**Senior Analyst, Customer Insights – Unlocking Healthcare Insights for a Better Tomorrow**

Are you a data-driven professional with a passion for making a difference in the healthcare industry? Do you thrive in a fast-paced environment where no two days are the same? Look no further! blithequark is seeking a highly skilled Senior Analyst, Customer Insights to join our team of innovative thinkers and problem solvers. As a key member of our Customer Insights team, you will play a critical role in delivering actionable insights to our customers, empowering them to advance care and research, drive strategic growth, and achieve financial success. **About blithequark** blithequark is a high-growth Population Health and Analytics software company dedicated to transforming diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to unlock more from their data. With a mission-driven approach, we are passionate about helping our customers drive meaningful outcomes. As a leader in the population health management software market, we have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. **Why This Role Is Important To blithequark** The Senior Analyst, Customer Insights will join a high-performing team of analysts, data scientists, and product managers who are passionate about improving the way healthcare is delivered to millions of patients across the country. This role reports to the Manager on Customer Insights and involves creating high-value analytics and reporting for blithequark customers. As a Senior Analyst, you will be responsible for developing data models to support Behavioral Health performance monitoring at a population level, delivering customer-facing dashboards, and collaborating with talented colleagues across teams. **What Success Looks Like** In this role, you will have the opportunity to make a significant impact on our customers' success. Here's what success looks like in this role: * **In 3 months**: + Gain familiarity with blithequark's data model, data ingestion process, and GA Options + Learn the Analytics team's reporting tools (SQL database, Redshift, QuickSight BI product) + Become an expert in your core client's performance reporting needs by reviewing written materials and engaging in requirements gathering conversations with the client + Onboard with your core teammates * **In 6 months**: + Be building value-add reporting for the customer base + Provide direct support to the client with technical healthcare subject matter expertise and coaching + Consistently bring thought leadership to the creation of analytics products * **In 12 months**: + Maintain strong support for the core client, while expanding the portfolio to multiple customers + Be able to self-serve as a subject matter expert on blithequark's analytics product + Proficiently manage multiple customer projects with on-time deliverables of creative insights **What You'll Be Doing** As a Senior Analyst, Customer Insights, you will be responsible for: * Developing data models to support Behavioral Health performance monitoring at a population level * Delivering customer-facing dashboards, utilizing Amazon's QuickSight Product * Helping support project management, road mapping, and analytics product ideation for multiple customers * Collaborating with talented colleagues – Product Managers, Analysts, and Data Scientists – across teams **What You'll Bring** To be successful in this role, you will need to bring the following skills and experience: * 3+ years of healthcare analytic experience * Experience and familiarity with medical economics and quality * Comfortable speaking with clients about their goals / objectives and translating those into concrete deliverables * Experience analyzing claims data * Experience with project planning and timeline management on complex analytic projects * Ability to query and manipulate relational databases with SQL * Experience with a business intelligence dashboarding tool such as QuickSight, Tableau, or Power BI * Eagerness to learn, a detail-oriented mindset, and a creative approach to problem-solving **Would Love for You to Have** While not required, the following skills and experience would be a plus: * Experience working at or with government agencies, behavioral healthcare providers * A passion for communicating data through clear and compelling visual design * Experience with healthcare quality measure specifications * Experience with the AWS platform and writing Athena queries * Advanced SQL skills or familiarity with other languages such as Python or R * Experience using collaboration tools such as Jira and Confluence * Experience using statistical modeling and/or machine learning **What You'll Get** As a Senior Analyst, Customer Insights, you will have the opportunity to: * Contribute to high-visibility, high-impact customer innovation in Behavioral Healthcare monitoring at massive scale * Analyze large data sets on blithequark's custom data model built by analysts for analysts * Create value-add IP, including predictive models, and quickly distribute it to blithequark customers * Support a variety of customers in the healthcare space – all focused on pulling healthcare tech into modernity * Be a part of a mission-driven company that is transforming the healthcare industry by changing the way patients receive care * Work in a flexible, remote-friendly company with personality and heart * Enjoy employee-driven programs and initiatives for personal and professional development * Be a member of the blithequark and Barkadian Community * Receive competitive compensation and amazing benefits, including FTO **Additional Information** At blithequark, we are passionate about creating a culture that values diversity, equity, and inclusion. We are committed to building a team that reflects the communities we serve and to creating a workplace that is inclusive and welcoming to all. If you are a motivated and talented individual who is passionate about making a difference in the healthcare industry, we encourage you to apply to this exciting opportunity. **How to Apply** If you are ready to join a dynamic team of innovators and problem solvers, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job