Experienced Remote Customer Service Representative – Delivering Exceptional Support and Driving Customer Satisfaction in a Dynamic and Growing Environment at blithequark
Introduction to blithequark
At blithequark, we are passionate about making a positive impact in the lives of our customers. As a leading player in the health insurance industry, we are committed to providing innovative solutions and exceptional customer experiences. Our mission is to simplify the process of finding and enrolling in health insurance, and we are dedicated to building a team of talented and motivated individuals who share our vision. If you are a customer-focused and results-driven professional looking for a challenging and rewarding role, we invite you to join our team as a Remote Customer Service Representative.
About the Role
Key Responsibilities
- Deliver the highest level of customer service experience consistently, ensuring that all customer interactions are professional, courteous, and responsive to their needs
- Manage customer accounts and provide technical support, including troubleshooting and resolving technical issues, and providing product information and guidance
- Handle inbound and outbound calls, including making outbound calls to customers to follow up on their accounts and provide additional support
- Interpret and follow defined procedures and policies, including those related to customer data privacy and security
- Use creative problem-solving skills to resolve customer complaints and concerns, and to identify opportunities to improve our products and services
- Collaborate with other teams, including sales and marketing, to ensure that customer needs are met and that our products and services are aligned with customer expectations
Requirements
To be successful in this role, you will need to meet the following requirements:
- Be at least 18 years of age
- Complete a background check and drug test within 3 days of hire
- Have a dedicated, private, and secure workspace, with a personal device that meets our technical requirements
- Be committed to full attendance for a paid 3-week training period
- Have a minimum internet speed of 35 mb/s, with a hard-wired ethernet connection
- Be able to work in a fast-paced environment, with a high level of comfort learning new technology and adapting to changing processes and procedures
Essential Qualifications
In addition to the requirements listed above, the following qualifications are essential for success in this role:
- Moderate to advanced computer skills, including proficiency in Microsoft Office and other software applications
- A high level of comfort learning new technology, including our customer relationship management (CRM) system and other software tools
- A high level of professionalism, including excellent verbal and written communication skills, and the ability to work in a team environment
- Excellent problem-solving skills, including the ability to analyze complex customer issues and develop effective solutions
- A self-motivated and success-driven approach, with a strong focus on delivering exceptional customer experiences and driving customer satisfaction
Preferred Qualifications
The following qualifications are preferred, but not required:
- Previous experience in customer support or technical support, including experience working in a call center environment
- Previous experience with group and/or individual health insurance, or the Affordable Care Act
- Previous experience with CRM systems and practices, including experience using software tools to manage customer interactions and data
- Spanish bilingual skills, which would be an asset in supporting our diverse customer base
Career Growth Opportunities and Learning Benefits
- A comprehensive onboarding program, which will provide you with the skills and knowledge you need to succeed in your role
- Ongoing training and coaching, which will help you to develop your skills and stay up-to-date with the latest industry trends and developments
- Opportunities for career advancement, including promotions to leadership roles or other positions within the company
- A supportive and collaborative work environment, which will encourage you to share your ideas and feedback, and to contribute to the growth and success of the company
Work Environment and Company Culture
Compensation, Perks, and Benefits
- A competitive hourly rate, with opportunities for performance-based incentives and bonuses
- A comprehensive benefits package, which includes medical, dental, and vision coverage, as well as a 401(k) matching program and other perks
- Paid time off, including vacation days, sick leave, and holidays
- A supportive and collaborative work environment, which includes regular team meetings and social events