Senior Customer Advocacy Manager, Customer Evidence and Storytelling – Driving Business Impact through Compelling Customer Narratives at blithequark

Introduction to blithequark and the Role

At blithequark, we are on a mission to revolutionize the way businesses approach security solutions. As a leader in the industry, we recognize the importance of showcasing our customers' success stories to establish ourselves as an enterprise-grade security solution. The Senior Customer Advocacy Manager, Customer Evidence will play a pivotal role in telling these stories, validating our product, and influencing the market. This is an exciting opportunity to join a dynamic team and make a measurable impact across the buyer journey.

About the Senior Customer Advocacy Manager, Customer Evidence Role

The Senior Customer Advocacy Manager, Customer Evidence will lead our customer evidence initiatives, including case studies and customer videos, and serve as a key partner to internal teams who need customer validation to support brand and revenue initiatives. This is a highly cross-functional role that requires close collaboration with Sales, Customer Success, and Marketing stakeholders. As a Senior Customer Advocacy Manager, you will have the opportunity to elevate the voice of our most strategic customers and drive business impact through compelling customer narratives.

Key Responsibilities

• Lead the development of written customer case studies and customer videos that demonstrate tangible business outcomes and product differentiation
• Manage the full lifecycle of customer evidence, from sourcing and interviewing customers, to coordinating creative development, approvals, and promotion
• Drive the customer evidence roadmap, with a particular focus on high-impact “Big Brand” logos and industry leaders
• Fulfill inbound reference requests from internal teams (e.g., Marketing, PR, Events) by securing speakers, quotes, and story placements that align with brand goals
• Integrate AI-powered tools (e.g., Synthesia, ChatGPT) to scale storytelling and create differentiated, modern formats for customer content
• Partner with Sales and Customer Success to identify strong customer advocates and unlock new reference opportunities
• Ensure customer evidence is discoverable and actively used by GTM teams to drive engagement and credibility
• Track program performance and measure the impact of customer stories on pipeline and brand awareness

Essential Qualifications

To be successful in this role, you will need:

• 8+ years of experience in customer marketing, advocacy, content marketing, or a related role within B2B SaaS, with a strong track record of creating customer-facing content that drives business impact
• Skilled storyteller with proven ability to craft compelling customer narratives that showcase business outcomes, technical value, and align to broader marketing goals
• Exceptional project management and multitasking skills, with experience owning content development from concept to launch in fast-paced environments
• Strong cross-functional collaborator who has successfully partnered with Sales, Customer Success, and Creative teams to source, create, and promote customer stories
• Excellent communicator, both written and verbal, with hands-on experience interviewing customers and writing high-quality, external-facing content
• Strategic mindset with attention to detail, and experience driving content distribution and amplification strategies across digital and campaign channels

Preferred Qualifications

While not required, the following qualifications are nice to have:

• Experience using AI-powered storytelling tools such as Synthesia or ChatGPT to enhance and scale customer content production
• Familiarity with customer reference management platforms (e.g. Base, SlapFive) and how they support referenceability and content workflows
• Background in cybersecurity or enterprise IT, with an understanding of technical buyer personas and industry-specific sensitivities
• Experience working with enterprise-level customers, including navigating complex legal, brand, and compliance approvals for public-facing content
• Global perspective with experience managing customer evidence programs across multiple regions and tailoring stories to localized audiences

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong storytelling and content creation skills
• Excellent project management and organizational skills
• Ability to work in a fast-paced environment and prioritize multiple projects simultaneously
• Strong communication and interpersonal skills
• Ability to build and maintain relationships with internal stakeholders and customers
• Strategic thinking and problem-solving skills

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Senior Customer Advocacy Manager, you will have access to:

• Ongoing training and professional development opportunities
• Mentorship and coaching from experienced leaders
• Opportunities to work on high-impact projects and drive business results
• A collaborative and dynamic work environment

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. We offer:

• A dynamic and collaborative work environment
• A team of experienced and passionate professionals
• Opportunities for professional growth and development
• A comprehensive benefits package

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Base salary range: $140,000—$165,000 USD
• Bonus and restricted stock units (RSUs) eligibility
• Comprehensive benefits package
• Opportunities for professional growth and development

Conclusion

If you are a motivated and experienced customer advocacy professional looking to drive business impact through compelling customer narratives, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to creating a positive and inclusive work environment that fosters growth, innovation, and success. Join our team and be a part of our mission to revolutionize the way businesses approach security solutions.