Experienced Customer Service Representatives – Monolingual English Calls Only – Remote Opportunity in El Paso, TX

Welcome to blithequark

At blithequark, we are dedicated to providing exceptional customer experiences and making a positive impact in the lives of those we serve. As a leading provider of customer care and enrollment services, we are seeking talented and compassionate individuals to join our team as Customer Service Representatives. If you are passionate about delivering outstanding service and supporting the well-being of others, we encourage you to apply for this exciting opportunity.

About the Role

As a Customer Service Representative at blithequark, you will play a vital role in supporting our Health Texas project by providing customer care and enrollment services for health benefits via telephone, IVR, and web-based portals. This is a full-time, hourly position that offers a fully remote working arrangement, allowing you to work from the comfort of your own home in El Paso, TX. Our call center is open from 7:15 am - 5:30 pm MST, Monday - Friday, and you will be scheduled for 8-hour shifts within these hours.

Key Responsibilities

• Interact with customers to provide information in response to inquiries about programs and services in a contact center setting
• Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services
• Record customer interactions and transactions by documenting details of inquiries, complaints, comments, and actions taken
• Follow standard operating procedures to ensure consistency and accuracy
• Address customer inquiries and resolve problems to ensure that appropriate changes are made
• Refer unresolved customer grievances to designated departments for further investigation
• Communicate with supervisor regarding any potential needs or concerns
• Navigate multiple computer systems and add appropriate documentation to the systems while speaking with a customer
• Perform data entry accurately

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High school diploma or GED required
• 0-6 months of relevant professional experience required, or equivalent combination of education and experience
• Program-specific requirements include:
• High School diploma or equivalent
• 6 months of customer service experience preferred
• Must reside within 70 miles of El Paso, TX (Must live in Texas)

Home Office Requirements

To work remotely, you will need to meet the following home office requirements:

• Reliable, high-speed internet service
• Minimum 20 Mbps download speeds
• Must be a traditional, wired high-speed connection such as cable or fiber
• Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible
• Must be able to connect your computer directly to your modem or router via ethernet cable, Wi-Fi connections are not allowed
• Quiet and distraction-free workspace
• blithequark will supply your computer equipment

Why Join blithequark?

At blithequark, we offer a comprehensive range of benefits and perks to support your well-being, growth, and success. These include:

• Work/Life Balance Support - Flexibility tailored to your needs
• Competitive Compensation - Quarterly bonuses based on performance included
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching
• Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions
• Tuition Reimbursement - Invest in your ongoing education and development
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees
• blithequark Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs
• Professional Development Opportunities - Participate in training programs, workshops, and conferences

Career Growth Opportunities

At blithequark, we are committed to supporting the growth and development of our employees. As a Customer Service Representative, you will have access to a range of training programs, workshops, and conferences to help you build your skills and advance your career. Our goal is to provide you with the tools and resources you need to succeed and achieve your full potential.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on values of respect, empathy, and teamwork, and we strive to create a workplace where everyone feels valued, included, and empowered to succeed. As a remote employee, you will be part of a virtual team that is connected by a shared passion for delivering exceptional customer experiences.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that includes a range of perks and benefits. While we cannot disclose the exact salary for this position, we can assure you that our compensation is based on various factors, including job location, education, training, experience, and performance. We also offer a range of benefits, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative. At blithequark, we are committed to supporting your growth and success, and we look forward to welcoming you to our team. Apply now and take the first step towards a rewarding and challenging career with blithequark.