast-paced office environment.
• Ability to answer calls as a primary function of the position.
• Ability to perform suggestive sales.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development programs to help you build your skills and advance your career. Our culture is built on a foundation of continuous improvement and innovation, and we encourage our employees to think creatively and develop new solutions to complex problems.

Work Environment and Company Culture

Our work environment is dynamic and fast-paced, with a focus on collaboration and teamwork. We believe in fostering a culture of inclusivity and respect, where every employee feels valued and supported. We offer a range of benefits and perks, including:

• Annual bonuses/incentives (depending on position).
• Immediate company benefits (medical, dental, vision, life, etc.).
• 401k with company match.
• 401k defined contribution after 1 year of service.
• High level of employee engagement.
• Walking path and gym equipment onsite.
• Food trucks on site during the summer.
• Dress for your day - every day casual/jeans.
• Employee discounts.
• 15 days vacation + 4 floating holidays + 8 paid holidays.
• Paid maternity & paternity leave.
• Tuition reimbursement.
• Student loan payment assistance.
• Hybrid work environment (2 days remote).
• Annual Day of Caring for employees to volunteer.
• Discounts on tools.
• Annual team building events.

Compensation and Benefits

The base compensation for this position is $20 per hour, with a shift differential of $1.50 for shifts starting after 12 PM EST. You may also be eligible for overtime in accordance with state laws. We offer a range of benefits, including medical, dental, vision, life, and disability insurance, as well as a generous 401k plan with company matching contributions.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to building a diverse and inclusive team, and we welcome applications from qualified candidates of all backgrounds. Join our team and become a part of a dynamic and innovative company that is shaping the future of the automotive industry.

Don't miss out on this opportunity to take your career to the next level. Apply now to become a part of the blithequark team and start building a rewarding and challenging career in customer service.