Experienced Full-Time Remote Bilingual Customer Experience Associate III – Delivering Exceptional Service and Driving Success in a Dynamic Environment

Welcome to blithequark

At blithequark, we're passionate about delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a leader in our industry, we're committed to rewarding talent and fostering a culture where individuality is noticed and valued every day. We're now seeking a highly skilled and dedicated Bilingual Customer Experience Associate III to join our team in a full-time remote capacity.

About the Role

This exciting opportunity offers the freedom and flexibility of working remotely, with a competitive salary and a comprehensive total rewards package. As a Bilingual Customer Experience Associate III, you'll play a vital role in driving success and delivering exceptional customer experiences. Your strong and diverse skillset will be utilized to complete questionnaires and surveys via telephone, obtain and verify needed information, and respond to caller inquiries in a professional and courteous manner.

Key Responsibilities

• Completes questionnaires and surveys via telephone using standard scripts and standard operating procedures
• Obtains and/or verifies needed information for cases by answering incoming calls and making outgoing calls when further information is needed
• Documents all call information according to standard operating procedures
• Routes calls to appropriate departments and utilizes scripted Frequently Asked Questions to respond to caller inquiries
• Maintains and improves quality results by adhering to standards and guidelines and recommends improved procedures
• Performs all other duties as assigned

Education and Experience

To be successful in this role, you'll need to possess a high school diploma or equivalent, excellent computer navigation skills, and knowledge of customer service principles and practices. You should also have some experience in a call center or customer service environment, outstanding customer service skills, and excellent communication skills. Additionally, you'll need to be bilingual in Spanish and have good data entry and typing skills, with a minimum of 35 words per minute.

Essential Qualifications

• Bilingual in Spanish
• High school diploma or equivalent
• Excellent computer navigation skills
• Knowledge of customer service principles and practices
• Some experience in a call center or customer service environment
• Outstanding customer service skills
• Excellent communication skills
• Good data entry and typing skills (35+ WPM)
• Ability to pass a background check and drug screen

Key Competencies

To excel in this role, you'll need to possess strong verbal and written communication skills, excellent listening skills, sound judgment, attention to detail, and the ability to work effectively in a team environment.

Work at Home Requirements

To work from home, you'll need to have existing high-speed internet access, with your own modem, and equipment that is hardwired. You'll also need a quiet, noise-free home office space that is free from distractions. Please note that working virtually is not something that can be combined with watching TV, listening to music, being on mobile devices, preparing meals, running errands, car-pooling, doing household chores, providing pet care, elder care, or childcare. Virtual workers with dependents must make arrangements for personal chores as if they were working in a conventional office location.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our associates grow and develop in their careers. As a Bilingual Customer Experience Associate III, you'll have access to training and development programs, as well as opportunities to advance within the company. You'll also be part of a dynamic and supportive team that values individuality and promotes a culture of excellence.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, inclusivity, and diversity. We value the health and safety of our associates, their families, and our community, and we're committed to creating a work environment that is welcoming and supportive. As a remote worker, you'll be part of a virtual team that is connected and engaged, with regular opportunities for communication and collaboration.

Compensation, Perks, and Benefits

We offer a competitive salary of $16.50 per hour, as well as a comprehensive benefits package that includes health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. We're also committed to providing a safe and healthy work environment, and we require all associates to provide their vaccination status, where legally permissible.

Conclusion

If you're a motivated and dedicated individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Bilingual Customer Experience Associate III at blithequark, you'll be part of a dynamic and supportive team that values individuality and promotes a culture of excellence. Don't miss out on this chance to join our team and take your career to the next level. Apply today!

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Reasonable Accommodation

People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form.