Experienced Full-Time Remote Customer Service Advocate for Dynamic Member and Provider Support

Welcome to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences that exceed expectations. As a leader in our industry, we recognize the importance of having a talented and dedicated team that shares our vision for excellence. We are now seeking an experienced and skilled Customer Service Advocate to join our remote team, working from the comfort of your own home in Illinois, to provide top-notch support to our members and providers.

About the Role

As a Customer Service Advocate at blithequark, you will be the first point of contact for our members and providers, addressing their inquiries, concerns, and issues in a timely and personalized manner. Your primary goal will be to resolve issues efficiently, preventing escalations and ensuring customer satisfaction. This is a contract-to-hire position, offering a competitive hourly rate of $19, with a desired start date of November 11, 2024. You will work from 8 am to 5 pm CST, Monday through Friday, in a fast-paced contact center environment, utilizing various communication channels, including phone, live chats, and emails.

Key Responsibilities

• Respond to member and provider inquiries, requests, and concerns in an accurate and timely manner, leveraging your excellent communication and problem-solving skills.
• Mitigate and prevent complaints from being escalated by resolving issues in the initial contact, demonstrating your ability to think critically and work independently.
• Provide personalized support to members and providers, assessing their needs, understanding the cause of issues, and determining the best course of action for resolution.
• Maintain high performance and quality standards, adhering to established contact center metrics and ensuring compliance with all policies and regulations.
• Document all member and provider interactions and communications through our Customer Relationship Management (CRM) applications, ensuring accurate and up-to-date records.
• Stay current with quality standards, regulations, and policies, participating in ongoing training and development to enhance your skills and knowledge.
• Perform other duties as assigned, demonstrating your flexibility and willingness to adapt to changing priorities and requirements.

Education and Experience Requirements

To be successful in this role, you will need:

• A High School Diploma or GED, demonstrating your foundational knowledge and skills.
• 0-2 years of call center or customer service experience, with a proven track record of providing exceptional support and resolving issues efficiently.
• Strong problem-solving and critical thinking skills, with the ability to work independently and multitask in a fast-paced environment.
• Excellent interpersonal skills, with the ability to communicate effectively with members, providers, and internal stakeholders.

Preferred Qualifications

While not required, the following qualifications are preferred:

• 2 years of call center experience, with a deep understanding of contact center operations and metrics.
• 2 years of claims experience, with knowledge of Medicaid and other relevant programs.
• Previous experience with Microsoft computer applications, including CRM software and other tools.
• Experience working remotely, with the ability to manage multiple applications and screens while maintaining productivity and focus.

Skills and Competencies

To excel in this role, you will need to possess:

• Excellent communication and interpersonal skills, with the ability to build rapport with members, providers, and internal stakeholders.
• Strong problem-solving and critical thinking skills, with the ability to analyze issues, identify solutions, and implement effective resolutions.
• Ability to work independently and multitask, with minimal supervision, in a fast-paced contact center environment.
• Strong technical skills, with the ability to navigate multiple applications, including CRM software, and troubleshoot technical issues.
• Adaptability and flexibility, with the ability to adjust to changing priorities, requirements, and workflows.

Career Growth and Development

At blithequark, we are committed to the growth and development of our team members. As a Customer Service Advocate, you will have access to:

• Ongoing training and development programs, designed to enhance your skills and knowledge.
• Opportunities for career advancement, with a clear path for professional growth and development.
• A supportive and collaborative work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment, with a strong focus on:

• Teamwork and collaboration, with a emphasis on building strong relationships and working together to achieve common goals.
• Innovation and creativity, with a culture that encourages experimentation, learning, and growth.
• Diversity and inclusion, with a commitment to creating a workplace that is welcoming, inclusive, and respectful of all individuals.

Compensation and Benefits

As a Customer Service Advocate at blithequark, you will be eligible for:

• A competitive hourly rate of $19, with opportunities for career advancement and professional growth.
• A comprehensive benefits package, including medical, dental, and vision coverage, as well as retirement savings and other perks.
• A flexible and remote work environment, with the ability to work from the comfort of your own home and maintain a healthy work-life balance.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional support and resolving issues efficiently, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Advocate, you will play a critical role in providing personalized support to our members and providers, while contributing to the growth and success of our organization. Don't miss this chance to take your career to the next level and apply now to become a part of our dynamic and inclusive team!