Experienced Bilingual Dutch Customer Support Associate for Revolutionary Satellite Constellation Project at blithequark

Introduction to blithequark and the Industry

Imagine a future where humanity is exploring the stars, and the world is connected like never before. At blithequark, we're making this vision a reality. As a pioneer in the space technology industry, blithequark is actively developing innovative technologies to enable human life on Mars and beyond. Our Starlink project, a revolutionary satellite constellation, is at the forefront of this mission, aiming to deliver low-latency broadband internet worldwide. As we continue to push the boundaries of what's possible, we're seeking talented individuals to join our team and be part of this extraordinary journey.

Job Overview

We're looking for an exceptional Customer Support Associate who is bilingual in Dutch to join our Starlink team. As an early member of the Customer Support team, you will be the face of Starlink to our customers, ensuring they have an exceptional overall experience. Your role will be crucial in triaging, troubleshooting, and resolving customer issues, analyzing trends, identifying gaps, and designing simple, effective support interventions that improve our customers' experience.

Key Responsibilities

• Triage and resolve customer issues across multiple channels (digital, voice, etc.), being a relentless internal advocate for the customer within blithequark
• Provide technical support to customers using hardware, software, and network expertise
• Surface product, process, and training issues by pairing quantitative and qualitative methods, being the voice of the customer in the language of the business
• Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
• Create and maintain an internal knowledge base and help center collateral

Essential Qualifications

• High school diploma or equivalency certificate
• 1+ years of experience in a front-line customer support role
• Fluent in English and Dutch

Preferred Skills and Experience

• Excellent problem-solving and sleuthing skills, with the ability to go beyond just the apparent and available answer to satisfy the customer
• Excellent written and verbal communication skills, with the ability to distill complex concepts into simple explanations
• Excellent empathy, active listening, and resiliency skills, with the ability to internalize customer concerns and solve them positively
• Strong attention to detail and time management skills, with pride in your craft
• Willingness and ability to flex weekend and night shift hours as needed to support our growth
• Experience in a training, learning and development, analytics, service design, vendor management, or content management role
• Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment
• Technical aptitude, with experience in networking, hardware troubleshooting, software development, etc.

Additional Requirements

• Must be available to work scheduled shifts, including holidays
• Must be available to work overtime hours and/or weekends as needed
• This is not a remote position and will require relocation if not already local to the Hawthorne, CA area
• After 1 week of classroom training M-F 9am-5:30pm, must be available to work 10 hours a day on one of the following shifts:
  • Shift Alpha: Sunday - Monday 10:00 PM - 8:30 AM PST
  • Shift Delta: Friday - Monday 6:00 AM - 4:30 PM PST
  • Shift Echo: Friday- Monday 1:30 PM - 12:00 AM PST

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our employees. As a Customer Support Associate, you'll have the opportunity to work on a wide range of projects, collaborate with cross-functional teams, and develop your skills in a fast-paced and dynamic environment. You'll also have access to comprehensive training programs, mentorship, and career development opportunities to help you achieve your goals.

Work Environment and Company Culture

Our company culture is built on a foundation of innovation, collaboration, and mutual respect. We believe in empowering our employees to take ownership of their work, providing them with the resources and support they need to succeed, and recognizing and rewarding their contributions. At blithequark, you'll be part of a diverse and inclusive team that values creativity, curiosity, and a passion for learning.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a pay range of $24.00/hour to $27.00/hour, depending on experience and qualifications. You'll also be eligible for long-term incentives, such as company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses. Our comprehensive benefits package includes access to medical, vision, and dental coverage, a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You'll also accrue 3 weeks of paid vacation and be eligible for 10 or more paid holidays per year.

Conclusion

If you're passionate about space technology, customer support, and making a difference in the world, we encourage you to apply for this exciting opportunity. As a Customer Support Associate at blithequark, you'll be part of a talented team that's shaping the future of space exploration and connectivity. Don't miss this chance to join our mission and take your career to new heights. Apply now and become a part of the blithequark team!