**Global Head of Customer Success, Medical Affairs – Lead the Charge in Delivering Exceptional Customer Experiences and Driving Business Growth at blithequark**

Join blithequark, a global leader in healthcare, and become part of a recognized company that challenges the status quo to improve patient care. As Global Head of Customer Success for Medical Affairs, you will be responsible for ensuring customers get the most out of blithequark's products and services. This is a unique opportunity to lead a high-performing team, drive business growth, and make a meaningful impact on the lives of patients worldwide. **About blithequark** blithequark is a pioneering force in the healthcare industry, dedicated to harnessing the power of data, technology, and human expertise to improve patient outcomes and transform the way healthcare is delivered. With a rich history of innovation and a commitment to excellence, blithequark has established itself as a trusted partner to healthcare professionals, pharmaceutical companies, and payers around the world. **The Role** As Global Head of Customer Success for Medical Affairs, you will be responsible for developing and executing a comprehensive customer success strategy that drives business growth, improves customer satisfaction, and enhances the overall value proposition of blithequark's products and services. This role requires a unique blend of leadership, strategic thinking, and technical expertise, as well as a deep understanding of the healthcare industry and its complexities. **Key Responsibilities** * Develop and execute a global customer success strategy that aligns with business growth objectives and industry trends * Lead a high-performing team of customer success professionals, providing guidance, coaching, and development opportunities to ensure exceptional customer experiences * Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless customer onboarding, adoption, and retention * Utilize data analytics, customer insights, and business intelligence tools to inform customer engagement strategies and measure impact * Develop and maintain strong relationships with key stakeholders, including executives, healthcare professionals, and regulatory bodies * Stay up-to-date with industry trends, competitor analysis, and emerging customer needs to inform strategic decisions and drive innovation **Essential Qualifications** * 15+ years' experience in Medical Affairs, Medical Communications, digital publishing/media, and pharmaceutical medical/digital marketing * Proven track record of leading high-performing teams and driving business growth in a customer-facing role * Strong understanding of revenue drivers, profitability metrics, and how customer success contributes to business objectives and market positioning * Expertise in utilizing analytics, customer insights, and business intelligence tools to shape customer engagement strategies and measure impact * Strong communication and interpersonal skills, with the ability to present complex ideas to senior leadership and articulate strategies, risks, and opportunities with clarity **Preferred Qualifications** * Experience leading major customer success transformations, including digital innovation and scalable process improvements * Strong network of contacts within the healthcare industry, including executives, healthcare professionals, and regulatory bodies * Familiarity with emerging technologies, such as AI, machine learning, and blockchain, and their applications in healthcare * Experience working in a global organization, with a strong understanding of cultural differences and nuances **Skills and Competencies** * Strategic thinking and planning * Leadership and team management * Communication and interpersonal skills * Data analysis and interpretation * Business acumen and commercial awareness * Industry knowledge and trends * Technical expertise in areas such as digital marketing, medical communications, and data analytics **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our people and providing opportunities for growth and development. As Global Head of Customer Success for Medical Affairs, you will have access to: * A comprehensive onboarding program, including training and mentorship * Regular coaching and feedback sessions to support your career growth * Opportunities to attend industry conferences and events, and participate in thought leadership initiatives * A dynamic and inclusive work environment that fosters a sense of belonging and collaboration **Work Environment and Company Culture** blithequark is committed to creating a workplace culture that is inclusive, respectful, and supportive. We believe in fostering a sense of community and collaboration among our employees, and providing opportunities for growth and development. Our work environment is dynamic and fast-paced, with a focus on innovation and customer satisfaction. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including a base salary, bonus structure, and comprehensive benefits program. Additionally, you will have access to: * A comprehensive health insurance program, including medical, dental, and vision coverage * A 401(k) retirement savings plan, with company match * Paid time off, including vacation, sick leave, and holidays * Flexible work arrangements, including remote work options and flexible hours * Professional development opportunities, including training and education programs **Conclusion** If you are a seasoned professional with a passion for customer success and a desire to make a meaningful impact on the lives of patients worldwide, we encourage you to apply for this exciting opportunity. As Global Head of Customer Success for Medical Affairs at blithequark, you will have the chance to lead a high-performing team, drive business growth, and shape the future of healthcare. Join us on this journey and discover the rewards of working with a global leader in healthcare. Apply for this job