Experienced Senior Director, Customer Support Leader for Innovative Cloud and Data Management Solutions (Remote)

Introduction to blithequark

At blithequark, we have been at the forefront of innovation since our inception, leveraging technology and data to enable personalized and innovative solutions for our customers. As a pioneer in adopting modern cloud and data capabilities, we have developed cutting-edge tools to address the complex needs of businesses operating in the cloud. Our journey began with recognizing the potential of technology and data to transform large companies, and we have since become a leader in providing cloud and data management solutions. With the launch of blithequark Software, we have brought our expertise to the market, helping businesses accelerate their data management journey at scale.

About the Role

We are seeking an exceptional Senior Director, Customer Support Leader to join our pioneering team and propel us towards our destination. As a visionary leader with a passion for innovation and customer experience, you will have the opportunity to build and lead our support organization, ensuring maximum system uptime, optimizing performance, and delivering world-class support around the clock. You will be responsible for developing and implementing strategies to address complex, large-scale challenges and driving continuous improvement in service delivery and support.

Key Responsibilities

• Lead and inspire a high-performing team of engineers to deliver exceptional support and service, fostering a culture of collaboration, accountability, and customer-centricity.
• Develop and implement strategies to ensure maximum system availability, reliability, and performance, leveraging industry best practices and emerging technologies.
• Drive innovation and continuous improvement in service delivery and support, staying abreast of industry trends and emerging technologies to ensure the organization remains at the forefront of innovation.
• Develop and execute strategic roadmaps to address complex, large-scale challenges, collaborating cross-functionally with product, engineering, and sales teams.
• Foster a culture of collaboration, accountability, and customer-centricity, ensuring that the support organization is aligned with the company's overall mission and goals.

Essential Qualifications

• Bachelor's degree in a relevant field, such as Computer Science, Engineering, or Business Administration.
• At least 9 years of experience in customer support, customer success, or operations within a SaaS or technology organization, with a proven track record of building and leading high-performing teams.
• At least 6 years of experience in operational or site reliability engineering, with a deep understanding of system architecture, service delivery, and customer experience.
• At least 5 years of experience in people management roles, with a focus on building, mentoring, and leading high-performing teams.

Preferred Qualifications

• Master's degree in Computer Science or a related field, with a strong background in managing and scaling critical services.
• 6+ years of experience in developing and executing strategic roadmaps to address complex customer and business challenges, with a demonstrated ability to understand system architecture, service delivery, and customer experience.
• Experience designing scalable processes for proactive customer support and self-service solutions, with strong leadership skills, communication, and interpersonal skills.
• Demonstrated ability to collaborate cross-functionally with product, engineering, and sales teams, with experience navigating and leading teams through high-growth, fast-paced, or startup-like environments.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Senior Director, Customer Support Leader, you will have access to a range of career growth opportunities, including training and development programs, mentorship, and opportunities to take on new challenges and responsibilities. You will also be part of a dynamic and innovative team, with the opportunity to collaborate with experienced professionals and thought leaders in the industry.

Work Environment and Company Culture

At blithequark, we pride ourselves on our collaborative and dynamic work environment. Our company culture is built on a foundation of innovation, customer-centricity, and teamwork, with a focus on delivering exceptional customer experiences and driving business growth. We offer a range of perks and benefits, including flexible working arrangements, professional development opportunities, and a comprehensive compensation package.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary range of $280,600 - $320,200 per year, depending on location and experience. We also offer a range of perks and benefits, including performance-based incentive compensation, comprehensive health and financial benefits, and a dynamic and supportive work environment. Our benefits package is designed to support the total well-being of our employees, with a focus on providing a healthy work-life balance and opportunities for growth and development.

Conclusion

If you are a motivated and experienced customer support leader with a passion for innovation and customer experience, we encourage you to apply for this exciting opportunity. As a Senior Director, Customer Support Leader at blithequark, you will have the opportunity to build and lead a high-performing team, drive continuous improvement in service delivery and support, and contribute to the growth and success of our company. Don't miss out on this chance to join our pioneering team and propel us towards our destination. Apply now to become a part of our dynamic and innovative team!