Account Specialist
Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the typical solutions in the market – to do more for clients – and take them beyond the standard “Point A to Point B.” We have researched the most effective cost containment strategies and are driving down the cost of plans with innovative solutions such as, network and payment integrity, pharmacy benefits and care management. There are many companies with a mission. We are a mission with a company.
The Account Specialist will serve as a key point of contact for clients in collaboration with the Client Services team to help drive client satisfaction and business retention. Provide administrative and operational support to ensure the team’s success in meeting client needs. This role works closely with internal Point C departments and TPA partners to promptly address client questions, coordinate resolutions to issues, and generate client-specific reports. The position may also include client-facing responsibilities such as participating in employee meetings, benefit fairs, and supporting quarterly or renewal meetings alongside Client Services leaders.
Primary Responsibilities:
- Serve as a key support for clients in partnership with Client Services team members to support business retention.
- Provide administrative support to the Client Services team to ensure successful delivery of client service commitments.
- Prepare and run client-specific reports as needed to support account management activities.
- Collaborate with internal Point C teams and TPA partners to research and respond to client inquiries in a timely manner.
- Facilitate the resolution of client concerns by coordinating across departments and ensuring follow-up.
- Participate in client-facing activities such as benefit fairs, employee meetings, and enrollment presentations.
Qualifications:
- Bachelor’s degree or equivalent related experience
- Minimum 3 years of experience in a TPA, insurance, or related employee benefits environment
- Strong knowledge of self-funded health plans and employee benefit programs
- Familiarity with benefit-related federal regulations, including ERISA, COBRA, HIPAA, and ACA
- Excellent written and verbal communication skills
- Exceptional organizational skills with strong attention to detail
- Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Outlook
- Strong analytical, problem-solving, and decision-making skills
- Ability to comprehend complex information and follow instructions
- Effective time management with the ability to meet deadlines and manage multiple priorities
- Ability to interact confidently with senior executives and clients
- Self-motivated, accountable, and proactive in driving projects to completion
- Ability to travel as required
Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.
- Comprehensive medical, dental, vision, and life insurance coverage
- 401(k) retirement plan with employer match
- Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
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Paid time off (PTO) and disability leave
- Employee Assistance Program (EAP)
Equal Employment Opportunity: At Point C Health, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Point C Health is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
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