Experienced Customer Success Manager for Enterprise Accounts – Translation and Localization Industry Expertise Required at blithequark

Welcome to blithequark

blithequark is a leading provider of cutting-edge language technology, investing early in Large Language Models to improve translation quality and meet the demands of global organizations. Our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback deliver accurate, nuanced translation across text, video, and speech in 100+ languages. Integrated with 100+ business systems, blithequark helps enterprises scale global growth and deliver seamless multilingual experiences.

Introduction to the Role

We are seeking an experienced Customer Success Manager passionate about customer success, with a proven track record of accelerating customers’ technology adoption, minimizing churn, and growing Enterprise accounts. As a Customer Success Manager at blithequark, you will be responsible for ensuring the success and satisfaction of our customers, serving as the primary point of contact, building and nurturing strong relationships, providing strategic guidance, and serving as a trusted advisor on product/service usage and best practices.

About the Customer Success Team at blithequark

The Customer Success team at blithequark is dedicated to ensuring the success and satisfaction of our diverse range of customers utilizing our language services SaaS platform and services. Our team serves as trusted advisors to maximize customer value from our platform. We proactively engage with customers to understand their unique needs, provide workflow consultations, and identify opportunities for expansion and growth. By fostering strong relationships and advocating for customers’ interests within the organization, we drive customer retention and foster long-term partnerships.

Key Responsibilities

The Customer Success Manager (CSM) is responsible for managing our largest Enterprise accounts, achieving high customer retention rates, and ensuring an environment for revenue expansion. In addition, the CSM must align multiple internal functions and work across levels within our enterprise customers to maximize the value that blithequark delivers.

• Accelerate customer platform adoption during the onboarding phase by driving post-sales engagement, achievement of success criteria when applicable, and proactively identifying and managing risk areas.

• Ensure proper internal alignment and customer communication to keep all deliverables on track and compliant with industry standards.

• Anticipate and address issues that may arise and find solutions that unblock and exceed customer expectations.

• Work with the customer to understand, measure, and consistently deliver high ROI.

• Drive high utilization of the customer’s blithequark subscription.

• Drive the customer’s business transformation and operational excellence.

• Be the customer’s trusted advisor and advocate within blithequark.

• Collaborate and communicate across various blithequark teams to ensure problems are solved, meet, and exceed success metrics.

Essential Qualifications

• REQUIRED: experience in the translation and localization/language services industry.

• 5+ years of experience in customer success, account management, or related roles, preferably in SaaS or language services industry.

• Prior experience managing a portfolio of customers with total annual recurring revenue (ARR) between $1 and $5 million.

• Minimum Bachelor's degree.

• Willingness to travel and meet customers up to 15% of the time.

Preferred Qualifications

• A true passion for customers and Customer Success with the ability to build strong relationships.

• Truly enjoys a dynamic startup environment where every day is different and each challenge is different.

• Can juggle multiple, very different tasks – delivering QBRs to the executive team of an advanced customer today, onboarding a new customer tomorrow, partnering with sales on an upsell opportunity the next day.

• An eye for building processes and systems that can scale blithequark’s customer engagement model.

• Proven track record of successfully managing customer accounts and driving customer satisfaction, retention, and growth.

• Excellent communication and interpersonal skills, with the ability to build strong relationships and effectively communicate with stakeholders at all levels.

Skills and Competencies

• Empathy and customer-centric mindset, with a genuine desire to understand and meet the needs of customers.

• Strong problem-solving abilities and strategic thinking skills, with a focus on driving results and delivering value to customers.

• Time management and organizational skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.

• Collaboration and teamwork skills, with the ability to work effectively across cross-functional teams to drive customer success initiatives.

• Adaptability and flexibility, with the ability to quickly adapt to changing priorities, customer requirements, and business needs.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Success Manager, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our customers. You will also have access to training and development programs, mentorship, and career advancement opportunities.

Work Environment and Company Culture

blithequark is a dynamic and innovative company with a strong focus on customer success, teamwork, and collaboration. Our company culture is built on the values of empathy, adaptability, and continuous learning. We believe in fostering a positive and inclusive work environment that encourages creativity, innovation, and growth.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a salary range of $110K-$115K, meaningful equity, 401(k) matching, and flexible time off plus company holidays. We also provide medical benefits, paid parental leave, and a monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle.

Conclusion

If you are a motivated and experienced Customer Success Manager with a passion for customer success and the translation and localization industry, we encourage you to apply for this exciting opportunity at blithequark. As a member of our team, you will have the chance to make a real impact on the success of our customers and contribute to the growth and development of our company. Don’t miss out on this opportunity to join a dynamic and innovative team and take your career to the next level.