Experienced Part Time Remote Customer Service Representative – Delivering Exceptional Support and Driving Customer Satisfaction at blithequark

Introduction to blithequark and the Role

At blithequark, we are committed to making a tangible difference in the lives of our customers and stakeholders. As a dynamic and growth-oriented organization, we are seeking a highly skilled and dedicated Part Time Customer Service Representative to join our team. This is an exciting remote opportunity that offers a unique chance to work with a diverse range of clients, provide technical assistance, and drive customer satisfaction. If you are passionate about delivering exceptional customer experiences and have a strong desire to grow your career, we encourage you to apply for this fantastic opportunity.

About the Position

This Part Time Customer Service Representative role is a remote position open to any qualified applicant in the United States. As a key member of our customer service team, you will be responsible for providing technical assistance and support via inbound phone calls to blithequark's internal and external clients, trading partners, and vendors. Your primary goal will be to answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions to ensure a superior customer experience.

Key Responsibilities

• Answering a high volume of inbound technical phone calls and resolving customer inquiries in a timely and professional manner
• Troubleshooting, diagnosing, and resolving technical issues with high First Contact Resolution rates (FCR)
• Following established policies, procedures, processes, and workflows to ensure appropriate resolution of issues of limited scope
• Documenting all issues, comments, and resolutions in appropriate software system applications
• Providing exceptional customer service and ensuring customer satisfaction through active listening, empathy, and effective communication

Essential Qualifications and Requirements

To be successful in this role, you will need to possess a strong and diverse skillset, including:

• High school diploma, GED Certificate, or equivalency; Associate or Bachelor's degree in healthcare management preferred
• Minimum of two years' experience in customer service, including six months in a lower-level customer care representative role
• Understanding of the insurance industry, electronic claims, medical office knowledge, and/or coding/billing preferred
• Technical expertise with specialized applications, including knowledge of hardware, software, applications, and preferred vendor systems
• Excellent verbal communication and written documentation skills
• Strong customer service skills and ability to work in a fast-paced team environment with excellent organizational skills

Preferred Qualifications and Skills

In addition to the essential qualifications, we are looking for candidates who possess:

• Knowledge of claim formats (e.g., ANSI, NSF, and Print Image) and HIPAA transactions sets (e.g., 837, 835, 270/271, and 276/277)
• Experience working in a remote or virtual environment
• Strong problem-solving and analytical skills
• Ability to work in a dynamic and fast-paced environment with a high degree of flexibility and adaptability
• Strong attention to detail and ability to maintain accuracy in a high-volume call center environment

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Part Time Customer Service Representative, you will have access to a range of career growth opportunities, including:

• Career path within the Call Center for solid performers
• Opportunities for growth throughout our organization, once proven successful in the Call Center role
• Professional development and training programs to enhance your skills and knowledge
• Performance-based incentives and recognition programs to reward your achievements

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. As a remote employee, you will be part of a virtual team that values collaboration, open communication, and mutual respect. We offer a range of benefits and perks to support your well-being and work-life balance, including:

• Flexible scheduling and remote work arrangements
• Competitive compensation package and performance-based incentives
• Comprehensive benefits package, including medical, dental, vision, and life insurance
• Paid holidays, paid time off, and employee stock purchase plan

Compensation, Perks, and Benefits

The hourly rate for this position is between $17.50 and $19.00 per hour, depending on experience and other qualifications of the successful candidate. In addition to your hourly rate, you will be eligible for blithequark's discretionary annual incentive program, based on performance and subject to the terms of blithequark's applicable plans. Our comprehensive benefits package includes:

• Medical, dental, vision, and life insurance
• Paid holidays and paid time off
• 401(k) plan and contributions
• Long-term and short-term disability insurance
• Paid parental leave and employee stock purchase plan

Conclusion and Call to Action

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Part Time Customer Service Representative at blithequark, you will be part of a dynamic and growth-oriented organization that values its employees and is committed to making a tangible difference in the lives of its customers. Don't miss out on this fantastic opportunity to grow your career and join our team of dedicated professionals. Apply today and take the first step towards an exciting and rewarding career at blithequark!