**Strategic Customer Success Manager - Public Sector at blithequark**

Are you a customer-centric professional with a passion for driving business growth and delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark as a Strategic Customer Success Manager (SCSM) in our Public Sector organization. **About blithequark** At blithequark, we're not just building better tech – we're rewriting how data moves and what the world can do with it. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. We're a team of smart, curious humans pushing toward something bigger, together. We ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just a collective drive to make a meaningful impact. **About the Role** As a Strategic Customer Success Manager at blithequark, you'll play a key role in driving customer success, retention, and subscription expansion within our Public Sector organization. You'll provide thought leadership and actionable recommendations to ensure customers take full advantage of the blithequark Portfolio and product capabilities. You'll be passionate about building customer relationships and embody our core value of "Customer Love." **Key Responsibilities** As a Strategic Customer Success Manager, you'll be responsible for: * Meeting/exceeding quarterly retention targets by proactively engaging with account portfolio and ensuring renewal activities are completed along with the sales team * Identifying and collaborating with the sales team regarding expansion, upsell, and additional service/support opportunities within accounts * Guiding adoption practices with the goal of driving increased value realization and decreased time-to-value from blithequark's solutions * Driving cross-functional programs and services across existing account base that will grow usage, adoption, satisfaction, customer health, and likelihood to recommend blithequark * Delivering onsite presentations, including Onboarding Guides, Quarterly Business Reviews, Roadmap Sessions, etc., to an Executive audience to drive business value realization and alignment * Supporting and maintaining relationships with key users and decision-makers at assigned customers, keeping them connected to value being added by our products * Proactively identifying issues/risks and escalating internally for prompt resolution * Acting as a trusted advisor to develop and nurture customers to become strong advocates on behalf of blithequark * Working across the organization as the customer's champion to advocate for their needs and ensure company alignment in support of existing account base * Contributing to continual improvements to our best practices for engagement, value-add, and renewal to meet long-term customer satisfaction and renewals goals * Increasing customer executive engagement and helping arrange for executive invites to headquarters, marketing, and customer engagement events **What You'll Bring** To succeed in this role, you'll need to bring: * Experience and ability to communicate effectively with business executives and leaders about the technical, account, and financial aspects of their business relationship with blithequark * Experience with the sales discovery process and customer service escalation models * Experience running Executive-level reviews in person * Ability to command a room – public speaking experience a plus * High motivation, goal-driven, outgoing, inquisitive, and customer-centric * Honesty and transparency as a partner to customers, winning and keeping their trust * Exceptional organizational skills, attention to detail, and outstanding oral and written skills * Technical competence with a fundamental understanding of blithequark technology, offerings, and value proposition * Experience in tracking sales activities, customer data, and customer status * Ability to drive synergy and accountability across cross-functional teams * Collaborative, inventive team player * Experience implementing and supporting large-scale technology solutions at Fortune 500 companies **What Gives You an Edge** To excel in this role, you'll need: * A Bachelor's degree or equivalent experience * B2B experience in account management, sales, or consulting role with proven results within global, high-growth, technology companies * Currently holds or has held a clearance **Why Join blithequark?** At blithequark, we're proud to be an equal opportunity workplace. We believe that belonging isn't a perk – it's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible. **Ready to Build What's Next? Let's Get in Motion.** If you're a customer-centric professional with a passion for driving business growth and delivering exceptional customer experiences, we invite you to join our team at blithequark. Apply now to become a Strategic Customer Success Manager in our Public Sector organization and be part of a team that's rewriting the rules of data and technology. Apply to this Job Apply for this job