**Experienced Full Stack Customer Service Representative – Remote Customer Support**

Are you passionate about delivering exceptional customer service and making a real impact every day? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at blithequark as a Remote Customer Service Representative. As a key member of our customer support team, you will be the first point of contact for our clients' customers, providing timely and accurate solutions to their inquiries and concerns. **About blithequark** At blithequark, we are dedicated to delivering mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. Our team of passionate and dedicated associates is committed to creating exceptional outcomes for our clients and the millions of people who count on them. We believe in fostering a culture where individuality is noticed and valued every day, and we are looking for talented individuals like you to join our dynamic team. **What We Offer** As a Remote Customer Service Representative at blithequark, you will enjoy a range of benefits and perks, including: * **Competitive Pay**: $14.00 per hour, with opportunities to earn up to an additional $350 per month through our incentive plan * **Flexible Scheduling**: Work from home and choose from a variety of 8-hour shift schedules during our business hours (Monday – Sunday, 24/7) * **Career Growth**: Opportunities to advance your career in a supportive, innovative environment * **Benefits**: Comprehensive benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time * **Paid Training**: Three-to-six-week paid training period to ensure you have the skills and knowledge you need to succeed in your role * **Incentive Plan**: Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence) **What You’ll Do** As a Remote Customer Service Representative, you will be responsible for: * **Efficiently managing a high volume of inbound calls** in a fast-paced environment * **Listening actively to understand customer needs** and offering clear, accurate information * **Accessing cardholder accounts** to provide information about payments and benefits deposited by state or federal agencies * **Assisting cardholders with inquiries** regarding transactions and account statuses * **Processing transactions efficiently** via web-based applications and handling research requests with precision * **Communicating in a warm, empathetic manner** while ensuring confidentiality and compliance with all regulations * **Maintaining in-depth knowledge** of company and client programs, policies, and technology * **Supporting team operations** during peak times or absences to help maintain seamless service **What We’re Looking For** We are seeking a dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule. The ideal candidate will be: * **An effective and confident communicator** with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner * **A calm and composed professional** who can navigate challenging conversations with empathy and efficiency * **A customer service enthusiast** who excels in navigating multiple screens and applications while guiding customers to the best solution * **A tech-savvy problem solver** who’s comfortable learning and adapting to new tools and technologies * **A focused multitasker** who thrives in a structured, high-volume call center environment **Required Qualifications** To be considered for this role, you must: * **Be at least 18 years old** and possess a High School Diploma or equivalent * **Have 6 months of Customer Service, Call Center or Dispatch experience** * **Complete a background check, credit check, and security fingerprinting** * **Comply with camera requirements** for meetings and training * **Have a verified, secure, reliable, and high-speed internet connection** to support business needs * **Have an established, dedicated work area** equipped with a desk, chair, electrical outlet, and direct LAN connection * **Have working knowledge of computers and Windows applications** **Preferred Qualifications** While not required, we prefer candidates with: * **1+ years of previous call center experience** **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodations for Individuals with Disabilities** If you require a reasonable accommodation to apply for or compete for employment with blithequark, please submit your request through our form and email it as an attachment to the designated email address. **Health and Safety** At blithequark, we value the health and safety of our associates, their families, and our community. While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. **Apply Now!** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity to join our team at blithequark. Apply for this job