Experienced Patient Customer Service Representative – Remote Opportunity for Delivering Exceptional Support and Driving Positive Healthcare Experiences

Introduction to blithequark

At blithequark, we are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. Our mission is to inspire discovery, develop new skills, and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives! As a leader in the healthcare industry, blithequark is committed to providing exceptional patient experiences through innovation and continuous improvement.

About the Role

blithequark's Patient Billing Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service-focused individuals who seek solutions to challenging patient billing issues. As a Customer Service Support Representative, you will be an integral part of our team, helping to deliver exemplary customer experiences and making a positive impact on the lives of our patients. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then blithequark is the place for you!

Key Responsibilities

• Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers, providing exceptional customer service and support.
• Initiate payment plans for patients with outstanding balances, ensuring a smooth and efficient process.
• Routinely utilize multiple resources to resolve patient inquiries while on the phone, demonstrating excellent problem-solving skills and attention to detail.
• Maintain performance goals, consistently meeting or exceeding targets and contributing to the success of the team.
• Ability to become proficient with processes after completing a structured training program, demonstrating a willingness to learn and adapt in a fast-paced environment.

Essential Qualifications

• High School Diploma or equivalent required, with a minimum of 1+ year of work experience in a related field.
• Previous work experience in medical billing, customer service, insurance claims, EOB, call center, or fast-paced environment is strongly preferred.
• Excellent communication skills, both written and verbal, with the ability to effectively interact with patients, healthcare professionals, and other stakeholders.
• Proficiency navigating multiple computer screens and applications, with alpha-numeric data entry proficiency and excellent organization skills.

Preferred Qualifications

• Previous work experience in a high-volume call environment with several computer windows open is highly desirable.
• Previous interaction and communication with patients regarding medical information is strongly preferred, demonstrating a strong understanding of patient needs and concerns.
• Ability to work independently, managing time and tasks effectively while maintaining productivity in a remote work environment.

Technical Requirements

• Internet download speed of at least 50 megabytes per second connectivity required for remote work, with the ability to connect equipment to a router/modem with an Ethernet cord.
• Dedicated area to perform duties without interference, with a structured environment and structured breaks to ensure productivity and focus.

Career Growth and Development

At blithequark, we are committed to providing our employees with opportunities for growth and development, helping you to build a successful and fulfilling career. As a Customer Service Support Representative, you will have access to:

• Comprehensive training programs, designed to help you develop the skills and knowledge needed to succeed in your role.
• Opportunities for advancement, with a clear path for career progression and professional development.
• A supportive and collaborative work environment, with a team of experienced professionals who are passionate about delivering exceptional patient experiences.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture, with a strong focus on diversity, equity, and inclusion. As an employee, you can expect:

• A dynamic and supportive work environment, with a team of dedicated professionals who are passionate about making a difference in the lives of our patients.
• Opportunities for recognition and reward, with a comprehensive benefits package and competitive compensation structure.
• A commitment to work-life balance, with flexible scheduling and remote work options to help you achieve your personal and professional goals.

Compensation and Benefits

At blithequark, we offer a comprehensive compensation and benefits package, designed to attract and retain top talent in the industry. As a Customer Service Support Representative, you can expect:

• Competitive hourly rate, with a pay range of $15.25-16.00 or state/local minimum wage, if higher.
• Quarterly variable bonus potential, with opportunities for recognition and reward based on individual and team performance.
• Generous paid time off, with flexible scheduling and remote work options to help you achieve your personal and professional goals.
• Comprehensive benefits package, including medical, vision, and dental insurance options, flexible spending accounts, and 401(k) and employee stock purchase plans.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Support Representative, you will play a critical role in helping us to achieve our mission of accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. Don’t miss out on this opportunity to make a difference in the lives of our patients and to build a successful and fulfilling career with a leader in the healthcare industry. Apply today!