**Experienced Customer Solutions Consultant – AI Customer Service and Accelerate Program**

Are you a customer success expert with a passion for AI and a drive to deliver extraordinary customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we're excited to introduce you to this unique opportunity to join blithequark's Customer Solutions team as a Customer Solutions Consultant, specializing in our AI customer service platform and Accelerate program. **About blithequark** blithequark is a pioneering AI customer service company that's revolutionizing the way businesses interact with their customers. Our mission is to make customer service extraordinary for everyone, and we're driven by a passion for innovation and a commitment to excellence. With over $250M in funding from top-tier investors, we're a leader in the management and application of AI in customer service, powering over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com. **About the Role** As a Customer Solutions Consultant, you'll play a critical role in supporting the activation, growth, and retention of our self-service customers. Your focus will be on ensuring alignment with the customer's goals after implementation and ensuring they derive value from our platform and services, with an eye toward self-service capabilities. You'll be responsible for prioritizing and managing a scaled book of business by driving relationship value through proactive and reactive customer engagement. **Key Responsibilities:** * Provide customer success and support to blithequark's SMB and MME customers through resolving customer inquiries, advising with AI expertise, and ensuring optimal value realization of the platform. * Leverage internal tools, utilizing AI and automations to support surfacing actionable customer insights at scale. * Design and execute automated and human-touch strategies (e.g., proactive touchpoints, demos, renewal discussions, strategy sessions) that drive revenue and retention. * Collaborate across Professional Services, Customer Solutions, Sales, Revenue Operations, Data Analytics, Product, and Marketing to align resources, share insights, and drive towards common goals. **About You** We're looking for a seasoned customer success professional with a strong track record of delivering results in a scaled CS model. Here are the essential qualifications: * 2+ years of Customer Success, and/or strategy, management, implementation, technology consulting experience, ideally in a scaled CS model. * Working knowledge of APIs and a common understanding of SaaS platforms (e.g. Shopify, Salesforce, Zendesk, Hubspot, etc.) * Excellent communication and presentation skills, with the ability to effectively explain technical concepts to non-technical audiences. * Strong interpersonal skills as you will be required to engage with technical and non-technical champions across the table. Experience building relationships with senior stakeholders is a plus. * Technically and analytically curious, where you demonstrate the ability to be a perpetual learner and love to make new discoveries and improve the status quo. * Resourceful and tenacious, able to thrive in ambiguity and guide/inform decisions with data-driven insights. * Reliable and resilient team player with a start-up mentality able to deliver on your commitments whilst managing multiple competing priorities in a fast-paced constantly-changing environment. **Outcomes** As a Customer Solutions Consultant, you'll be responsible for delivering the following outcomes: * Identify at-risk customers and implement personalized engagement strategies to improve retention and satisfaction. * Handle escalated customer success inquiries and requests to the Accelerate ticket queue, providing additional support where needed and facilitating syncs as required. * Host ad-hoc meetings for customers, providing Q&A and live support at scale. * Drive adoption and utilization of the platform with a focus on increasing automated resolutions for existing customers. * Collaborate with Product Management, Engineering, and Marketing to continuously provide feedback and improve blithequark's products and marketing. * Proactively engages with new customers, projects, and internal teams, ensuring continuous alignment and staying ahead of emerging needs and opportunities. **Benefits & Perks** At blithequark, we prioritize your well-being, growth, and work-life balance. Here's what we offer: * **Unlimited Vacation:** Recharge when you need to. * **Comprehensive Benefits:** Extended health coverage, dental, vision, travel, and life insurance. * **Wellness Account:** Empowering you to invest in your overall well-being and lifestyle. * **Employee & Family Assistance Plan:** Resources to support you and your loved ones. * **Flexible Work Schedule:** Balance your work and personal life. * **Remote-First, In-Person Friendly:** Options to work from home or at our local hub. * **Learning & Development Budget:** Invest in your long-term growth goals and skills. * **Work from Home Budget:** Equipping you with the tools and support for a seamless remote work experience. * **Access to Cutting-Edge AI Tools:** Work with the best AI tech stack in the industry. * **Hands-On with LLMs:** Enhance your expertise in leveraging large language models. * **A Thriving Industry:** Join the forefront of innovation in AI, shaping the future of technology. **Compensation** The expected salary range for this position is $107,000 to $128,000 CAD OTE. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law. **How to Apply** If you're a motivated and results-driven customer success professional with a passion for AI, we encourage you to apply for this exciting opportunity to join blithequark's Customer Solutions team. Please submit your application through the link below. Apply To this Job Apply for this job