Experienced Strategic Customer Success Manager – FinTech Partnership Development and Growth

Introduction to blithequark

At blithequark, we are revolutionizing the FinTech industry by providing a comprehensive Banking as a Service (BaaS) platform that enables companies to create innovative financial products and services. Our mission is to empower FinTech companies to succeed by offering a scalable, compliant, and user-friendly platform that streamlines the development and launch of bank accounts, debit cards, charge cards, lending, and more. As a leader in the FinTech space, blithequark is committed to fostering a culture of innovation, collaboration, and customer-centricity.

About the Role

We are seeking an experienced Strategic Customer Success Manager to join our team and play a critical role in driving the success of our FinTech partners. As a trusted advisor, you will work closely with our partners to understand their business goals, identify opportunities for growth, and develop strategic plans to help them achieve their objectives. This is a high-impact, cross-functional role that requires strong relationship-building skills, strategic thinking, and a deep understanding of the FinTech landscape.

Key Responsibilities

• Own and grow a portfolio of FinTech clients, acting as their strategic partner and advocate
• Develop and execute account plans that align with client goals and maximize platform value
• Proactively identify opportunities for expansion, product adoption, and deeper integration across our ecosystem
• Serve as the primary point of contact for client escalations, collaborating cross-functionally to resolve issues quickly and effectively
• Guide FinTechs through the full customer journey—from onboarding and go-live through expansion and renewal
• Build trusted relationships with key stakeholders (e.g., founders, product leads, compliance heads) and become a thought partner in their long-term success
• Partner with Product, Implementation, Risk, Legal, and Marketing to deliver feedback from the field, shape roadmap priorities, and launch new offerings
• Track and analyze usage, KPIs, and customer health to inform engagement strategy and proactively mitigate churn risk
• Champion your clients internally and ensure they have the tools, resources, and support needed to thrive

Essential Qualifications

• 6+ years of experience in customer success, account management, or partner management—ideally in a FinTech, SaaS, or BaaS environment
• Experience managing and growing strategic accounts with complex technical and regulatory requirements
• Deep understanding of the FinTech landscape, including go-to-market strategies, product development cycles, and compliance considerations
• Strong relationship-building and communication skills, with the ability to influence executive stakeholders and navigate ambiguity
• Track record of driving product adoption, expansion, and retention across multiple customer segments
• Ability to lead cross-functional initiatives and collaborate with internal teams to solve client challenges
• A proactive, solutions-oriented mindset and a strong sense of ownership
• Comfort with CRM tools (e.g., Salesforce) and customer success platforms

Preferred Qualifications

• Experience working in early-stage startups
• Knowledge of banking and financial regulations
• Familiarity with cloud-based technologies and APIs
• Experience with data analysis and metrics-driven decision making

Skills and Competencies

• Strong strategic thinking and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and organizational skills
• Ability to build and maintain strong relationships with clients and internal stakeholders

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Strategic Customer Success Manager, you will have the opportunity to work with a talented team of professionals who are passionate about FinTech and customer success. You will also have access to training and development programs, mentorship, and career advancement opportunities.

Work Environment and Company Culture

blithequark is a remote-first company, and we offer a flexible and dynamic work environment that allows our employees to work from anywhere. We are committed to fostering a culture of inclusivity, diversity, and respect, and we encourage applications from candidates from underrepresented communities, Indigenous persons, persons with disabilities, persons of diverse sexual orientation and gender identity, and all those who can provide different perspectives and contribute to the diversification of blithequark.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a base salary range of $130,000-$160,000 (USD) or $115,000-$145,000 (CAD), depending on role, level, and location. We also offer a range of benefits, including:

• 100% employer-paid medical, dental, and vision benefits for US and Canadian employees and dependents
• Employer contribution to HSA for US employees
• Annual HCSA and generous extended health care coverage for Canadian employees and dependents
• 401(k) for US employees and RRSP for Canadian employees
• Mental health resources available for all employees
• Unlimited paid time off
• Generous paid new parent leave program
• Home office setup stipend
• Stock options program for all employees

Conclusion

If you are a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Strategic Customer Success Manager at blithequark, you will have the chance to work with a talented team, drive the success of our FinTech partners, and contribute to the growth and development of our company. Don't miss out on this opportunity to join a dynamic and innovative company that is shaping the future of FinTech. Apply now to become a part of our team and help us achieve our mission of empowering FinTech companies to succeed.