Experienced Customer Administrative Specialist for Government Sector – Remote Opportunity in the Midwest for Sales Support and Customer Relationship Management

Welcome to blithequark

At blithequark, we are the essential partner in the assessment of risk, providing cutting-edge solutions to government agencies and law enforcement to drive insights from complex data sets. Our Government vertical is dedicated to improving operational efficiency, increasing program integrity, discovering and recovering revenue, and making timely and informed decisions to enhance investigations. As a leader in the industry, we are committed to delivering exceptional results and making a positive impact. If you are looking to join a dynamic team that values innovation, collaboration, and customer satisfaction, you have come to the right place.

About Our Team

Our strategic civilian sales team is focused on retaining existing revenue, generating new business within existing accounts, and acquiring new business. We are a high-performing team that is passionate about delivering exceptional results and exceeding customer expectations. As a Customer Administrative Specialist, you will play a critical role in supporting our sales team and contributing to the success of our Government vertical.

Job Overview

The Customer Administrative Specialist serves in a supporting role for Civilian Markets at the state and local levels. In this role, you will be responsible for making outbound sales contact, pursuing sales leads, and developing a portfolio of buying customers. You will also be responsible for accepting orders, closing sales, maintaining customer records, and completing required documentation. If you are a motivated and results-driven individual with a passion for sales and customer relationship management, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Making outbound sales contact (including cold calling) and pursuing sales leads to develop a portfolio of buying customers
• Accepting orders, closing sales, maintaining customer records, and completing required documentation
• Identifying and qualifying prospective customers as well as recording sales prospecting activity in Salesforce
• Representing an assigned product line that may overlap other sales teams' territories, if applicable
• Working with territory/account, product/services, or sales processes with limited complexity
• Informing customers of new product/service introductions and prices
• Maintaining communication with the Sales Director and Team Lead
• Maintaining a proficient understanding of Accurint and the ability to demonstrate platform and discuss pricing plans

Qualifications

To be successful in this role, you will need to possess basic functional knowledge and skills in selling and account management, as well as the ability to deepen your knowledge of products and solutions. You should also be able to develop an understanding of key business drivers and apply this knowledge to your work. Additionally, you will need to be self-motivated, able to work independently, and proficient in the use of Salesforce and other internal operational systems.

Essential Qualifications

• Basic functional knowledge and skills in selling and account management
• Ability to develop an understanding of key business drivers and apply this knowledge to your work
• Ability to multitask and respond effectively to changing priorities and/or situations
• Self-motivation and the ability to work independently
• Proficiency in the use of Salesforce and other internal operational systems
• Ability to present information in an appropriate style and make technical information clear
• Ability to persuade others/clients in standard situations
• Professional demeanor and strong work ethic

Preferred Qualifications

• Experience in sales and account management, particularly in the government sector
• Knowledge of Accurint and other blithequark products and solutions
• Experience working with Salesforce and other internal operational systems
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Skills and Competencies

To be successful in this role, you will need to possess a range of skills and competencies, including:

• Communication skills: ability to communicate effectively with customers, colleagues, and management
• Interpersonal skills: ability to build strong relationships with customers and colleagues
• Problem-solving skills: ability to analyze problems and develop effective solutions
• Time management skills: ability to prioritize tasks and manage time effectively
• Adaptability: ability to adapt to changing priorities and situations
• Technical skills: proficiency in the use of Salesforce and other internal operational systems

Career Growth Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Customer Administrative Specialist, you will have the opportunity to develop your skills and knowledge in sales and account management, and to progress to more senior roles within the company. We offer a range of training and development programs, including on-the-job training, mentoring, and formal training courses.

Learning Benefits

As a blithequark employee, you will have access to a range of learning benefits, including:

• On-the-job training: opportunity to learn from experienced colleagues and develop your skills and knowledge in a real-world setting
• Mentoring: opportunity to be mentored by experienced colleagues and receive guidance and support in your role
• Formal training courses: opportunity to participate in formal training courses and develop your skills and knowledge in a range of areas
• Professional development: opportunity to develop your professional skills and knowledge, and to progress to more senior roles within the company

Work Environment and Company Culture

At blithequark, we are committed to creating a positive and supportive work environment that encourages collaboration, innovation, and creativity. Our company culture is built on a range of values, including:

• Integrity: we are committed to acting with integrity and honesty in all our interactions
• Respect: we are committed to treating our colleagues, customers, and partners with respect and dignity
• Collaboration: we are committed to working together to achieve our goals and objectives
• Innovation: we are committed to innovation and creativity, and to finding new and better ways of doing things

Compensation, Perks, and Benefits

At blithequark, we offer a range of compensation, perks, and benefits, including:

• Competitive salary: we offer a competitive salary that reflects your skills, experience, and qualifications
• Benefits package: we offer a range of benefits, including health insurance, retirement savings, and paid time off
• Professional development opportunities: we offer a range of professional development opportunities, including training, mentoring, and education assistance
• Flexible work arrangements: we offer flexible work arrangements, including remote work options and flexible hours

Conclusion

If you are a motivated and results-driven individual with a passion for sales and customer relationship management, we encourage you to apply for this exciting opportunity. As a Customer Administrative Specialist at blithequark, you will have the opportunity to develop your skills and knowledge, and to contribute to the success of our Government vertical. Don't miss out on this opportunity to join a dynamic team and take your career to the next level. Apply now to become a part of the blithequark team!