**Experienced Customer Service Agent – Airport Operations and Customer Support**

Are you passionate about delivering exceptional customer experiences and working in a fast-paced, dynamic environment? Do you have a strong desire to join a team that values its employees and provides opportunities for growth and development? Look no further than blithequark, a leading airline that is committed to providing safe, reliable, and affordable air travel to millions of passengers each year. As an Experienced Customer Service Agent at blithequark, you will play a critical role in ensuring that our customers receive the highest level of service and support. You will be the face of our airline, interacting with customers at airports, handling their inquiries, and resolving any issues that may arise. If you are a people-oriented individual with excellent communication skills, a positive attitude, and a passion for delivering exceptional customer experiences, we want to hear from you. **About blithequark** blithequark is a leading airline that operates a fleet of modern aircraft, offering a range of services to passengers, including scheduled and charter flights. We are committed to providing safe, reliable, and affordable air travel to millions of passengers each year. Our team of experienced professionals is dedicated to delivering exceptional customer experiences, and we are always looking for talented individuals to join our team. **Job Summary** As an Experienced Customer Service Agent at blithequark, you will be responsible for providing exceptional customer service to all customers, including scheduled and charter services. You will be the first point of contact for customers, handling their inquiries, and resolving any issues that may arise. You will also be responsible for processing tickets, checking baggage, monitoring carry-on baggage, and assigning seats. If you are a people-oriented individual with excellent communication skills, a positive attitude, and a passion for delivering exceptional customer experiences, we want to hear from you. **Key Responsibilities** * Provide exceptional customer service to all customers, including scheduled and charter services * Handle customer inquiries and resolve any issues that may arise * Process tickets, check baggage, monitor carry-on baggage, and assign seats * Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments * Handle denied boarding situations, solicit volunteers, re-accommodate customers, and provide hotel, meal, and taxi vouchers when appropriate * Ensure compliance with FAA, blithequark, and airport regulations * Enforce safety/security measures and monitor sensitive safety zones * Assist customers with special needs, such as customers who need assistance in boarding * Complete required reports and meet arriving flights at baggage carousel to ensure proper handling of bags * Monitor baggage carousel for unclaimed baggage and store unclaimed bags in Baggage Service Office until claimed or turned over to System Baggage Services * Handle delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located or the file is sent to Systems Baggage Services * Inform customers of blithequark policies and procedures regarding lost, damaged, or replacement baggage and pilferage claims * Provide consequential expenses to applicable customers when there is a delayed bag * Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags * Follow up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc. * Trace loaner wheelchairs, car seats, etc. * Track replaced, damaged, and miss-loaded baggage * Assist with lost and found articles * Perform other duties as assigned **Essential Qualifications** * Combination of education and experience will be considered * Must be authorized to work in the US as defined by the Immigration Act of 1986 * Must pass a criminal background check * High school diploma or equivalent required * Minimum one (1) year experience in customer service * Effective communication skills, both verbal and written * Ability to work efficiently under time constraints * Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations * Must be well-groomed and adhere to the dress code policy * Must be at least 18 years of age and possess a valid driver's license * Able to attend required training * Strong computer skills and ability to use general office equipment * Ability to work in extreme weather conditions **Preferred Qualifications** * Experience working in a customer-facing role in the airline industry * Knowledge of airline operations and procedures * Ability to work in a team environment * Strong problem-solving skills * Ability to multitask and prioritize tasks * Experience working with a variety of software systems, including ticketing and baggage handling systems **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Ability to multitask and prioritize tasks * Strong computer skills and ability to use general office equipment * Ability to work in extreme weather conditions * Ability to wear personal protective gear * Strong attention to detail and ability to follow procedures * Ability to work in a team environment **Career Growth Opportunities and Learning Benefits** * Opportunities for advancement to leadership roles * Training and development programs to enhance skills and knowledge * Opportunities for professional growth and development * Collaborative and supportive work environment * Recognition and rewards for outstanding performance **Work Environment and Company Culture** * blithequark is a dynamic and fast-paced work environment * Collaborative and supportive team culture * Opportunities for professional growth and development * Recognition and rewards for outstanding performance * Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off **Compensation, Perks, and Benefits** * Competitive salary and benefits package * Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off * Opportunities for advancement to leadership roles * Training and development programs to enhance skills and knowledge * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Flight benefits and travel opportunities * Paid vacation, holidays, and sick time **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we want to hear from you. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you and learning more about your qualifications and experience. **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job